BELINDA J. CORFMAN

**** ***** ***** 817-***-****

Fort Worth, Texas 76131 adukyp@r.postjobfree.com

PROFESSIONAL SUMMARY

To seek a position with a professional organization in which to expand and increase knowledge and responsibility.

Skills

Solid command of Microsoft Office Package

10 key by touch, Costpoint (Accounting System)

SARPC and CAView (Mainframe Server Applications)

Elixir Suite for AFP

Worksphere/Exchange, PeopleSoft

Multitasking

Task prioritization

Time management

Quality assurance

Coordination

EXPERIENCE

(CSG) - Business Inc. Fort Worth, Texas June 2016 – July 2020

Customer Service Representative – Account Manager (CDM)

Manage various client print and letter-shop processes from start to finish.

Inventory and postage account balancing per project for clients.

Responsible for all project billing to all clients.

Make sure that piece development is within postal rules to get maximum postal discounts.

Various reporting upon request by clients.

I35 Liquor Depot, Alvarado, Texas May 2015 – June 2016

Manager – Employee and Customer Relations

Responsible for opening and closing business.

Interview, terminate and train employees.

Enter all supplier invoices into system for corporate office.

Track inventory for reordering on a weekly basis.

Provide outstanding customer service to all customers.

Provide daily reporting via email to corporate office.

Manage reports needed as requested.

Corporate Business Solutions, Inc. Arlington, Texas Jan 2013 – Oct 2014

Customer Service Representative and Account Manager

Manage client work from start to finish including acquiring new business.

Worked with printers on client’s behalf when applicable.

Responsible for all project billing to all clients.

Inventory management and monthly customer reporting.

Verify International postage invoices are correct per client.

CSR for VP of Sales and Marketing projects.

Business Inc. Fort Worth, Texas Jan 2012 – Dec 2012

Customer Service Representative

Managed large telecommunication print and letter-shop process from start to finish.

Inventory and postage account balancing per project for clients.

Responsible for all project billing to all clients.

Make sure that piece development is within postal rules to get maximum postal discounts.

Various reporting upon request by clients.

Javelin Direct, Inc. Irving, Texas Jan 2004 – Jan 2012

Senior Account Executive

Responsible for interviewing and training new employees in the DM Production area.

Check jobs for quality assurance regarding print and data integrity.

Selected to sit on the company’s internal Business Process Council.

Manage large client’s CAPS account reporting for our Business Management department.

Responsible for leading the client security training internally every 6 months.

Verify letter-shop invoicing for accuracy/discrepancies make necessary adjustments

DM Production Account Executive

On-Site coordination of client projects and day-to-day direct mail production and quality assurance for account service and the client.

Responsible for inspecting new client inventory delivered to the fulfillment center.

Review invoicing ensuring that projects are billed properly to the appropriate rate card.

Oversee the inventory recycle process for existing clients.

New World Health, Grand Prairie, Texas Jan 2002 – Jan 2004

Customer Service Representative/Office Assistant

Provide customer service to new, perspective and existing customers on a daily basis.

Create and maintain various reports such as profit and response, daily reporting, monthly commissions, etc. for internal as well as external use.

Work with the post office and the print vendors when new mail pieces are to be generated (ex: CRM envelopes).

Rapp-Collins Worldwide, Irving, Texas July 1997 – Jan 2002

Account Executive

Responsible for daily/weekly mailings for a major telecommunications company.

Interact with various client contacts on a daily basis.

Act as the liaison between the client and all internal departments.

Work closely with internal creative, production, IT and lettershop departments as well as external creative and print vendors.

Create and maintain various reports requested by the client on a weekly basis. Prepare internal reporting for billing purposes and create lettershop schedules for mail drop purposes.

Monitor receipt of data from client on a daily.

Rapp-Collins Worldwide, Irving, Texas Jan 1990 – July 1997

Billing Coordinator then promoted to Supervisor

Responsible for client invoicing from creating the projects in the accounting system to mailing the invoices to the clients.

Interaction with various departments for information needed for billing purposes.

Extensive reporting and analysis of projects for internal purposes as well as client requests.

Responsibilities include interviewing, hiring, training and supervising employees.

Maintain and update accounting system as needed.

Complete billing process of client invoicing.

Tracking of active and inactive projects for specific clients.

Rapp-Collins Worldwide, Irving, Texas Dec 1987 – Jan 1990

Account Receivable Billing Clerk

Responsible for gathering cost and documentation by project to complete billing cycle.

Create and maintain reports including tax reports, pre-bill invoices, commission reports.

Produced postage invoices and postage checks sent to vendors and clients.

Special projects and reporting done upon request from the company controller.

Rapp-Collins Worldwide, Irving, Texas Sept 1987 – Dec 1987

Receptionist

Responsible for switchboard and greeting clients and vendors.

Sorted and distributed mail company wide.

Education

Northeast High School (1979 – 1983)

Oakland Park, Florida

Additional Studies: VOE – 2 Year Criminal Justice Class

References – Available upon request

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