KRIS ESCHETTE

Rotonda West, FL *****

561-***-**** - adulmi@r.postjobfree.com

PROFESSIONAL SUMMARY

Agile and adaptable team leader with stellar Mortgage history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Highly diversified in all areas of the industry including sales originations, loan processing, closing, TRID, quality assurance and process improvement. SKILLS

TRID Rules

Business Leadership

Focus and Follow-Through

Problem Anticipation and Resolution

Verbal and Written Communication

Employee Motivation

Decision Making

Quality Assurance

Administrative Management

Goal Setting

Training Management

Team Leadership

Performance Assessment

WORK HISTORY

09/2021 to 07/2022 Operations Closing Manager

Caliber Home Loans, Inc – DC Region

Monitored 10 Closers/Funders' day-to-day activities Managed daily operations workflow and assist team with execution process to ensure compliance with TRID rules.

Monitored teams daily productivity to ensure SLA was met. Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.

Complied with established internal controls and policies. Monitored daily reporting to ensure timely loan closings/fundings. Assisted with any post closing issues.

Tracked employee attendance and punctuality addressing repeat problems quickly. Managed team of employees, overseeing hiring, training and professional growth of employees

03/2021 to 07/2021 Operations Closing Manager

Loandepot – Foothill Ranch, CA

Trained and guided new team of 15 members to maintain high productivity and performance metrics.

Managed daily operations workflow and assist team with executing processes to ensure compliance with TRID rules.

Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Delegated daily tasks to employees, streamlining daily progress and efficiency. Review daily reports, monitor quality and manage risk by verifying completeness and accuracy of procedures.

Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust though fairness and consistency.

02/2013 to 03/2021 Operations Closing Manager

PNC Bank – Jacksonville

Oversee team of 15 Loan Closing Analysts.

Manage daily operations workflow and assist team with executing transactions and processes to ensure compliance with TRID rules.

Monitored teams daily productivity to ensure SLA was met. Review daily reports, monitor quality and manage risk by verifying completeness and accuracy of procedures.

Responsible for all human resource related activities for team members. Assist team members with escalated issues and provide coaching and development.

Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

11/2010 to 02/2013 Mortgage Operations Closer

PNC Mortgage – NC

Responsible for reviewing title work for closing packages assuring 100% accuracy. Responsible for reviewing hazard and flood insurance policies to ensure they meet current requirements.

Required to meet monthly goals.

Required to manage a daily pipeline and continuously meet closing deadlines in a timely manner.

Utilize my excellent customer service and communication skills with clients and borrowers to ensure closing dates are always met.

07/2009 to 11/2010 Mortgage Loan Officer

PNC Mortgage – West Palm Beach, FL

Developed and maintained relationships with local real estate agents. Required to meet monthly goals.

Responsible for reviewing bank/asset statements for conformance to Investor guidelines.

Required to review employment/income documentation such as paystubs, W-2's and 1099's to ensure client's qualification.

Responsible for Branch support and cross selling banking services. Required to learn internal systems and become proficient on them. Explained different types of loans pertaining to client situations. Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

07/2008 to 03/2009 Account Executive

GB Mortgage – Milwaukee, WI

Responsible for signing up and training brokers on internal systems as well as introducing them to new products such as FHA and VA. Required to meet monthly goals and focus on brokers meeting goals as well. Drove new business development through qualifying leads, building relationships and executing strategic sales.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

02/2008 to 05/2008 Account Executive

Century Bank – Sarasota, Florida

Wholesale Mortgages.

Responsible for signing up and training brokers on internal systems as well as product line including new construction as well as commercial products. Required to meet monthly sales goals.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Identified customer needs and achieved service levels that met and exceeded expectations.

10/2007 to 01/2008 Account Executive

Indymac Bank – Tampa, Florida

Wholesale Mortgages.

Accountable for maintaining relationships between mortgage brokers and bank. Trained brokers on internal systems and extensive product line. Required to meet monthly sales goals.

Strengthened customer relationships with proactive and collaborative approach to managing needs.

Drove new business development through qualifying leads, building relationships and executing strategic sales.

04/1994 to 10/2007 Account Executive

Homecomings Financial, Wholesale Mortgage – Fort Lauderdale, Florida Profitably worked as liaison between mortgage brokers and company to insure growth of product line.

Responsible for over 50 broker accounts including training of products, proprietary software and company policy.

Worked closely with inside support team to ensure efficient facilitation of loans. Successfully achieved and exceeded monthly goals continually sustaining the top 5% of sales for the region.

Strengthened customer relationships with proactive and collaborative approach to managing needs.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Distributed marketing materials to existing and prospective clients and presented materials to client audiences.

ADDITIONAL INFORMATION

Honored with a Leadership Award for outstanding Customer Service Excellent References Available upon Request

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