November,

**** -

January,

****

Certificate in Hotel management

Stenden University

September

, 2018 -

Continue,

Bachelor of Applied Business Administration in Digital Marketing

UDST

June, 2022

-

September

, 2022

Head of CEO

ArcEve

• Managing the arrangement and

appointments agenda of the CEO

• Organizing daily work and orientation related to CEO office

• Reviewing correspondences and transactions delivered to the office

• Attending executive meetings of the CEO, taking meeting minutes Al Emadi Bldg, D Ring, Nuaija

October,

2021 -

April, 2022

Call Center Agent

Qatar airways

• Manage inbound and outbound calls efficiently.

• Refer to several communication scripts when talking to a caller

• Identify customer needs, address their inquiries, and solve any concerns

• Making amendments for existing bookings

• Follow up with customers’ refund process

• Build sustainable customer relationships

Umm Ghuwailina, Qatar Aiways Tower 3

August,

2019 -

September

, 2019

Sales Assistant Manager

Dior boutique

Worked closely with the operations team to create new processes that maximized productivity and efficiency. Established professional network and connections while assisting the sales team. Conducted assessments and reviews, kept track of employee satisfaction, provided support, and used personal expertise and decision making to resolve any issues. Villagio mall

March,

2018 -

June, 2022

Hostess

Talent Factory Agency

Provided hospitality with a proven track record of providing the respective services within corporate environments. Focused on delivering quality customer service and ensuring all customers receive the best treatment they expect.

Sherine Zaghal

My mission is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am a team worker and keen to learn and develop new skills. I have a genuine interest in Business Management and making organisations successful. Ideally, I wish to have a focus in marketing for a growing organization.

Education

Work Experience

Profile Information

E-mail

adulnd@r.postjobfree.com

Phone

66775606

Adderss

Al Thumama

Skills

Microsoft PowerPoint, Word, &

Excel.

Strong affinity and good

communication

Capacity to lead myself in new

practices

Time management

Effective communicator

Friendly/empathetic

Languages

English

Fluent

French

Basic

Arabic

Fluent

January,

2018 -

February,

2018

Sales and Marketing Assistant Manager

Torch Doha

Internship in the marketing department:

• Evaluated and analysed events following their delivery

• Supervised the designing and production of marketing collateral

• Distributed information packs and other promotional items to clients and potential clients

• Actively engaged in programs for training and development November,

2017 -

December,

2017

HR Assistant Manager

Westin Doha

Internship in the HR department doing the following:

• Participated in recruitment efforts

• Published job ads and arranged resumes and job applications

• Scheduling job interviews and assisting in interview process

• Monitoring the completion of benefits and compensation documents

• Helped the training/development manager with orienting new employees to the hotel

2017 Hospitality Management

Westin Hotel

Training & Certifications

Contact this candidate