Administrative Assistant Customer Service
Resume:
Amber Steele
Administrative Assistant - Steele's Heating and Air
Charlotte, NC 28213
****.*************@*****.***
Customer Service Professional with extensive administration and clerical experience in a dynamic atmosphere. Exceptional interpersonal skills in addition to resolving situations in a timely and efficient manner. Excellent oral and written communication skills. Proficient in Microsoft Office Authorized to work in the US for any employer
Work Experience
Insurance Agent
GoHealth - Charlotte, NC
June 2020 to Present
I handle inbound and outbound calls
I transferring and verify
Work with Microsoft edge and word
I handle Medicare recipients part A&B
Administrative Assistant
Steele's Heating and Air - Charlotte, NC
January 2016 to Present
• Manage quality communication, customer support and product representation for each client
• Work under strict deadlines and respond to service requests and emergency repairs
• Create new processes and systems for increasing customer service satisfaction
• Compile weekly monetary reports and records
Customer Service Representative
Quantum 3 media - Charlotte, NC
June 2020 to May 2021
Insurance advisor handling inbound outbound calls insurance approval payment arrangements transfers qualify applications for the age is 45 and under
Selling Specialist
Conduent - Charlotte, NC
January 2017 to August 2018
Sells
Customer service
Tech
Payment plans
Billing
Travel Consultant
Charlotte, NC
May 2014 to January 2016
• Utilized outbound softphone dialer to contact online travel prospects with 80% conversion rate of turns for sales pitched
• Operated various software to notate accounts and close sales
• Processed card payments
Receptionist
S&T Transportation Services - Farmington Hills, MI March 2011 to April 2014
• Operated Avaya phone and switchboard for dispatching
• Managed invoices and setup accounts utilizing QuickBooks
• Executed Productivity Outsourcing
• Performed Data Entry tasks
Education
General Education Diploma
Schoolcraft College - Livonia, MI
June 2010
Bachelor's degree
Skills
• Accounts Payable
• Administrative Assistant (10+ years)
• Payroll
• Receptionist (10+ years)
• Senior Care
• Microsoft Outlook (10+ years)
• Office Management (10+ years)
• Curriculum Development
• Clerical Experience
• QuickBooks
• Accounts Receivable
• Teaching (6 years)
• English
• Customer service
• Avaya
• Cold calling
• Insurance sales
• Customer support
Additional Information
I currently work at Gohealth as an insurance advisor I take inbound and outbound calls !
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