Customer Service Front Desk

Faizal Rayamarakar Kabeer

HOUSEKEEPING SUPERVISOR

Profile Details

Reliable and experienced Housekeeping supervisor with experience maintaining the Flat no - 104, 2nd floor,

cleanliness and organization of residences and offices. Skilled at team management Meghamala Residency, GM

and performing basic cleaning duties, deep sanitation, organizing spaces, and Playa,

tending to general housekeeping tasks in a time efficient manner. Committed to Bengaluru, 560075

providing clients with superior service and satisfaction. India

+91-814**-***** / +91 86603

Employment History

70453

***********@*****.***

Housekeeping Supervisor, The Park Hotel, Bengaluru.

N AT I O N A L I T Y

J U LY 2 0 2 0 — 2 0 2 2

Indian

• Managing team members, maintaining rosters and assigning duty to the

D AT E / P L A C E O F B I R T H

individuals.

• Served as a direct assistant to Manager, supporting all aspects of production 19/03/1993

and office management. Bengaluru.

• Redirected calls as needed and worked with my Manager to address any

outstanding issues or concerns.

• Documented all concerns and incidents and reported them to a Manager on Skills

timely manner. Customer Service

• Managing stocks and equipment's.

Adaptability

Hotel Assistant, P&O Cruises, United Kingdom, Southampton

MARCH 2020 — JUNE 2020 Communication Skills

• F&B Department, Housekeeping and Stores.

Fast Learner

Receptionist, Lemon Tree Hotels, Bengaluru

Ability to Multitask

JUNE 2019 — FEBRUARY 2020

• Answered phone calls, greeted clients, and handled all front desk Leadership and Teamwork

responsibilities.

• Brought forth a strong ability for multitasking and prioritizing tasks. Ability to Work Under Pressure

• Acted as a strong and influential team member. • Brought forth phone

etiquette and a patient attitude. Effective Time Management

• Aimed for the highest level of customer service possible.

• Maintained accurate client records and provided office employees with Critical thinking and problem

solving

assistance.

• Recorded notes from office meetings and distributed agendas to employees.

Safety Rules and Regulations

• Complete basic cashier.

Receptionist, The Park Hotel, Bengaluru

M AY 2 0 1 8 — M AY 2 0 1 9 Languages

• Answered phone calls, greeted clients, and handled all front desk English

responsibilities.

• Brought forth a strong ability for multitasking and prioritizing tasks. Hindi

• Aimed for the highest level of customer service possible.

• Greeted clients and provided them with information and superior service. Malayalam

• Maintained accurate client records and provided office employees with

Urdu

assistance.

• Complete basic cashier.

Tamil

• Recorded notes from office meetings and distributed agendas to employees.

Advisor, Expedia – Global, Bengaluru

M AY 2 0 1 5 — J A N U A R Y 2 0 1 8 Kannada

• Managed online and phone reservations.

• Responded to guest requests for special arrangements or services, such as

transportation arrangements and reservations. Hobbies

• Making changes or cancellation on the itinerary.

Listening to Music, Exercise and

• Payment Collection.

Meditation.

Marine Qualifications and Visa:

• C1/D Visa

• CDC

• STCW

• Crowd Management

• Food Safety At Sea

Education

Diploma in Aviation, Hospitality, Travel and Customer Service, Frankfinn

Institute Of Airhostess, Bengaluru.

J U LY 2 0 1 6 — J U LY 2 0 1 7

Bcom, Bachelor of Commerce, Government First Grade Collage, Kolar.

J U N E 2 0 1 2 — J U LY 2 0 1 4

Pre-University Course (Commerce), Al – Ameen Pre University Collage,

Bengaluru.

J U N E 2 0 0 9 — J U LY 2 0 1 1

High School Certificate, Kairalee Nilayam High School, Bengaluru.

J U N E 2 0 0 8 — J U LY 2 0 0 9

Career Gap:

• Oct 2021 – Jan 2022: Went to perform Umra (Holy Place) – Saudi Arabia.

• Jan 2018 – Mar 2019: Unemployed due to father’s health issues.

References

References available upon request

Special Skills:

• Excellent interpersonal skills and politeness to handle the complaints of the

customers tactfully, Excellent communication skills with the knowledge of

professional work ethics, Basic computer knowledge.

Interest:

• In my free time I like to keep myself active by playing Soccer (Football) and I

love going for long bike rides to explore new places.

Contact this candidate