QUANISHA ROBINSON

adukut@r.postjobfree.com

901-***-****

Summary

Dedicated and goal-oriented customer service representative with significant knowledge and experience with problem solving.

Work Experience

Customer service representative II- Spectra laboratories (Fresenius Medical Care)

(11/2021- Present)- Southaven,MS

Make outbound calls to dialysis clinics regarding patient’s lab results using “PLAC” software application.

Take incoming calls from various dialysis clinics regarding patient data, supplies, courier services, patient’s lab draws, test results, test information, and specimen updates.

Research and close out service now tickets pertaining to date ticket was created and resolution.

Communicate with nurses and clinical managers at dialysis clinics regarding staff/patients COVID results navigating through software applications.

Navigate through problem log software regarding patient samples and communicate with dialysis clinic to confirm patient’s orders and lab draws.

Perform password resets for various internal and external clients through Korus software.

Front desk representative - Hilton Garden Inn

(07/2021-11/2021)- Memphis, TN

Greet every guest upon arrival and departure, provide great customer service regarding guest reservation.

Communicate with departments throughout hotel to provide great service to guest.

Answer billing questions regarding future and past hotel reservations.

Communicate with sales department via email regarding room blocks and service recovery pertaining to guest.

Customer service representative -Front Door (American Home Shield)

(3/2020- 12/2020), Memphis, TN

Work diligently with customers’ accounts pertaining to billing, address changes, contract verbiage.

Create and research work orders for customers. Provide status updates and assistance. Taking necessary steps and actions to handle problems regarding service technicians.

Communicate with other departments to solve core issues to assist customers with service request provided by company technicians.

Use problem solving and critical thinking skills to provide appropriate solutions and answers for customers.

Document customers’ accounts regarding calls and the service provided by agent.

Communicate directly with service technicians regarding customers complaints.

Inventory control clerk- DHL Supply Chain

(09/2017-02/2020)- Memphis, TN

Plan, allocate, pick, manifest daily waves, and Nike orders.

Work diligently with aged work orders as well as closing out large work task throughout warehouse.

Identity and eliminate overages, shortages and damages which cause a delay with Nike orders.

Count and sort Nike apparel in the desired location throughout the warehouse.

Customer service representative- Terminix

(01/2017-05/2017)- Nashville, TN

Initiates outbound customer service calls for various operations.

Handles customer calls/correspondence for service, scheduling, and billing inquires.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Assist customers with answering questions about service calls provided by technicians.

Review customers accounts regarding current and future services.

Education

High school Diploma (08/2009-05/2013)- Craigmont High School- Memphis, TN

Bachelor's Degree in Science (08/2013 - 05/2017)-Tennessee State University- Nashville, TN

Skills

Microsoft word Symfonie

Problem solving Korus

Medical terminology Service Now application PLAC software

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