Tracy German-Jones

Jamestown, NC *****

adukzz@r.postjobfree.com • 336-***-****

Project/Program Manager

Motivated and results-focused manager with proven expertise spearheading complex projects. Possesses a combination of project and program management, team leadership, and process improvement skills. Demonstrated ability to catalyze lucrative results while complying with budget and time constraints. Seek to benefit top organizations by improving performance, return on investment, and quality through project implementation and refinement.

— Areas of Expertise —

Project Management Account/Project Development & Growth Ongoing Needs Assessment

Process Refinement Exceed Goals Long & Complex Project Cycles

Stakeholder Communication Client Satisfaction & Retention Change Management

Professional Experience

LabCorp

IT Implementation Project Manager

Duties Summary

l lead multiple concurrent IT onboarding and implementation projects primarily associated with HL7 and EMR standard connections. I proactively manage day to day project activities including defining and documenting project scope, identifying and securing needed resources both internal and external, scheduling and leading project meetings, documenting and following through on task assignments, ensuring project roadblocks are identified and addressed, and advancing projects through to completion. I have the ability to work collaboratively with various technical and non-technical team members, while earning the trust of internal and external stakeholders, set project direction, manage task prioritization, and execute projects at an accelerated. • Management of multiple health IT implementation projects • Author/facilitate project documentation and work plans • Prepare and/or ensure high quality professional deliverables • Develop status reports, monitor and communicate project health to internal and external stakeholders • Coordinate, schedule, and facilitate meetings, including documenting meeting notes and tracking action items to completion • Serve as a project management liaison between local and remote resources through effective communication practices. • Manage and clearly communicate project scope and requirements • Proactively identify and manage risks and issues • Proactively manage deliverables and change management activities and facilitate stakeholder decision making when necessary

Trialcard

Program Manager – Pharma Patient Affordability

Maintain contracts/Statements of Work with the Director of Client Services (DCS) and execute accordingly

Define the program strategy and roadmap to determine the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services

Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to clients, project managers, internal functional areas, sponsors, and other stakeholders so that issues and solutions are understood

Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager

Conduct regular client visits (with or without the DCS or sales team) to update the client on program status and provide an avenue for program enhancements (Cadence is client dependent)

Build healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders

Manage the program budget for the client and provide recommendations for effectively managing program cost

Learn and assist the client in navigating client-internal requirements and processes specific to their organization

Create custom reports for customers ad hoc requests using TrialCard’s reporting platform

Provide detailed analysis of program performance with insightful recommendations to drive client business decisions

Develop and deliver presentations, program progress reports, and formal Quarterly Business Reviews to clients

CVS Specialty Health Greensboro, NC

Disease Management Implementation Advisor/Project Manager 2015 – 2018

Successfully lead a breadth of cross-functional and department projects ensuring conformity with best practices, process evaluation and improvement, as well as budget, timeline and SOW adherence.

Key Accomplishments:

Efficiently identify and map requirements allocating resources, implementing strategic solutions to provide seamless project execution.

Liaise with Information Services reviewing, assessing, and approving application development.

Foster internal and external stakeholder relations across diverse business groups, facilitating project status updates and calls fostering optimal clarity and information flow.

Concisely evaluate business performance, synthesize trends and outcomes honing into forecasts and specific project milestones.

Effectively serve as escalation partner and liaison for Implementation Consultants and business units providing swift resolution to project roadblocks.

Ensure issues, dependencies and proposed action plan transparency through facilitation of cross-functional work groups and teams.

Spearhead process review providing recommendations for streamlining, revising and replacing realizing operational efficiencies.

Epic - Worked with cross functional teams to support Epic implementation and roll out.

Epic - Supported the development lifecycle by defining solution requirements and driving those requirements through the delivery process.

Epic - Identified, triaged and prioritized production bugs.

Facilitated focus groups and feedback sessions along with customer calibration calls to continuously optimize the customer experience.

Served as the project advisor on the CVS – Aetna acquisition.

INMAR Winston Salem, NC

Pharmacy Financial Management Account Manager 2007 – 2015

Pivotal role as customer interface onboarding new clients, acting as status meeting lead, resolving escalated technical issues, receiving, testing, and implementing client requirements, as well as assisting with change management.

Key Accomplishments:

Led report generation and analysis inclusive of financial, internal management reporting, client billing with identification of services requiring addendums plus weekly and monthly client reports in accordance with GAAP.

Targeted "up sell" initiatives through identification of resell revenue generating opportunities.

Maximized consumer engagement and communication with authoring and implementing business plans, providing recommendations for product/service enhancements.

Key voice analyzing trends, disseminating and interpreting findings with clients, discussing operational and analytical issues.

Assiduously balanced PRISM’s system with client lockboxes, general ledger, and POS systems.

Delivered clarification to client auditors relating to system and reports.

Improved business processes and process documentation, testing systems prior to live production.

Drove planning, conducting and directing analysis of business problems to be resolved with automated systems.

Collaborated with end-users to identify, evaluate, and develop cost effective systems and procedures meeting requirements.

Additional experience at Willis Risk Management, Tanger Factory Outlet Center, PepsiCo,

American Express and Wheeler Airlines

Education

Bachelor of Science, Business Administration

MBA

PHD Global Leadership Development - currently pursuing

Professional Development

Willis Re Academy – Risk Management, Client Relations and Technical Insurance disciplines

Associate Certificate in Reinsurance & Risk Management

Volunteer Experience

Leadership Connections Inc. – Active Board Member

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