Personal Assistant Service Consultant
Resume:
Y Agnes Madiale Mokwena
Morula View
Mabopane 0190
adul5v@r.postjobfree.com
HOME LANGUAGE: Setswana
IDENTITY NUMBER: 750-***-**** 086
GENDER: Female
MARITAL STATUS: Married
OBJECTIVES
I am a highly skilled individual competent in the smooth running and co-ordination of the office of a senior level manager. I am looking for a position where I could take on more responsibility with the opportunity to enhance my career effectively to improve operations and contribute to the growth of the company. I will also utilize my communication, interpersonal, analytical, organization and planning skills to maximize my potential. I am a fast learner and a good team player.
EDUCATION
1992: Tsogo High School Grade 12
Subjects Passed: English, Afrikaans, Accounting, Setswana, Mathematics, and Business Economics.
1994: Vista University: B-Com (Incomplete) Subjects Passed: Economics 1, Economics 2,
Economics 3, Accounting 1, Business Management 1, Business Management 2, Business Management 3, Commercial Law 1, Commercial Law 2, Public Administration 1, Public Administration 2
COURSES
1998: Standard Bank of South Africa (Training Centre)
Course: Cheque Endorsement and Tellers Courses
2004: Multi Skills Business College
Course: Professional Secretary/Personal Assistant
2005: Tshwane University of Technology
Course: First Aid (Level 1)
2008: Siyanqoba Training Seminars
Course: Stress and Time Management
SKIILS PROFILE
Languages: Proficient in Setswana, English and Afrikaans
Interpersonal: I relate well to others both within the organization and externally.
I recognize the importance of valuing individuals’ contributions and strengths.
Communication: I fluently communicate very well with people at all levels of management and can address audiences at an appropriate level, orally and in writing.
Computing skills: Microsoft Office Publisher
Microsoft Office Tools
Microsoft Office Word
Microsoft Office Outlook
Microsoft Power Point
Microsoft Excel
Microsoft Office Access
Other Skills: Organizing, supervision, team leading and building, planning, handling pressure, meeting deadlines, travel arrangements, diary management, bookkeeping, lease agreement, statement updating & issuing, student accommodation, student accounts, typing, debt collection, project co-ordination and customer service.
WORK EXPERIENCE
Tshwane University of Technology: Seasonal Worker (Campus Protection Services)
09 May 2022 – Current (Part-time)
RESPONSIBILITIES
Production of access/identification cards
Loading of cards and other consumables onto printers.
Assisting students with registration information whilst on the queue for access cards.
Managing and controlling student queueing for access cards
Issuing out safety tips pamphlets to students whilst in the queue
Taking care of all hardware and consumables used for production of access cards
Categorise information for both students and staff on the Babylon system
Check and verify authenticity of university documents presented by students
Tshwane University of Technology:
Financial Administrator/Cashier (Finance Department)
27 April – 31 May 2021
06 January 2020 – 28 February 2020
07 July 2019 – 08 August 2019
07 January 2019 – 28 February 2019
RESPONSIBILITIES:
•Ensuring that all transactions are processed on students’ accounts
• Safe keeping of all cash received
•Issue receipts for all payments received
•Providing customers/students with correct information about the financial aspect their commitment
•Ensure that the client agrees about the amount to be paid
•Handles all queries from clients relating to their payments
•Liaison with students, parents, staff, employers and sponsors with students’ accounts
•Handling students account related queries
•Prepare invoices to sponsors, bursaries and employers
•Filling of student’s journals
•Unblocking of students for registration purposes
•Issuing of student’s statement of account
Tammygold Property Management Agency
Property Manager
19 October 2020 – 19 April 2021 (6 months contract)
RESPONSIBILITIES:
•Communicates with tenants regarding property-related issues.
•Coordinates with tenants and third parties to address maintenance and facility needs
•Collaborates with property management team to produce advertising materials.
•Meet with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
•Processes applications and conducts credit checks.
•Collects monthly fees and maintains records of payments and rental activity.
•Prepares budgets and financial reports.
•Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
•Assists in managing all aspects of a building’s occupancy and maintenance
•Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling
•Advertising vacancies, showing properties and developing positive relationships with prospective and current tenants
•Creating organizational systems for accurate record-keeping
•Verifying renter income, preparing lease agreements and maintaining related databases
•Collecting rent payments, issuing out reminders or escalating when appropriate
•Investigates and helps to resolve complaints, disturbances and violations.
•Complies with anti-discrimination laws with regards to housing, renting and advertising.
•Contributes to team efforts by accomplishing related tasks as needed
Sefako Makgatho Health Science University
Residence Administrator/Manager and Part time Secretary
01 April 2014 – July 2017
RESPONSIBILITIES:
•Liaising with other departments for accommodation reservations for the students
•Allocation of rooms to students
•Manage daily needs of the students
•Maintaining and keeping cleanliness of the residence
•Maintaining and keeping order in the residence
•Supervising the cleaners and the security officers in the residence.
•Keeping record of accommodated students and proper filling system thereof
•Liaison with the Technical department relating to issues of maintenance
•Overseeing the maintenance issues of the residence
•Reporting to the Assistant Director on regular basis and when necessary about the status of the residence and needs
•Compiling monthly reports concerning the running of the residence. (incident, maintenance & activities reports)
•Make transport arrangement for the students’ travelling needs
•Arranging of students’ activities and departmental functions
•Maintaining and overseeing that the departmental budget is utilized in accordance with the prescribed policies
•Keeping proper records of assets within the department
•Stationery purchases for the residence and the department
•Providing PA administrative duties to the Director and the Assistant Director
•Follow up on enquiries through the necessary communication channels on behalf of the directors and other residence managers
•Supervision of projects undertaken for the department and in the residences
•Handling travel arrangements for the directors and other staff members
•Inventory management of the residence equipment and furniture
•ITS- HR: Managing leave on the system
Registration: Residence administration
Finance: Obtaining financial statements
Asset management
Purchase request
Budget Control
Inn-Style Hair Bar, Mabopane
08 August 2010 - 31 January 2014: Manager (Owner)
RESPONSIBILITIES:
•Day-to-day running of the salon
•Preparation of stock requisitions, purchases and inventory thereof
•Arrangement of promotional activities and performing hospitability duties
•Maintaining an accurate filling system
•Marketing and sponsorship for the salon
•Performing banking duties
•Salary payments
•Preparation of monthly financial statements (Accounts payments, Recruitment and training)
•Arrangement of marketing and promotional functions
Tshwane University of technology
Secretary / Personal Assistant to Deputy Directors-Registration and Enrolment Department -
01 October 2009 - 31 March 2010
RESPONSIBILITIES:
•Telephone enquiries and message taking for all staff in the department
•Acting as an anchor person for the manager during his course of the day and absence
•Organize meetings, workshops and students activities & functions
•Booking of venues and catering.
•Minute taking in meetings
•Filling of all correspondence received and issued from the managers’ offices
•Circulation of students’ important information
•Distribution of information to the whole Directorate
•Follow up on all enquiries made and communicate feedback
•Screening of all incoming calls
•Maintaining an accurate filling system
•Preparation and control of reports in the office
•Preparation of stock requisitions, purchase and inventory thereof
•Arrange functions and performing hospitability duties thereof
•Handle traveling arrangements
•Managing the manager’s dairy
•Safe guard maintain and enhance confidentiality in the office
•Maintain good communication channels
•Providing a full PA support administrative services
•Process petty cash requisitions
•Budget management of all the accounts for manager’s office and that of his subordinates, two (2) Directors and eleven (11) subordinate managers)
•Check and control all submissions to ensure compliance with format task directives and instructions
•Managing of all assets in the department
•Overseeing that all the maintenance queries have been attended
Tshwane University of Technology
Secretary and Asset Manager -Accommodation, Residence, Life and Catering Department
01 March 2005 - 31 September 2009
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
•Telephone enquiries and message taking for all staff in the department
•Acting as an anchor person for the manager during his course of the day and absence
•Organize meetings, workshops and students’ activities & functions
•Booking of venues and catering.
