Data Entry Customer Service
Resume:
BRITTANY
INGRAM
***********@**.***
Deatsville, AL 36022
Motivated, empathetic, and passionate Customer Service Representative skilled in oral and written communication, active listening and works well under pressure. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and maintain long-lasting relationships. Detail oriented to achieve company goals while also quickly satisfying the customer. PROFESSIONAL SUMMARY
Wayfair - Customer Service Consultant
Remote • 11/2019 - 11/2020
Townsquare Media, Live Events - Receptionist/Assistant Traffic Coordinator
Tuscaloosa, AL • 08/2019 - 10/2019
WORK HISTORY
Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
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Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
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Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
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Employed prescribed sales processes to cultivate strong customer relationships.
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Completed 20-30 outbound follow-up calls each day to customers highly concerned with issues with orders
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Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
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Coordinated broad-scale revisions to deficiencies in team productivity.
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Organized frequent meetings for team members to
report and track status of material movement.
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Built project timelines, team delegation plans and provided instructions for task completion.
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• Packed, secured, labeled and applied postage to
SKILLS
Upselling Products and
Services
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Order and Refund
Processing
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Courteous with Strong
Service Mindset
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Calm and Professional
Under Pressure
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Building Customer Trust and
Loyalty
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Issue and Complaint
Resolution
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Data Entry and
Maintenance
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Upbeat and Positive
Personality
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Efficient and Detail-
Oriented
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• Customer Inquiry Response
• Performance Goals
• Telephone Etiquette
• Account Changes
• Skilled in Microsoft Office
• Corrective Actions
Inbound and Outbound
Calling
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• Promoting Brand and
Company Identity
• Proactive Self-Starter
• Computer Proficiency
• Online Chat
Merchandise Orders and
Exchanges
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• Recommending Solutions
• Directing Calls
• Critical Thinking
• Patient and Empathetic
Team-Oriented and
Cooperative
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Troy University
Troy, AL • 05/2012
Bachelor of Science: Business
Administration And
Management
Completed 4 and a half years
at Troy University, but did not
obtain my degree
George C Wallace Community
College - Dothan
Dothan, AL • 05/2008
Associate of Science:
Computer And Information
Sciences
Changed my major and
transferred to Troy University
Stanhope Elmore High School
Millbrook, AL • 05/2006
High School Diploma
EDUCATION Excelsior Staffing - Staffing Recruiter
Tuscaloosa, AL • 08/2018 - 07/2019
materials to prepare items for shipment.
Sorted and delivered materials to different work areas and staff.
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Verified orders by comparing names and quantity of items packaged with shipping documents.
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Compared shipping orders and invoices against contents received to verify accuracy.
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Inspected incoming and outgoing shipments to identify discrepancies with records.
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Processed required paperwork to expedite handling of shipped and received goods.
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Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
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Evaluated strengths and weaknesses of candidates
through effective screening processes.
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Operated and maintained applicant tracking and
candidate management systems.
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• Verified applicant references and employment details. Developed recruiting strategies to identify qualified candidates and build network.
•
Generated specific candidate pool for career
opportunities through strategic placement of
advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening
assessments.
•
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
•
Followed up with notable applicants sourced via
industry-specific pipelines, events and job fairs.
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Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
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Maintained filing system of current, prospective and future positions.
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Facilitated new employee orientations to foster positive team attitude.
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Used Boolean searches to develop applicant portfolios for expected openings.
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• Advised, coached and counseled managers and staff to Sealy Real Estate - Phone Operator/Collection's Manager's Assistant
Tuscaloosa, AL • 06/2018 - 09/2018
support human resources policies, procedures, programs and labor relations.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
•
Completed human resource operational requirements by scheduling and assigning employees.
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Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
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Improved office efficiency by effectively managing internal communications and correspondence.
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Collected and analyzed information to monitor
compliance outcomes and identify and address trends of non-compliant behavior.
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Coordinated implementation of people-related services, policies and programs through departmental staff.
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Assisted senior management with making key decisions by developing and submitting performance and
compensation reports with status updates and
improvement recommendations.
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Coordinated and scheduled approximately 8-12 individual interviews daily
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80% of my time there I would have our client's position filled within 3-4 business days.
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Pleasantly greeted all callers and asked how to be of assistance.
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Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
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Maintained accurate directory of all personnel and phone extensions.
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Used company's paging system to immediately contact specific personnel.
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Scheduled and confirmed appointments for both
company personnel and visitors.
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Responded to customer inquiries with patience and
positivity to establish excellent first impression.
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Collected and verified telephone numbers, addresses and proper spelling of names.
