Angela Earney

865-***-**** adukyr@r.postjobfree.com Knoxville, TN 37938

SUMMARY

I am a 25 year old Certified Pharmacy Technician, I am a mom to a 3 year old little boy. I love working in the Pharmacy setting and trying to use the best customer service skills to help customers. I love probelm solving and find myself to be a very driven individual. I am currently looking into starting Pharmacy school as I have enjoyed being in this setting for the last year and half. I feel I am very friendly, reliable, and understanding of others and their situations.

Talented Pharmacy Technician offering almost 2 years of experience in filling prescriptions with expert accuracy. Polished in building relationships with customers and promoting teamwork within pharmacy settings. Well-versed in regulatory guidelines and policies governing fraud, waste and abuse.

SKILLS

Pharmacy operations

Drug inventory control

Proper labeling procedures

Workflow Optimization

Patient paperwork

Stocking medications

Insurance billing

Filling prescriptions

Insurance Verification

Prescription verification

Stocking shelves

Ordering and stocking medications

Verifying orders

Supporting pharmacy operations

Labeling prescriptions

Resolving customer issues

FDA compliance

Problem-solving skills

EXPERIENCE

Certified Pharmacy Technician, Walgreens Boots Alliance, February 2019-Current

Knoxville, TN

Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Maintained clean and organized pharmacy shelving and work areas.

Verified patients' identities at pickup to prevent sale of wrong medications.

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Efficiently processed cash register transactions for new and refilled prescription orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Adhered to regulatory guidelines for workplace safety and customer confidentiality.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Established and updated patient profiles, medications and insurance details.

Supervised inventory levels to maintain adequate supply of medications and medical supplies.

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Prepared pricing and instruction labels for placement on prescriptions.

Compiled customer demographic, allergy and medical history background.

Received, reviewed, dispensed and labeled over 300 prescriptions daily.

Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.

Verified and filled medications for up to 200-300 patients per day, maintaining 100% accuracy.

Merchandised related products to drive pharmacy department sales.

Shift Leader, Walgreens Boots Alliance, February 2019-July 2020

Knoxville, TN

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Delegated tasks to employees and monitored activities and task completion.

Supervised, motivated and led employees to maintain productivity and customer service levels.

Upheld company standards and compliance requirements for operations and cleanliness.

Positioned skilled staff in key areas throughout shift to optimize department productivity.

Assisted general manager with operations game plan and company initiatives implementation.

Coordinated shift-based inventory receiving, auditing and restocking.

Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.

Generated reports to assess performance and adjusted workflows to realign with targets.

Documented production levels, materials used and special incidents to keep management informed of daily activities.

Organized daily workflow and scheduled staff vacations for adequate coverage.

Assistant Manager, Family Dollar, February 2016-February 2019

Strawplains, TN

Delegated daily tasks to team members to optimize group productivity.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Developed training, assessment and performance monitoring programs to coach and mentor employees.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Oversaw team development according to industry service standards to further customer loyalty.

Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Customer Service Representative, Priceless Foods, August 2014-February 2016

Strawplains, TN

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Upheld strict quality control policies and procedures during customer interactions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Remained constantly aware of customer activity to ensure safe and secure shopping environment.

EDUCATION AND TRAINING

High School Diploma

Central High School, Knoxville TN May 2015

Associate of Science

Nursing, Pellissippi State Community College, Knoxville TN

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