Summary: Skilled support assistant with exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.

Skills & Abilities

Microsoft Office Suites (Word/Excel/PowerPoint), scheduling and coordinating, medical office administrative experience.

Previous Work Related History

Children’s Hospital Detroit, MI

Pre-Op Coordinator / O.R. Scheduler

-Completed pre-operative phone calls to verify patient surgery date, time, expected arrival time, procedures, collected patient history information and other medical information.

-Scheduled, cancelled, re-scheduled patient’s appointments and/or consultations.

-Monitored electronic wait lists and prepared rooms for clinical visitations.

-Established and maintained medical outpatient and inpatient charts as well as administrative records.

-Monitored both inpatient and outpatient appointments for areas of responsibility.

-Provided emotional support and comfort for patients/family members, informed family of patient status and provided patient and family education.

-Coordinated information and actions related to patient care and services.

-Ensured encounter forms are completed to obtain appropriate workload credit.

-Verified and updated demographics and insurance information.

-Scheduled operating times for surgeons in the Surgery Department months in advanced.

-Process and ordered needed medical equipment in a timely manner

-Utilized knowledge of policies and procedures for the Operating Room, Sterile Processing Department (SPD) and professional Nursing service.

Union Rescue Mission Los Angeles, CA

Program Assistant/Mail Room Clerk 11/2014 – 05/2019

-Maintained records and files to ensure accurate and current information is readily available

-Performed a wide variety of general administrative support including photocopying, scanning, faxing and assisting with administrative projects.

-Scheduled, cancelled, re-scheduled appointments and/or consults.

-Served as receptionist receiving and assisting staff and customers

Private Home Los Angeles CA,

Caregiver 08/2020 – 12/2020

-Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.

-Maintained a clean, safe, and orderly environment for the residents; performs general housekeeping

-Provided mobility assistance and transported client to appointments.

Meals on Wheels Long Beach, CA

Kitchen Aide 07/2021 – 09/2021

-Packaged cold and/or frozen meals in coolers consisting of regular and special diet meals organized with labels in an efficient and timely manner

-Maintained proper food handling safety by keeping food at proper temperatures.

-Packed milk and juices per packing guide.

-Daily cleaning/sanitizing of all coolers and work area.

Veteran’s Hospital Long Beach, CA

Housekeeper 09/2021 – Present

-Clean wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas.

-Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

-Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

-Sort clothing and other articles, load washing machines, and iron and fold dried items.

-Empty wastebaskets, and transport to disposal areas.

-Carry linens, towels, toilet items and cleaning supplies using wheeled carts.

-Prepare rooms for clinical visits

Education

Finney High School

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