Resume

Customer Service Support

Location:

Lagos, Nigeria

Salary:

N350,000

Posted:

January 12, 2023

Contact this candidate

Resume:

I am a goal oriented young lady

with a background in history

and years of professional

experience in customer

relations, account management

and procurement. I have

worked in the advertising and

government industry.

I have excellent administrative,

computing and customer

relationship skills.

I am very productive and detail

oriented.

PROFILE

EXPERIENCE

Address:

13 Fadeyi street, off Folawewo,

Ajayi road Ogba

CONTACT

Relationship management

Contract management

Negotiation

Oral & Written communication

Risk management

Planning & Organization

Customer support

Market research

Strategic sourcing

Time Management

Account Management

Sales

Book keeping

Presentation

Training coordination

SKILLS

PROCUREMENT MANAGER

MONETIUM NIGERIA LIMITED DEC. 2018 - DATE

Scheduling and organizing inventory management.

Assessing areas of service concern and developing

improvement plans.

Adjusting procedures as needed to maximize department effectiveness.

Developing purchase orders and communicating with vendors. Vendor registration, verification and confirmation. Sorting and storing of products, providing expertise on non- conforming product requirements.

Updating quality control standards, methods and procedures to meet compliance requirements.

Improving quality processes for increased efficiency and effectiveness.

Investigating and resolving customer complaints to foster satisfaction.

Managing and training the procurement team.

As the Procurement manager, I am responsible for;

CLIENT SERVICE/ACCOUNT MANAGER

MONETIUM NIGERIA LIMITED APRIL 2017 - DEC. 2018

Resolving unique and recurring complaints, promoting loyalty and enhancing operations.

Analyzing and reporting customer activities, business trends and areas of concern.

Maintaining high standards of customer service.

Building client relationships by acting as a liaison between customer service and sales teams.

Contacting regular and prospective customers.

Anticipating clients' needs by staying in touch on regular basis.

Performing targeted collections on past due accounts aged over 30 days.

Tracking sales data to assess trends and make proactive strategy changes.

My responsibilities included;

OGUNSOLA

TOLUWALOJU

ADEDOLAPO

ADMINISTRATIVE SUPPORT STAFF

BANK OF INDUSTRY OYO STATE OFFICE MAY 2016 -

APRIL 2017

Email:

adul69@r.postjobfree.com

Phone:

070********, 070********

Provided administrative support, including processing purchase orders, service contracts and financial reports. Interpreted management directives to define and

document administrative staff processes.

Managed all transactions and tasks regarding petty cash and purchase orders.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Supported timely and accurate administrative task

completion.

Managed scheduling, travel arrangements and other

administrative support tasks.

My responsibilities included;

EDUCATION

BACHELOR OF ARTS (BA. EDU), HISTORY

OBAFEMI AWOLOWO UNIVERSITY(ADEYEMI CHAPTER) 2011 ADMINISTRATIVE/PUBLIC ENLIGHTENMENT OFFICER

(NYSC)

FEDERAL ROAD SAFETY CORPS STATE COMMAND,

ABAKALIKI, EBONYI STATE NOV. 2012 - NOV. 2013

ADMINISTRATIVE/PUBLIC ENLIGHTENMENT OFFICER

(NYSC)

ASHPAUL COMPUTER INSTITUTE NOV. 2006 - FEB.

2008

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

SOFTWARE(S )

CERTIFICATION

INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT(ICRM) ASSOCIATE MEMBER, 2013

NECO

ST. ANNE’S SCHOOL, MOLETE IBADAN, OYO STATE 2004 FIRST SCHOOL LEAVING CERTIFICATE

RICHMAB INTERNATIONAL SCHOOL, RING-ROAD IBADAN

OYO STATE 1998

REFEREES(S )

VOLUNTEERING