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Support Representative Project Manager

Location:
Mechanicsville, MD
Salary:
100 - 125K
Posted:
January 11, 2023

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Resume:

Deborah (Debbie) Fischer

SUMMARY OF EXPERIENCE:

Ms. Fischer is a results-oriented PMP Certified Project Manager with excellent problem-solving skills and effective leadership. She is detail-oriented with the ability to follow through on tasks from inception through completion. She is a driven individual in providing customer satisfaction.

EDUCATION:

B.S. Business Administration, Strayer University, 2007

SECURITY CLEARANCE:

Active Top-Secret, DOD

PROFESSIONAL TRAINING AND CERTIFICATIONS:

ITIL Foundation, Internal Auditor Training

PMP, Certified Project Manager

TECHNICAL QUALIFICATIONS:

Software

Microsoft Office – Word, Excel, Access, PowerPoint, Outlook, Project, Visio; Office 365; SharePoint; Adobe Acrobat, PVCS Tracker, SharePoint

Hardware

PC’s, PC Support, Printers

Specific Skills

Program/Project Management; SDLC, Quality Management, Risk Management, ISO-9001, CMMI, Customer Service

EXPERIENCE:

The MIL Corporation

November 2018 – Present

Project Manager – Ms. Fischer performs project management activities in support of NAWC-AD, Special Communications Mission Solutions Division and Mission Systems’ requirements, design, status reporting, testing, installation and deliverables within the specified timeline.

Perspecta, transitioned from DXC Technology

May 2013 – November 2018

Project Manager & Process Engineer – Ms. Fischer prepared release schedules by using an agile approach overlapping the SDLC (requirements, development, integration testing, and functional testing) to meet needs and satisfy the customer faster. She was the Lead of the JPAS Development Team managing updates and enhancements to DoD application, interfaces, and reports. In addition, Ms. Fischer performed risk management for Personnel/Security Assurance (PSA) Systems Support programs; provided maintenance, tracking, and followed-up of risk, issues, assumptions; and prepared risk handling plans. Ms. Fischer provided and maintained quality assurance updates to the PSA processes and policies. She managed and maintained change and configuration management system for programs and performed audits of the Personnel/Security Assurance program. She performed Project Management for day-to-day Secure Web Fingerprint Transmission (SWFT) application operations, development, and delivery for Defense Manpower Data Center (DMDC) as part of the Personnel/Security Assurance program.

-Prepared and delivered project schedules, project plans, agendas, minutes, weekly, and bi-weekly reports for the primary customer.

-Met with the primary point of contact regularly to discuss progress; prepared presentations and statistical reports for review during status reports period (bi-weekly, monthly, and quarterly).

-Primary liaison between the application team and IT Operations for the product environment.

-Maintained the development onsite, including additional support items, such as fingerprint equipment and laptops associated.

In addition to her duties, Ms. Fischer performed lead functions for Requirements, Development, Test, and Production resources for the SWFT application team. She prepared documentation deliverables (user guides, deployment plans) along with team members.

Hewlett Packard

May 2011 – May 2013

Project Manager, QC Analyst, Auditor – Ms. Fischer prepared a delivery schedule of special computer systems for the NASA client to meet launch deadlines. She prepared status reports and held status meetings with the NASA client; served as primary liaison between the client and internal teams to meet deadlines. Ms. Fischer provided quality control on processes and work instructions following ISO 9001:2008 standards. She created and established Business Continuity plans, Business Impact Analysis and Disaster Recovery plans for government clients, as well as established Business Continuity training. Ms. Fischer planned and executed deployment of the managed print environment for high profile government client enabling on-time delivery. She complied with federal, state, and company policies, procedures, and regulations. Ms. Fischer communicated with customers, employees, and other individuals to answer questions and explain information. She reconciled and reported discrepancies found in records.

Chenega Federal Systems, LLC

February 2008 – May 2011

Business Analyst – Ms. Fischer computed, recorded, and proofread data, records, and reports. She reported and consolidated project financial performance; as well as reconciled and reported discrepancies found in records and reports. Ms. Fischer communicated with customers, employees and other individuals to answer questions and explain information regarding specifics of the program. She created Earned Value reports, as well as created and maintained the financial budget.

Electronic Data Systems

September 2006 – February 2008

Customer Support Representative – Ms. Fischer communicated with customer, employees and other individuals to answer questions and explain information. She reconciled and reported discrepancies found in records; complied with federal, state, and company policies, procedures, and regulations. Ms. Fischer managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality adherence to meet established deadlines. Ms. Fischer planned and executed special events that assisted clients in establishing community recognition.

April 2005 – September 2006

Deputy Program Manager – Ms. Fischer managed the production support team supporting a critical project (JPAS) for the government. She managed the team that maintained the production, test, and development environment, including UNIX, Sybase and windows systems. She was the primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Ms. Fischer created ad-hoc report processes to meet client requirements.

Electronic Data Systems, FINRA (Formerly NASD)

December 2003 – April 2005

Disaster Recovery Manager – Ms. Fischer managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to established deadlines. She worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Ms. Fischer created templates for application and infrastructure policies; and performed Project Manager duties to establish an alternate environment for disastrous events. This included performing inventory of applications and environment, preparing the project plan to set-up the new data center, establish the test program to ensure all applications were operational.

Riggs NA

March 2003 – December 2003

Project Analyst – Ms. Fischer developed, deployed, and maintained change management processes and procedures.

Eckerd Corporation & IBM

September 2000 – July 2002

Project Manager, Quality Manager, Systems Manager – Ms. Fischer managed development and support personnel for store-Rx systems, POS-SDI and 4690 platforms. She developed, streamlined, and implemented processes for new business opportunities eliminating redundancy and accrual of overtime hours. She instituted quarterly audits of control books and created/revised software quality assurance procedures aligning with project management.

FINRA (Formerly NASD)

January 1993 – September 2000

Project Manager – Ms. Fischer planned, inventoried, upgraded, and prepared the NASD environment for transition into the year 2000. She planned, upgraded, and prepared NASD environment for transition into Microsoft Windows from the DOS environment. Ms. Fischer reviewed, researched, and distributed new hardware, software, and in-house software to the corporation.



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