Customer Service Rep

Christian Nwadike

909-***-****

DEDICATED, TOP-PERFORMING, TECHNICAL SKILL SET WITH CUSTOMER SERVICE EXPERIENCE.

EXPERIENCE

City Furniture and Appliances

Department Supervisor

Provide day-to-day oversight of several retail dep. sectors

Manage store staff, scheduling expenditures and preparing an annual budget

Employment Development Department (EDD)

Jan 21’ – Present’

Tier #1 Rep

Address claimant financial issues

Resolve and delineate any precomputation errors on claim

Create and validate excel and spreadsheets

Aug 20’ – Dec 20’

Aerotek: Honda North America, Inc.

Inbound Brand Ambassador

Address customer inquiries in a helpful and timely manner

Utilize resources in case management decisions to support dep. objectives

Ability to multi-task customer service and system functionality

Jul 19’ – May 20’

Aerotek: Home Depot

Loader/Gap Filler

Create wall building boxes and objects into freights for full utility

Direct forklift drivers to create safe/efficient work environment

Feb 19’ – Jul 19’

Washington Inventory Service International

Customer Service Rep

Conduct Business relations with store personnel

Perform Inventory for corporate stores

Instep Management Group

Customer Service Rep

Customer interactions via Suburban routes

Jul 18’- Jan 19’

Jul 15’ – Jul 18’

SKILLS & ABILITIES

MS Office (Word, Excel, PowerPoint, and Outlook)

54 WPM

Cell Culture in Anaerobic/Aerobic conditions

Polymerase Chain Reaction (PCR)

Western Blotting and Data Analysis

Use of Hydrogen Chambers for bacterial experiments

REASEARCH EXPERIENCE

Experiments in angiosperm plant hormone physiology including chemical interactions between Auxin and Cytokinin

Experiments regarding growth of specific enzymes of OP-9 bacterial cells under aerobic and anaerobic conditions

Knowledge in bio-equipment/tools required for procedures and examinations as well as skills in inventory of bio-lab utilities during lab operation

Experiments in research for gene locality and generation of specific Agrobacterium enzyme “Atu 1918” after data-banking

Experiment with Atro-bacterium where it was discovered that the specific chemical sugar fucose was paramount to the growth of colonies under anaerobic conditions

EDUCATION

California State University of San Bernardino

Bachelor of Science in Biology

2018

Rialto High School

2012

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