Administrative Manager Front Desk

MICHELE SARVER

*** ***** ** *** ***, Rock Hill, SC 29730 C: 843-***-**** **********@*****.***

EXECUTIVE SUMMARY

High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

CORE QUALIFICATIONS

Computer-savvy Operations management Calm under pressure

PROFESSIONAL EXPERIENCE

03/1994 to Now Administrative Manager

Your Travel Services - Rock Hill, SC

Sound judgment Supervision and training Cross-functional team management

Maintained regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.

Prepared detailed itineraries, including nearby sightseeing tours of historical places, shopping centers, and entertainment.

Investigated customer complaints with transportation accommodations and various travel-related providers.

Verified customer passports, visas, and state-issued IDs and ensured proper identification for passage to foreign countries.

Liaised with hotels and air, bus, and cruise lines to determine availability and book passage or stays.

Responsible for collecting and recording deposits and final payments.

11/2003 to 03/2006 Manager

Edick's BP Gas Station - Florence, SC

Responsible for inventory, making deposits, counting revenue, and paying bills.

Managed and trained 12 employees on different aspects of the business including cleaning, cash register, closing, and restocking.

Operated the cash register, ordered lottery tickets, stocked the cooler, and ordered fuel.

08/1999 to 06/2003 Mobile District Manager

Intown Suites - Charlotte, NC

Traveled the NC and SC district and managed the hotels.

Put in charge of making sure all hotels ran smoothly and effectively.

Helped the Columbia hotel number raise from 30% to 95% in three months.

Put in charge of the hiring and firing process.

05/1995 to 08/1999 Front Desk Clerk

Intown Suites - Charlotte, NC

Checked clients in, ran reports, helped cleaners clean, checked rooms, call for repairs, checked clients out, and managed everyday audits, and paperwork.

EDUCATION

1993 High School Diploma: Basic

Harding High School - Charlotte, NC

Training for Travel Agents University of Wow Omni Hotels Specialist

Holiday Inn Resort Aruba Specialist Planet Hollywood Specialist

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