Data Entry Customer Service
Resume:
Shanece Morgan
Seeking a virtual work from home clerical, or data entry,customer service position
with an organization where I can utilize my skills and experience to improve operations, enhanced growth, and productivity to ensure the organization's success. As an individual with 10 years of experience I have become a trusted, devoted asset to my current and previous employers
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Skills
Microsoft Excel
Call Center Operations
Service desk support
Troubleshooting
Work History
2018-02 - Current Data Support Specialist
Child Care Services, Hurst, TX
Requisition supplies for Program Services unit, and ensure adequate training necessary for new hired staff.
Implemented document management solutions with primary focus on document control, distribution and knowledge management. Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
2017-10 - 2018-10 Mortgage Loan Advisor
BNY Mellon, Dallas, TX
Mansfield, TX, 76063
adulp1@r.postjobfree.com
Assisted clients with completion of loan applications, advising on information required and regulated by law and identifying programs best suited to clients.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Identified valuable solutions for customers with credit problems. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
2016-08 - 2017-11 Medicaid Coordinator
Health and Hospitals Corporation, Baton Rouge, LA
Gathered and organized materials in support of Medicaid operations Received and responded to customer requests via letter, email, telephone and in-person approaches
Analyzed departmental documents for appropriate distribution and filing Performed Initial client assessment and analysts to begin research process. Education
2006-05 High School Diploma
Woodlawn High School - Baton Rouge, LA
2018-12 - Current Bachelor of Science: Human Resources Management Strayer University - Washington, DC
2008-12 - 2010-05 Associate of Arts: Early Childhood Education Baton Rouge Community College - Baton Rouge, LA
Software
Microsoft office, Kronos, ERH, Epic,
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