Service Delivery Systems Engineer

Hara Prasad Nayak

***, ***** ** ** ********* WA *8074 +1-425-***-**** *******************@*****.*** www.linkedin.com/in/harapnayak

• 15 years of progressive experience in Management & Architecting Infrastructure Solutions, Strategizing and Implementing Enterprise grade Virtual apps and Desktop solutions and Service delivery.

• Bachelor’s Degree in Electrical Engineering August 2003 – April 2007 BPUT, Odisha, India

• Technology – Azure Virtual Desktop, Citrix, VMWare, Windows, AWS Workspace, Storage, Networking, MEM and Azure Security, EMS, M365, AAD, Windows 365, CVAD, Microsoft Dev Box

• Expertise – Stakeholder Management, Service Delivery, Cloud Migrations, Project transitions, Capacity Management, Cost Optimization, Forecasting, Feature prioritization, Roadmap planning, Technical authoring, Process Improvements and Automation, Stakeholder Management, People management, Hiring and growing talents, Mentoring

Experience

28TH NOV 2022 – PRESENT ERICSSON ENTERPRISE CLOUD ARCHITECT

• Responsible for designing and optimizing critical cloud applications for reliability, high availability, and disaster recovery.

• Owned critical KPIs and OKRs, across the organization and driven improvements for better customer experience and compliance.

• Partnered with engineering and stakeholders, to drive feedback for product and feature roadmaps.

24TH FEB 2020 – 25TH NOV 2022 STERLING INC SENIOR CLOUD CONSULTANT

• Ideation to implementation of complex multi-site cloud environments for entire organization, by assessing suitable VDI options between leading DaaS solutions (CVAD, AVD, AWS Workspace) • Architected the future state architecture for Azure virtual desktop, file shares and networking.

• Architected various cloud solutions, leveraging Azure IaaS and SaaS.

• Designed and implemented modern workplace systems.

• Led technical and process improvements with Service Health first strategy by focusing on Monitoring, Availability, Reliability and Quality of service

• Enhanced the security posture for cloud subscriptions (Azure, AWS) focusing on security KPIs.

• Forecasted budget and roadmap by analyzing run, grow, and transform business model.

• Optimized cost by implementing multiple automations and reducing datacenter footprints by

>50%.

• Evaluated and integrated 3rd party service providers (Nerdio, ControlUp etc.) for better EUC experience.

• Influenced stakeholder and leaderships with data driven evidence, to scope in product features and improvements.

• Analyzed features and services frequently to identify gaps and improved them for better user experience.

• Represented cross functional team (VDI, Storage, Network) in SDRs, Stakeholder and Leadership meetings, focusing on OKRs, critical impact and user experience.

• Deployed AppLayer Solution to decouple applications from OS layer for image management, hardware agnostic images for shared VDI Desktops.

• Established DevOps practices focusing on operational objectives.

• Led technical training sessions for technology groups and enabled on-call engineers to self-serve by creating documentation for technical artifacts, playbooks etc.

• Hired and mentored talents with focus on growth and career boost across the organization. 25TH JULY 2019 – 20TH FEB 2020 WIPRO PRINCIPAL CONSULTANT

• Architected solutions for a VDI environment of more than 14K VDIs and 250 XenApp Servers hosted over ESX 6.5 and Nutanix cluster.

• Managed a cross functional team of 10 employees for Citrix implementation, migration, and support team.

• Led the XenDesktop 7.15 implementation, Migration planning of XenApp servers from 2008R2 to 2016 and VDI migration from Win7 to Win10 version.

• Spearheaded constant improvements from process and technology perspective.

• Estimated budget allocation, for resourcing and technical landscapes and defining SoWs.

• Onshore and Offshore hiring focusing on grow, model, and care. 02ND JUN 2014 – 21ST JUN 2019 CGI SENIOR CONSULTANT

• Architected and implemented Citrix solutions with primary focus on Virtualization using XenApp, XenDesktop, XenServer, NetScaler, Profile Management, StoreFront, EdgeSight and Provisioning Services for multiple customers.

• Transitioned 4 big bet Citrix projects involving BAU and Project Support, from customer to CGI.

• Migrated Citrix XenDesktop environment of a Canadian Petro chemical giant having 2500 desktops from 7.5 to 7.15. The project involved migrating the customers into a newer Citrix version as well as upgrading the desktop OS from WIN7 to WIN10.

• Involved in design, strategy, and roadmap discussions of existing Citrix environment to futuristic versions.

03RD SEP 2012 – 30TH MAY 2014 ACS-XEROX SENIOR SYSTEMS ENGINEER

• Migrated Legacy Citrix Server Farm to new LTSR XenApp 6.5 version.

• Planned DR for Citrix environments for higher availability and business continuity. 15TH FEB 2010 – 31ST AUG 2012 IBM SENIOR SYSTEMS ENGINEER

• Transitioned big bet projects from IBM US to IBM India.

• Administered 7 Citrix farms and 500+ servers with XenApp version like 4, 4.5,5, 6.5. 30TH JUL 2007 – 12TH FEB 2010 HEWLETT PACKARD SYSTEMS ENGINEER

• Performed Citrix Administration for development, UAT and Production environments operating through ITIL process.

Tools and Technologies

• Technology: Azure Virtual Desktop, Azure Security, Azure Networking, AAD, Citrix, VMWare, AWS, ARM, Terraform, EMS, M365,

• Tools: JIRA, eG Innovation, Control-Up, SolarWinds, Nerdio

• Skills: Critical Thinking, Problem Solving, Thought Leadership, Mentoring, Hiring

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