Medical Assistant Certified Phlebotomist

Tiffany Doyle Green, R.M.A.

**** ***** ******* *** ** * Mobile: 332-***-****)

************@*****.***

OBJECTIVE To obtain a challenging position where I will utilize my administrative and quality assurance skills.

SUMMARY I am a fast learner with a proven ability to prioritize and complete multiple tasks. A highly motivated individual who works efficiently in a team as well as individually. While acting as an advocate for patients and their families, I provide courteous and efficient customer service.

EDUCATION

The New York School for Medical and Dental Assistants, LIC, NY

Medical Assistant Certificate 12/09

University of the State of New York Educational Department, Albany, NY

Degree: High School Equivalency 12/06

NURSING SKILLS

Anatomy and Physiology & Medical Terminology

Treatment Room Procedures including Vital Signs, assisting with physical examinations, minor surgery

Infection Control, EKG Techniques, Laboratory Techniques including Venipuncture, Hematology, and Urinalysis, Pharmacology and Injections.

Introduction to Computers, ICD-9 and CPT-4 Coding, Medisoft Medical Billing Software, Medical Records & Filing

Appointment Scheduling, Financial Management including Billing and Collections and Insurance Forms

WORK EXPERIENCE

Department of Veteran Affairs, James J. Peters Medical Center, Bronx, NY 12/11 – Present

Health Technician

Providing for the patient's privacy.

Super user: VSE, ICB, CTM, CPRS, Vetlink

Monitor performance measures for Endocrinology team (i.e: consults, recalls, encounter errors, CACMI)

Navigate Data Portal and analytic reports easily; take performance measure actions as needed

Assisting with data collection for outpatients

Provide assistance with appointment scheduling.

Obtain vital signs, Phlebotomy (i.e. collecting, labeling, and transporting specimens to the laboratory)

Assist health care providers with procedures, both routine and stat (i.e Physical Examination, place holter-monitors, prepare patients for stress test on the treadmills, assist in diagnostic procedures and therapeutic test)

Prepare correspondence and report any critical values and patient/family issues to RN/Provider in confidential nature and timely order

Perform point of care blood work for glucose monitoring and anticoagulation analysis, calibrate and maintain point of care instruments (i.e. Glucometer, Hemocron)

Complete 12 lead EKG’s, Perform reception duties, Schedule follow up appointments for patients, answer and direct phone calls

Maintain patient records, obtain and input patient demographics, perform means tests, obtain and verify patient insurance information, experienced in Multi-User Simulation Environment (MUSE)

RBC Committee Member

D.O.C.S Medical Practice, Yonkers, New York 03/10-10/10

Registered Medical Assistant

Obtained vital signs, blood and urine specimens

Assisted physicians with procedures and examinations

Obtained prior authorization for procedures

Performed patient prep for physical examinations including visual acuity, OAE’s, EKG’s, Spirometry

Concourse Inc., Bronx, New York 01/10-2/10

Medical Assistant Intern

Prepared patients for examinations

Assisted other health care providers with procedures

Obtained urine and blood specimens

Completed electrocardiograms, scheduled appointments

SPECIAL SKILLS

Exemplary leadership/organizational/interpersonal skills

Troubleshooting and problem resolution

Oral and written proficiency

Excellent with MS word, Medisoft, Excel, Power point, 40 WPM

Fluent in Spanish and English

Patient care; cultural diversity

Collaboration/independence; computer friendly

CERTIFICATES

New York School for Medical and Dental Assistants

Certified Phlebotomist 3/3/2010

Registered Medical Assistant 7/7/2010

Certified PT/INR Tester 2/1/2011

BLS 2/5/2020

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