BRITTANY

INGRAM

adule7@r.postjobfree.com

334-***-****

Deatsville, AL 36022

Motivated, empathetic, and passionate Customer Service Representative skilled in oral and written communication, active listening and works well under pressure. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and maintain long-lasting relationships. Detail oriented to achieve company goals while also quickly satisfying the customer. PROFESSIONAL SUMMARY

Wayfair - Customer Service Consultant

Remote • 11/2019 - 11/2020

Townsquare Media, Live Events - Receptionist/Assistant Traffic Coordinator

Tuscaloosa, AL • 08/2019 - 10/2019

WORK HISTORY

Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

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Multitasked effectively to simultaneously handle website chat and telephone customers' needs.

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Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

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Employed prescribed sales processes to cultivate strong customer relationships.

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Completed 20-30 outbound follow-up calls each day to customers highly concerned with issues with orders

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Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.

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Coordinated broad-scale revisions to deficiencies in team productivity.

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Organized frequent meetings for team members to

report and track status of material movement.

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Built project timelines, team delegation plans and provided instructions for task completion.

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• Packed, secured, labeled and applied postage to

SKILLS

Upselling Products and

Services

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Order and Refund

Processing

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Courteous with Strong

Service Mindset

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Calm and Professional

Under Pressure

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Building Customer Trust and

Loyalty

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Issue and Complaint

Resolution

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Data Entry and

Maintenance

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Upbeat and Positive

Personality

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Efficient and Detail-

Oriented

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• Customer Inquiry Response

• Performance Goals

• Telephone Etiquette

• Account Changes

• Skilled in Microsoft Office

• Corrective Actions

Inbound and Outbound

Calling

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• Promoting Brand and

Company Identity

• Proactive Self-Starter

• Computer Proficiency

• Online Chat

Merchandise Orders and

Exchanges

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• Recommending Solutions

• Directing Calls

• Critical Thinking

• Patient and Empathetic

Team-Oriented and

Cooperative

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Troy University

Troy, AL • 05/2012

Bachelor of Science: Business

Administration And

Management

Completed 4 and a half years

at Troy University, but did not

obtain my degree

George C Wallace Community

College - Dothan

Dothan, AL • 05/2008

Associate of Science:

Computer And Information

Sciences

Changed my major and

transferred to Troy University

Stanhope Elmore High School

Millbrook, AL • 05/2006

High School Diploma

EDUCATION Excelsior Staffing - Staffing Recruiter

Tuscaloosa, AL • 08/2018 - 07/2019

materials to prepare items for shipment.

Sorted and delivered materials to different work areas and staff.

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Verified orders by comparing names and quantity of items packaged with shipping documents.

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Compared shipping orders and invoices against contents received to verify accuracy.

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Inspected incoming and outgoing shipments to identify discrepancies with records.

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Processed required paperwork to expedite handling of shipped and received goods.

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Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

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Evaluated strengths and weaknesses of candidates

through effective screening processes.

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Operated and maintained applicant tracking and

candidate management systems.

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• Verified applicant references and employment details. Developed recruiting strategies to identify qualified candidates and build network.

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Generated specific candidate pool for career

opportunities through strategic placement of

advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening

assessments.

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Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

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Followed up with notable applicants sourced via

industry-specific pipelines, events and job fairs.

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Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

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Maintained filing system of current, prospective and future positions.

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Facilitated new employee orientations to foster positive team attitude.

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Used Boolean searches to develop applicant portfolios for expected openings.

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• Advised, coached and counseled managers and staff to Sealy Real Estate - Phone Operator/Collection's Manager's Assistant

Tuscaloosa, AL • 06/2018 - 09/2018

support human resources policies, procedures, programs and labor relations.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

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Completed human resource operational requirements by scheduling and assigning employees.

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Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

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Improved office efficiency by effectively managing internal communications and correspondence.

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Collected and analyzed information to monitor

compliance outcomes and identify and address trends of non-compliant behavior.

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Coordinated implementation of people-related services, policies and programs through departmental staff.

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Assisted senior management with making key decisions by developing and submitting performance and

compensation reports with status updates and

improvement recommendations.

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Coordinated and scheduled approximately 8-12 individual interviews daily

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80% of my time there I would have our client's position filled within 3-4 business days.

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Pleasantly greeted all callers and asked how to be of assistance.

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Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

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Maintained accurate directory of all personnel and phone extensions.

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Used company's paging system to immediately contact specific personnel.

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Scheduled and confirmed appointments for both

company personnel and visitors.

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Responded to customer inquiries with patience and

positivity to establish excellent first impression.

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Collected and verified telephone numbers, addresses and proper spelling of names.

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Ashlyn's Cake Cottage - Baker/Decorator

Millbrook, AL • 07/2014 - 01/2015

Maintained accurate records of calls placed and

received.

