Michelle Sanders

Chandler, AZ adulmz@r.postjobfree.com 206-***-****

Driven and compassionate director/manager with 20 years hands-on experience in fast-paced, high profile environments. Accountable and responsible with a strong focus on resident/patient wellness and staff satisfaction while meeting budgetary and regulatory health measures.

Authorized to work in the US for any employer

Work Experience

Business Office Manager

Brookdale Senior Living – Baywood, Mesa, AZ

March 2022 to current

Accountable in partnership with the Executive Director for daily Business Office operations and oversight of all Accounts Payable/Receivable, Site Payroll, All HR, P&P, Benefits Management, Compliance, Employee Relations, Training, Recruiting, HRIS, L&I and Resident Account and file Management

Proven ability to adeptly manage multiple priorities.

Business Office Manager

Quail Park Memory Care Residences of West Seattle – Seattle, WA November 2019 to March 2022

Accountable in partnership with the Executive Director for daily Business Office operations and oversight of all Accounts Payable/Receivable, Site Payroll, All HR, P&P, Benefits Management, Compliance, Employee Relations, Training, Recruiting, HRIS, L&I and Resident Account and file Management

Proven ability to adeptly manage multiple priorities.

Home Health Coordinator

Brookdale Home Health Services - South King County, WA September 2018 to November 2019

Responsible for South King County from Renton to Auburn, Federal Way, Burien area home health within the Brookdale communities and in the general community outside of Brookdale communities. Growing established relationships as well as creating new relationships with decision makers with in the senior living community.

Facility Administrator

DaVita Dialysis Clinic - Federal Way, WA September 2016 to October 2017

Accountable in partnership with the Medical Director for daily operations and oversight of all team mates, patients and policies and procedures as well as facility health and maintenance.

Proven ability to adeptly manage multiple priorities. Passion for making a difference in people's lives.

Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace, where change is common.

Capacity to develop effective relationships at all levels of the organization and to influence positive outcomes.

Completed training programs approved by the medical director and the governing body as required by CMS guidelines prior to operating the water treatment system.

Current CPR certification.

Computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook. Functional proficiency in all DaVita clinical and business.

Health Center Manager Health Point - Federal Way, WA July 2013 to September 2016

•Accountable for overseeing the daily health center operations and ensuring implementation and compliance with all Health Point policies, procedures and special projects.

•Accountable for budget, staffing, training, liability issues, documentation and prioritization of clinic flow.

•Ability to think critically and with diversity for unprecedented issues, identify problems with many dimensions and drill down for resolution.

•Responsible for 42 employees including providers at various levels including students, residents, mid-levels and physicians.

•Administering and implementing processes using Lean Kaizen principles.

•Correspond with operations staff to ensure key client deliverables and revenue goals were met.

•Coached and developed care teams that consistently ranked among the top in our organization for key clinical, performance and financial outcomes.

•Incorporate evidence-based care into practice environment to ensure high quality care for patients and their families.

Supervisor

Swedish Health Services - Seattle, WA June 1997 to 2013

Accountable for the supervision and delegation of all aspects of the daily department operations.

Accomplishments

•Advanced LEAN Principles & Kaizen training via Virginia Mason Institute

•Value Stream Mapping, Target Sheet, PeopleLink and Production Board creator

•First Rapid Process Improvement Workshop in the organization - Process Owner

•Clinic Asthma Grant Work

•Swedish Corporate Share Site owner

•Facilitator - Conversation Café work shop

•iExchange web based Administrator

•CHP & Essence Insurance Provider Portal Administrator

•Epic EMR Super User

•PeopleSoft User

Education

University of Washington 2001

Associate of Arts Seattle Community College 1999

Nursing

Centralia Community College

Skills

Accounts Payable, Customer Relations, Patient Care, Team Building, Team Management, Quality Management, Quality Assurance, Business Intelligence, Business Management, Customer Relations, Client Relations, Client Relationship Management, Networking, Customer Relationship Management, Business Analysis, Budget Development, Strategic Planning, Sharepoint, Project Management, Process Improvement, Lean Six Sigma, Program Management, Inventory, Facilities Management, Change Management, Team Development, Medical Terminology, Mentoring, Coaching, Hiring, Recruiting, Records Management, Workforce Planning, Staffing, Training, Receptionist, Troubleshooting, Data Entry, Data Analysis, Data Mining, Electronic Medical Records, Electronic Health Records, Account

Management, Excel, Employee Relations, Employee Engagement, Employment Law, Fax, Human Resources, Kronos, Payroll, Microsoft Office (10+ years), Outlook, Management, Healthcare, Microsoft Word, FMLA, OSHA, L&I, WPFL, Leave Management

Certifications/Licenses

CPR/First Aid/BLS

Nov 2021

Phlebotomy

June 1995 to July 2019

Worked at Minor & James Medical as a full time phlebotomist and lab assistant. Have kept my skills current over the years helping clinical staff when needed. Able to prove skills.

Groups

Phi Theta Kappa

June 1999 to Present

Additional Information

Skill Highlights

•Polished Communication Skills • Conflict resolution

•Business and Measures performance improvement • Personal and Professional Integrity

•Staff leadership and development • Critical thinking proficiency

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