Data Entry Warehouse Associate

WORK EXPERIENCE

CSP/Receptionist

Txu energy

September 2019 to Present

I work from home part time.

I work in the billing department -

Taking payments

Making payment arrangements

Upselling solutions(home warranties)

Breaking down the bill to customer

General Warehouse Worker

Advance Warehouse Distribution Center

December 2017 to April 2019

• Receiving- Processing the pallets

• Moving pallets (RC License)

• Put away- Putting up the product

• Cleaning and maintaining work station

• Training new employees

Floating Teller-Keyholder

Ace Cash Express

February 2017 to May 2017

• Cashing a variety of checks

• Answering the phone

• Promoting debit and direct deposit

ALANNA

BIRKETT

837 Athenian Dr.

Gastonia, NC 28052

*********@*****.***

Cell#704-***-****

utilize my personable people skills and warming smile, customer service, computer skills, office and sales experience, and a record of always providing outstanding customer service on all work assignments throughout my work history. Looking for to job to enhance me and grow in all aspects.

Authorized to work in the US for any employer

• Receiving and sending out deposits

• Daily paperwork, Faxing/Emailing, Copying,

BDC Manager Representative/Receptionist

Adams Auto Group

May 2016 to February 2017

• Make inbound and outbound calls

• Answering 3 phonelines and transfer calls

• Strong data entry and responding to emails

• Booking appointments and greeting customers

Administration Assistant

Friends, Inc

October 2015 to March 2016

• Data Entry and Organized

• Filing, faxing, emailing(inbound/outbound)

• Answering 2 phone lines and greeting clients

• Directing calls /Referrals

• Excel/Microsoft/Outlook

• Postage machine and mailing

BDC Manager Representative

Toyota of North Charlotte

May 2015 to October 2015

• Made a 120-200 outbound calls

• Answered 3 plus phone-lines and transferred calls

• Strong data entry and responding to emails

• Booked appointments and greeting customers

Assistant Manager (Sales Associate)

Sactacular Holdings LLC

June 2011 to June 2014

• Cash handler/payroll

• Head Merchandiser

• Quick-books, Microsoft and Excel

• Filed and check inventory/invoices for accuracy

• Assisted and Resolved customer complaints

• Always take the initiative/Organized

• Manage time well/Multitask/Resolved Customer complaints Barista

Starbucks

September 2006 to April 2011

• Multitask (Floater-worked every station food, drink, slides, and brewing tea/coffee)

• Cash handler

• Outstanding Memory/Great at retaining information

• Coffee/tea knowledge (Origin/how they paired with pastries)

• Maintained store appearance

EDUCATION

High School Diploma

Hunter Huss High School

August 2002 to May 2005

Ashbrook high School

August 2001 to May 2002

SKILLS

Forklift

Warehouse Associate, Quickbooks, Administration/clerical, and customer service (10+ years) General Labor

Shipping Receiving

Warehouse Associate

Unloading

CERTIFICATIONS AND LICENSES

Forklift Certified

February 2018 to Present

ADDITIONAL INFORMATION

• 14 years of customer service experience in various positions and professional when handling customers complaints and resolving them in a professional matter and 8 years of clerical experience with strong data entry, faxing, email, and answering phones.

• Personable and adaptive in communicating with persons from all cultures and personalities.

• Self-motivated and confident in making independent decisions.

• Strong organizational, written, verbal skills and capable of meeting deadlines.

• Great multitasking skills and an ability to work well under pressure.

• Willing and capable of learning new things in a short period of time.

• Great at retaining information which enhances my job performance.

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