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Ashlyn's Cake Cottage - Baker/Decorator
Millbrook, AL • 07/2014 - 01/2015
Maintained accurate records of calls placed and
received.
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Maintained up-to-date knowledge of emergency call
procedures.
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Performed clerical work such as sorting mail, restocking supplies, ordering supplies, typing documents, and delivering important documents as needed.
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Connected callers with appropriate professional,
department or business.
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Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
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Supported customers by managing 60+ calls per day
efficiently while maintaining professionalism and upbeat tone.
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Searched relevant directories to find contacts, business addresses, and other information for customers and employees.
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Maintained accurate directory of all personnel and phone extensions
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Answered average of 50+ calls per day and directed to appropriate departments and personnel.
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Developed space planning concepts, flavor palette
selections and color presentations.
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Led team to effectively completely bride's vision for her reception or rehearsal.
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Participated in color and flavor selection for wedding and birthday cakes
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Consulted with clients to determine taste and
appearance preference to meet overall goal.
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Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
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Maintained production and processing equipment in
clean states and good working order to optimize
performance.
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Attached decorative or functional accessories to
products and positioned patterns on equipment,
materials and workpieces to complete desired catering needs.
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Read job orders and inspected workpieces to determine work procedures and materials required.
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Integrated Transport Logistics, Inc - Operations
Coordinator
Montgomery, AL • 04/2011 - 12/2014
Nestle Toll House Cafe - Assistant Manager
Prattville, AL • 04/2009 - 12/2010
Selected, weighed, mixed and added production input materials in correct proportions and order of operations.
•
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Provided direction and guidance to internal teams in order to achieve targets.
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Developed and implemented daily operations plans such as delivery routes, employee assignments and
promotional strategies. Also scheduled drivers pickup and delivery appointments for loads.
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Posted and updated transportation loads constantly as they came across via email/fax.
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Collaborated with area managers to evaluate needs and optimize operational plans.
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Applied performance data to evaluate and improve
operations, target current business conditions and forecast needs.
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Reconciled monthly operating budgets and shared
information with senior management team.
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Identified and resolved unauthorized, unsafe or
ineffective practices with the company's contracted CDL drivers.
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Monitored employee productivity and optimized
procedures to reduce costs.
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Reviewed shift reports to understand current numbers and trends.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Helped with planning schedules and delegating
assignments to meet coverage and service demands.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
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• Generated repeat business through exceptional customer Beasley Allen Law Firm - Staff Assistant
Montgomery, AL • 01/2008 - 04/2009
service and responded to customer concerns with
friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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Assessed job applications and made hiring
recommendations to bring in top candidates for key vacancies.
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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Verified inventory counts remained within monthly
tolerance levels and compiled financial data in
compliance with budget.
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Mentored sales team in applying effective sales
techniques and delivering top-notch customer service.
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Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced
resources.
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Increased sales revenues by promoting complementary products and educating customers about store
promotions.
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Increased sales by driving operational efficiencies and building excellent customer rapport.
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Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
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Delivered clerical support by handling range of routine and special requirements.
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Interacted with customers by phone, email or in-person to provide information.
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Provided expert administrative support to meet daily requirements and maximize team productivity.
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Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
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Delivered top-notch administrative support to office staff, promoting excellence in office operations.
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Answered 30-40 incoming calls daily, processed requests and relayed messages to appropriate personnel.
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• Worked closely with manager to provide effective assistance for specific aspects of business operation. Transferred and directed phone calls, guests and mail to correct staff members.
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Created and updated physical records and digital files to maintain current, accurate and compliant
documentation.
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Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
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• Assisted manager in all aspects of business operations. Provided multifaceted services to career professionals by running errands, managing mail, scheduling
appointments and arranging transportation.
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• Attended to office operations and required paperwork. Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
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Worked closely with coworkers to strategically plan for company growth.
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Conducted thorough research by scanning over 2500
pages of records daily using diverse resources to assist professional staff with routine and special project tasks.
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In between temporary job assignments and while being home with a new baby, I liked to spend my time painting and designing logos and putting them on t-shirt and cups; car decals as well. I like to try to sew, I've been working on a quilt for about 5 year now. I love to cook, being southern, I think it just comes with the territory.
PAINTING, MAKING/DESIGNING T-SHIRTS AND
VINYL DECALS, SEWING, COOKING, BEING
CREATIVE
REFERENCES:
ADDITIONAL INFORMATION
James Claflin 844-***-**** ********@*******.*** Direct Manager
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Scotty Fullmer 857-***-**** ********@*******.***
Supervisor
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Vanessa Killian 205-***-**** ************@****.*** Manager
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Jessica Chapman 205-***-**** **********@*****.***
Friend/Coworker
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Contact this candidate