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Maintained up-to-date knowledge of emergency call

procedures.

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Performed clerical work such as sorting mail, restocking supplies, ordering supplies, typing documents, and delivering important documents as needed.

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Connected callers with appropriate professional,

department or business.

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Logged and routed incoming mail, conducted data entry and prepared outgoing mail.

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Supported customers by managing 60+ calls per day

efficiently while maintaining professionalism and upbeat tone.

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Searched relevant directories to find contacts, business addresses, and other information for customers and employees.

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Maintained accurate directory of all personnel and phone extensions

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Answered average of 50+ calls per day and directed to appropriate departments and personnel.

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Developed space planning concepts, flavor palette

selections and color presentations.

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Led team to effectively completely bride's vision for her reception or rehearsal.

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Participated in color and flavor selection for wedding and birthday cakes

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Consulted with clients to determine taste and

appearance preference to meet overall goal.

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Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.

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Maintained production and processing equipment in

clean states and good working order to optimize

performance.

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Attached decorative or functional accessories to

products and positioned patterns on equipment,

materials and workpieces to complete desired catering needs.

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Read job orders and inspected workpieces to determine work procedures and materials required.

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Integrated Transport Logistics, Inc - Operations

Coordinator

Montgomery, AL • 04/2011 - 12/2014

Nestle Toll House Cafe - Assistant Manager

Prattville, AL • 04/2009 - 12/2010

Selected, weighed, mixed and added production input materials in correct proportions and order of operations.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Provided direction and guidance to internal teams in order to achieve targets.

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Developed and implemented daily operations plans such as delivery routes, employee assignments and

promotional strategies. Also scheduled drivers pickup and delivery appointments for loads.

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Posted and updated transportation loads constantly as they came across via email/fax.

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Collaborated with area managers to evaluate needs and optimize operational plans.

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Applied performance data to evaluate and improve

operations, target current business conditions and forecast needs.

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Reconciled monthly operating budgets and shared

information with senior management team.

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Identified and resolved unauthorized, unsafe or

ineffective practices with the company's contracted CDL drivers.

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Monitored employee productivity and optimized

procedures to reduce costs.

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Reviewed shift reports to understand current numbers and trends.

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Helped with planning schedules and delegating

assignments to meet coverage and service demands.

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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

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• Generated repeat business through exceptional customer Beasley Allen Law Firm - Staff Assistant

Montgomery, AL • 01/2008 - 04/2009

service and responded to customer concerns with

friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

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Assessed job applications and made hiring

recommendations to bring in top candidates for key vacancies.

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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

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Verified inventory counts remained within monthly

tolerance levels and compiled financial data in

compliance with budget.

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Mentored sales team in applying effective sales

techniques and delivering top-notch customer service.

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Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced

resources.

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Increased sales revenues by promoting complementary products and educating customers about store

promotions.

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Increased sales by driving operational efficiencies and building excellent customer rapport.

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Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.

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Delivered clerical support by handling range of routine and special requirements.

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Interacted with customers by phone, email or in-person to provide information.

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Provided expert administrative support to meet daily requirements and maximize team productivity.

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Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.

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Delivered top-notch administrative support to office staff, promoting excellence in office operations.

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Answered 30-40 incoming calls daily, processed requests and relayed messages to appropriate personnel.

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• Worked closely with manager to provide effective assistance for specific aspects of business operation. Transferred and directed phone calls, guests and mail to correct staff members.

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Created and updated physical records and digital files to maintain current, accurate and compliant

documentation.

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Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

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• Assisted manager in all aspects of business operations. Provided multifaceted services to career professionals by running errands, managing mail, scheduling

appointments and arranging transportation.

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• Attended to office operations and required paperwork. Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

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Worked closely with coworkers to strategically plan for company growth.

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Conducted thorough research by scanning over 2500

pages of records daily using diverse resources to assist professional staff with routine and special project tasks.

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In between temporary job assignments and while being home with a new baby, I liked to spend my time painting and designing logos and putting them on t-shirt and cups; car decals as well. I like to try to sew, I've been working on a quilt for about 5 year now. I love to cook, being southern, I think it just comes with the territory.

PAINTING, MAKING/DESIGNING T-SHIRTS AND

VINYL DECALS, SEWING, COOKING, BEING

CREATIVE

REFERENCES:

ADDITIONAL INFORMATION

James Claflin 844-***-**** adule7@r.postjobfree.com Direct Manager

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Scotty Fullmer 857-***-**** adule7@r.postjobfree.com

Supervisor

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Vanessa Killian 205-***-**** adule7@r.postjobfree.com Manager

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Jessica Chapman 205-***-**** adule7@r.postjobfree.com

Friend/Coworker

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Contact this candidate