Customer Service Retail Store

Location:

Posted:

January 10, 2023

Giezelle S. Mangilit

**************@*****.*** +1-403-***-****

EDUCATION

Southern Alberta Institute of Technology Calgary, Alberta

Diploma in Business Administration January 2023 – Present

Manila Central University Manila, Philippines

Bachelor of Science in Pharmacy June 2004 – October 2008

WORK EXPERIENCE

Watsons Personal Care Store Phils, Inc Pampanga, Philippines

Operations People Development Manager September 2019 to November 2022

• Provide and interesting idea or conceptualization of people and engagement programs and activities

• Create or design communication materials

• Prepared necessary reports (pre and post activities)

• Work with the team to produce a good results

Pampanga, Philippines

Area Training Manager March 2015 to September 2015

• Designs Training Needs Analysis (TNA) material, conducts TNA session, creates new module/curricula/program

• Support the Learning and Development Department in achieving the training interventions plans for the year while working within the budget

• Collaborate with Subject Matter Experts in designing and developing training modules within the set timeliness

• Implement quality designed training programs

• Managed 2 Area Trainers and handles 64 stores in Central Luzon

• Conducts store visits and audit the customer service manifestations of the stores

Pampanga, Philippines

Area Trainer/Training Supervisor October 2013 to March 2015

• Facilitates On Boarding Program for newly hired employees and focus training programs for tenured employees

• Efficiently conducted training materials

• Prepare necessary training reports (dashboard and post reports)

• Area management of stores in Pampanga

Pampanga, Philippines

Pharmacist October 2013 to March 2015

• Dispensing and controlling both prescription and non-prescription medicines/drugs.

• Advising customers on general healthcare (health issues, symptoms and medications).

• Complying with legal and ethical guidelines relevant to dispensing, controlling, and advising to customers on medicines/drugs.

• Monitoring supply of all medicines through inventory, request for purchases or replenishment, dispenses and test of quality of medicines.

SKILLS & LICENSE

Computer: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, MS Outlook, MS Teams, Canva

Languages: English and Filipino

License: Registered Pharmacist, Professional Regulation Commission (Philippines) 2016 to Present