Customer Service Representative
Resume:
Charise Esaw
Anderson, SC 29624
**************@*****.***
Objective
Obtain a position with growth potential that will enable me to use my strong communication, problem solving, and organizational skills, customer service background, and my ability to work well with others.
Skills & Abilities
Self-directed, dynamic customer service professional with experience in both call-center and retail settings.
Productive relationship builder; excel at promptly responding to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Highly professional—dependable, reliable and able to perform duties with minimal supervision.
Strong conflict resolution skills
Ability to multi-task and focus on priorities
Experience
February 2017 - Present
Executive Escalations Representative, Cinch Home Services Anderson, SC
Strong customer service interaction via phone and email
Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Communicate effectively with various levels of the organization including executives and the legal team
Listen to the customer and use the warranty and other resources to resolve the customer’s issue.
Utilize research skills for problem resolution
Primary responsibility is problem solving, analyzing the information and responding with a sense of urgency to make sure the customer and the organization are taken care of.
May 2015 – February 2017
Executive Customer Service Representative, Alorica Simpsonville, SC
Responsible for assisting with SAMSUNG product concerns
Documented consumers concern using boutique software created for Alorica
Researched and utilized available resources to ensure positive results for consumers
Supervised team and handled escalated consumers phone calls
Utilized in-depth problem-solving skills to reach a resolution
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Described product to customers and accurately explained details and care of merchandise.
Learned, referenced and applied product knowledge information.
2014 – December 2016
Health Care Worker, Self Employed, Montgomery, Alabama
Assisted client with daily needs, including meal preparation and household chores
Managed financial obligations, including paying bills, balancing checkbook.
2008 – 2014
Default Prevention Manager, A.P.I, Decatur, GA
Called students and educated them on loan options in order to prevent loan default
Managed financial obligations, including paying bills, balancing checkbook.
Provided orientation to students on options to take before they enroll in school
Liaison between loan holder and the student, kept records using excel spreadsheet, kept the default rate
Education
GED Dekalb Technical College
API -Certified Medical Billing and Coding Specialist
Interests and Activities
Volunteer with company sponsored events.
Served as the chair person for March of Dimes
Volunteer with community related events on personal time
Contact this candidate