•Minute taking
•Filling of all correspondence received and issued from the manager’s office
•Day to day planning of drivers’ schedules
•Circulation of students’ important information
•Distribution of information to the whole Directorate
•Follow up on all enquiries made and communicate feedback
•Screening of all incoming calls
•Maintaining an accurate filling system
•Preparation and control of reports in the office
•Preparation of stock requisitions, purchases and inventory thereof
•Inventory management of the residences equipment and furniture
•Arrange functions and performing hospitability duties thereof
•Handle traveling arrangements
•Managing the manager’s dairy
•Safe-guard maintain and enhance confidentiality in the office
•Maintain a good communication channel
•Providing full PA support administration services
•Process petty cash requisitions
•Budget management of all accounts of the manager’s office and that of his subordinates
•Head manager and six (6)) subordinate managers)
•Check and control all submissions to ensure compliance with format task directives and instructions
•Managing of all assets in the department
•Overseeing that all the maintenance queries have been attended to
•Acting on behalf the Maintenance Manager during his absence
Tshwane University of Technology
Financial Officer and Call Centre Officer
01 June 2004 - 28 February 2005
RESPONSIBILITIES:
•Maintaining and updating students’ account
•Passing of journal on students’ account for subjects’ corrections or cancellations
•Preparing and maintaining the students’ information system
•Training of temporarily appointed staff
•Reconciliation and balancing of the cash book
•Allocating bank deposits into students, accounts
•Collection of outstanding students’ fees
•Making payment arrangements with parents for outstanding fees
•Assisting students with their registration needs
•Ensuring that the collection system is updated continuously
•Handing over of overdue accounts to the contracted Debt Collecting Company
Sunman & Venite
Administrative Clerk, Receptionist and Company Secretary
01 July 2004 - 31 May 2004
RESPONSIBILITIES
•Typing of all documents needed in the day to day running of the office.
(Paid-up letters, consent letters, memorandums, etc.)
•Submission of listings to the Credit Berea
•Cancellations and clearance of listings from the Credit Bureau
•Switchboard operation
•Maintaining e-mail communication with the Credit Bureau
•Confirmation of accounts paid up to clients
•Maintaining the target graph for consultants
•Taking minutes at meetings
•Assisting customer during the absence of customer consultants
Standard Bank Merlyn Branch
Customer Consultant, Customer Service Consultant, Customer Information Consultant, ATM Custodian, Teller
1996 – 2001
RESPONSIBILITIES:
•Opening of new accounts
•Keeping customers updated with the status of their accounts
•Giving information about all products offered by the bank
•Giving customers the services they needed when visiting the bank
•Maintaining of ATM machines
•Checking of bulk deposits
•Treasury supervision of money storages
•Balancing and checking of ATM machines
•Maintaining the ATM machines availability
•Assisting customers with their day to day transactions at the bank
REFERENCES
Mr. Headman Mosoma
Head: 6Campus Protection Services Department
Ga-Rankuwa Campus
Tshwane University of Technology
adul5v@r.postjobfree.com
Mr. Mike Mushaathoni
Registrar
Tshwane University of Technology
(012-***-****(W)
082-***-****(C)
adul5v@r.postjobfree.com
Mrs. Prudence More
Co-Ordinator: Site Offices: Finance Department
Tshwane University of Technology
(012-***-****(W)
adul5v@r.postjobfree.com
Ms. Ramogale Choma
Personal Assistant: Office of the Registrar
(012-***-****(W)
083-***-****(C)
adul5v@r.postjobfree.com
Mr. Themba Khumalo
Director: Students Affairs
Sefako Makgatho Health Sciences University
(012-***-****(W)
adul5v@r.postjobfree.com
Ms. Andronica Mogase
Residence Manager:
Tshwane University of Technology
(012)382- 0548(W)
adul5v@r.postjobfree.com
Dr. Frans Kgomo
Head: Debt Collection: Finance Department
Tshwane University of Technology
adul5v@r.postjobfree.com
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