Member Team Executive Assistant

MARIAMELL TEJADA

Bronx, NY 347-***-**** adukz8@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile and innovative customer service professional with years of diverse business and operational management experience.

Wishing to apply analytical skills along with expertise in strategic partnership support and interdepartmental project management to find growth opportunities and provide customers with a first-class experience. At Nevels Logistics, boosted the customer satisfaction score by 10% thanks to implemented changes to the onboarding process.

SKILLS

Cross-functional collaboration

Project Management

Partnerships Support

Data Analysis & Reporting

Customer Relationship Management (CRM)

Team Management

MacOS

Asana

Google Suite

Trello

HubSpot

Microsoft Outlook

Microsoft Office Suite

WORK HISTORY

OPERATIONS MANAGER 02/2022 to 11/2022

NEVELS LOGISTICS CORP NEW YORK, NY

Promoted within a 12-month timeframe for exceeding goals and supporting company culture.

Built entire dispatching infrastructure for early-stage start-up in the logistics sector. As Employee #3 managed all aspects of the Billing and Scheduling departments as well.

Lead and manage nine-member team of Dispatchers, Dispatch Manager and Drivers; assessing their work and delegating team workflow to meet demand levels.

Manually create shipments, assign carriers, and dispatch shipments. Initiated program that standardized employee training and led to increase in customer satisfaction by 20%.

Led improvement initiatives to advance operational efficiencies and increase revenue.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

LOGISTICS LEAD 02/2021 to 02/2022

NEVELS LOGISTICS CORP NEW YORK, NY

Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.

Track and trace shipments including 3PL and 4PL, make appointments, and communicate to stakeholders, ensuring scheduling integrity.

Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.

RETENTION COORDINATOR 01/2020 to 06/2021

YOUTH JUSTICE NETWORK NEW YORK, NY

Implemented employee incentive programs to promote positive work culture and increase job retention.

Connected over 1,500 young adults to professional and educational opportunities.

Planned and launched large-scale events that boosted client participation by 50%.

Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

CAREER SPECIALIST 05/2018 to 12/2019

YOUTH JUSTICE NETWORK NEW YORK, NY

Collaborated with facilitating Job Readiness workshops for over 1,500 participants in 2019 and assisted with placing 1,400 workshop graduates in gainful employment.

Connected with businesses and recruiters to build relationships and increase opportunities for program participants.

Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.

EMPLOYMENT SPECIALIST 05/2016 to 05/2018

BEDSTUY RESTORATION Brooklyn, NY

Matched clients to open positions based on skills and work requirements.

Coached portfolio of 150-200 clients to provide coaching and feedback to improve successful employment placement outcomes.

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

CASE MANAGER II 06/2014 to 04/2016

MAXIMUS NEW YORK, NEW YORK

Managed caseload of 35-50 clients in welfare system to provide comprehensive, community-based care.

Conducted community workshops to promote different programs and educate public on available services.

Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

EXECUTIVE ASSISTANT/RECRUITMENT COORDINATOR 08/2013 to 06/2014

SIGNATURE STAFFING NEW YORK, NEW YORK

Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Reevaluated company's recruiting standards, replacing them with more efficient and contemporary methods to attract 100+ qualified professionals.

Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives.

SMALL BUSINESS SALES CONSULTANT 10/2010 to 09/2013

AT&T MOBILITY NEW YORK, NEW YORK

Consistent top performer, regularly exceeding all monthly goals, objectives, and Key Performance Indicators (KPIs).

Built relationships with customers and community to promote long term business growth.

Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 40%.

EDUCATION

Bachelor of Science Psychology EXPECTED IN 05/2023

SUNY Canton, Online

CERTIFICATIONS

Google Project Management Certificate

Google, Sept 2022

LANGUAGES

Spanish

Native or Bilingual

.

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