Charise Esaw

864-***-****

*** ******** *****

Anderson, SC 29624

adul9s@r.postjobfree.com

Objective

Obtain a position with growth potential that will enable me to use my strong communication, problem solving, and organizational skills, customer service background, and my ability to work well with others.

Skills & Abilities

Self-directed, dynamic customer service professional with experience in both call-center and retail settings.

Productive relationship builder; excel at promptly responding to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Highly professional—dependable, reliable and able to perform duties with minimal supervision.

Strong conflict resolution skills

Ability to multi-task and focus on priorities

Experience

February 2017 - Present

Executive Escalations Representative, Cinch Home Services Anderson, SC

Strong customer service interaction via phone and email

Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Communicate effectively with various levels of the organization including executives and the legal team

Listen to the customer and use the warranty and other resources to resolve the customer’s issue.

Utilize research skills for problem resolution

Primary responsibility is problem solving, analyzing the information and responding with a sense of urgency to make sure the customer and the organization are taken care of.

May 2015 – February 2017

Executive Customer Service Representative, Alorica Simpsonville, SC

Responsible for assisting with SAMSUNG product concerns

Documented consumers concern using boutique software created for Alorica

Researched and utilized available resources to ensure positive results for consumers

Supervised team and handled escalated consumers phone calls

Utilized in-depth problem-solving skills to reach a resolution

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Described product to customers and accurately explained details and care of merchandise.

Learned, referenced and applied product knowledge information.

2014 – December 2016

Health Care Worker, Self Employed, Montgomery, Alabama

Assisted client with daily needs, including meal preparation and household chores

Managed financial obligations, including paying bills, balancing checkbook.

2008 – 2014

Default Prevention Manager, A.P.I, Decatur, GA

Called students and educated them on loan options in order to prevent loan default

Managed financial obligations, including paying bills, balancing checkbook.

Provided orientation to students on options to take before they enroll in school

Liaison between loan holder and the student, kept records using excel spreadsheet, kept the default rate

Education

GED Dekalb Technical College

API -Certified Medical Billing and Coding Specialist

Interests and Activities

Volunteer with company sponsored events.

Served as the chair person for March of Dimes

Volunteer with community related events on personal time

Contact this candidate