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MICHELLE MADRIGAL

adul0q@r.postjobfree.com 1-626-***-**** Glendale, AZ 85306

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. CommiĴed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Hospitable Restaurant Manager proficient in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in improving team strength by exhibiting steadfast leadership in high-pressure situations.

Fast Learner

Team player

Ability to multi-task

Self-starter requiring liĴle to no supervision

Fluent in computer programs

Cash register experience

Manager experience

Excellent customer service skills

Fast but efficient worker

Ability to work great with mixture of personalities Leadership development

Troubleshooting

Team management

First Aid/CPR

Problem resolution

Great Work ethic

Walmart Phoenix, AZ

Fresh Cap Supervisor

07/2017 - Current

Helped customers on floor with locating, reaching and selecting merchandise.

Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.

Oversaw daily functions, including inventory management, display merchandising and purchasing operations.

Set up and maintained modular displays and aisleway stacks to move targeted merchandise.

Suggested products to meet customers' needs or complement current selections.

Prevented spoilage by rotating dock properly and collecting nearly- expired product for special promotions.

Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.

Directed and supervised staff performance.

Identified appropriate solutions to minimize issues and quickly solve problems.

Displayed merchandise for upcoming sales in visually appealing way. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control. Summary

Skills

Experience

Managed employees.

Trained and developed employees through constructive feedback and focus on long-term career growth.

WaBa Grill San Bernardino, CA

Manager

11/2015 - 08/2016

Trained employees on additional job positions to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Eliminated inefficiencies and process gaps to improve function of team. Completed daily sales reports and analyzed metrics to identify trends. Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies. Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.

Greeted and encouraged feedback from customers to implement in-store operational changes.

Set challenging yet aĴainable goals to encourage continuous staff development.

Adhered to store policies and procedures to maintain regulatory and legal compliance.

Labor Ready Staffing San Bernardino,

CA

Solar Panel Installer

01/2010 - 01/2015

AĴended meetings as scheduled and delivered project updates. Performed panel installations using specific hand and power tools. Interconnected wiring and components with maximum efficiency and elegance to meet aesthetic demands.

Installed, aligned and balanced new equipment.

Installed solar panels safely in extreme hot and cold weather. Fast learner

Recycling on Wheels Rancho

Cucamonga, CA

Manager of Operations

01/2009 - 12/2012

Recruited and hired talented professionals with drive and dynamic skills to build success within organization.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Conducted performance reviews providing coaching and feedback to benefit both company and employee.

Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Oversaw financial management, budget management, accounting and payroll activities.

Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

Aligned operational boundaries between processes and production demands.

Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.

Performed timely and budget-complying project management on multi- faceted issues.

DV Urgent Care Rancho Cucamonga, CA

Medical Assistant

01/2010 - 12/2010

Performed preliminary physical tests to accurately record results in patient history summary.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Organized charts, documents and supplies to maintain team productivity. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Followed principles of asepsis and infection control to meet patient safety guidelines.

Contributed to office operations by triaging patients by severity of medical complaint.

Coordinated and executed medical waste disposal according to governmental and organizational standards.

UEI College - Ontario Ontario, CA

Some College (No Degree) in Medical Assisting

Desert View Independent Study Phelan, CA

High School Diploma

Education and Training

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