Data Entry Customer Service
Resume:
SAMMANTHA A. ORTA
BAKERSFIELD, CA 93307
WORK EXPERIENCE
Maximus/EDD Program March 2022 – February2023
Fact Finding Agent/ Team-Lead
• Analysing claim info to determine cause of outstanding issues
• Assessing eligibility requirements based on UI Code, Policies, and Procedures
• Evaluating wages and earnings
• Communicating with claimants and employers by phone to obtain missing information
• Demonstrating the ability to make timeline and logical decisions Revival CPR March 2020 - Current
Assistant
• Completes supporting paperwork and data entry as required
• Place invoice in to ZOHO
• Advised clients of appointments and classes needed
• Organize all daily classes and instructors
R.E.A.CH November 2021 – March 2022
Community Advocate
• Excellent Knowledge Of adult mental health and engagement requirements
• Ability to coordinate with diverse cultures and community for programs
• Supervised efficient working of client service for patients
• Participated in consumer workshops and training programs World Oil October 2019 - February 2020
Collections/Customer Service
• Completes supporting paperwork and data entry as required
• Investigate customer's accounts and document methodically
• Monitored and collected on historical due amounts
• Processed payments daily for multiple clients
Caregiver November 2017 - September 2018
Caregiver
• Helped clients or residents with activities of daily living
• Perform Personal care task such as hygiene, eating, dressing, toileting, and shaving
• Perform general household chores such as cleaning, laundry, changing bed linens and keeping environment sanitary
LoanNow October 2015 - October 2017
Collections/Customer Service
• Analyzed accounts receivable information to settle on priority
• Initiated all collection Activities (calls, Letters and emails)
• Verify payment information adjustments to manager Home Acceptance January 2013 - October 2014
Collections/Customer Service
• Punch all information about collection action of account into billing system
• Resolve inconsistencies and prepare adjustments
• Answer customer inquiries about account status
Caregiver October 2012 - January 2013
Caregiver
• Helped clients or residents with activities of daily living
• Perform Personal care task such as hygiene, eating, dressing, toileting and shaving
• Perform general household chores such as cleaning, laundry, changing bed linens and keeping environment sanitary
Law Office of Curtis Barnes January 2011 - September 2012 Collections/Customer Service
• Completes supporting paperwork and data entry as required
• Investigate customer's accounts and document methodically
• Monitored and collected on historical due amounts Marshalls August 2010 - January 2011
Customer Service
• Assist customers effectively by solving customer disputes
• Accurately captures customer information
• Completes supporting paperwork and data entry as required EDUCATION
El Rancho High school
High School Diploma
SKILLS
• Strong Work Ethic
• Time Management
• Problem Solving
• Team Player
• Leadership
• Adaptability
• People Oriented
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