S

Amy

Sermersheim

864-***-****

AmyKey****@gmail.c

om

Greenwood, SC 29649

SUMMARY

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

SKILLS

POS systems

Cash register operation

Payment processing

Cash drawer balancing

Merchandise restocking

Customer assistance

Cash management

Credit and cash transactions

Excellent customer service

Care experience in several assisted

living facilities cleaning and help with

general care if patients

Calm and level-headed under duress

Helping with medication

Patient relations

General housekeeping ability

Preparing meals

Grooming and bathing assistance

People skills

Basic math

Age verification

Stocking shelves

Maintaining clean premises

Selling gasoline

Change giving

ID verification

Loss prevention

Effective customer upselling

Coin counting

Training and mentoring

Issue resolution

Liquor regulations and compliance

Bank deposits

Product recommendations

Scanner operations

Returns and exchanges

EXPERIENCE

Cashier

Clinton, SC

Bilo Grocery/ Aug 2017 to Jan 2018

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice.

Processed sales transactions to prevent long customer wait times. Worked closely with front-end staff to assist customers. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Wrapped items and bagged purchases properly to prevent merchandise breakage. Helped with purchases, locating items and signing up for rewards programs. Met high productivity standards in processing payments for customers. Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

Learned roles of other departments to provide coverage and keep store operational. Scanned customer purchases and supported transactions to streamline sales process. Inspected items for damage and obtained replacements for customers. Verified customer identification for alcohol or tobacco purchases. Answered customer quests, provided store information and escorted to desired store areas.

Received payments for products and issued receipts. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Assisted customers with account updates, new service additions and promotional offers.

Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Cashier

Flat Rock, NC

Zaxbys/ Apr 2016 to Nov 2017

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Operated cash register, collected payments and provided accurate change. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Wrapped items and bagged purchases properly to prevent merchandise breakage. Helped with purchases, locating items and signing up for rewards programs. Learned roles of other departments to provide coverage and keep store operational. Scanned customer purchases and supported transactions to streamline sales process. Inspected items for damage and obtained replacements for customers. Verified customer identification for alcohol or tobacco purchases. Answered customer quests, provided store information and escorted to desired store areas.

Received payments for products and issued receipts. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Resolved customer complaints and escalated worsening concerns for remediation. Assisted customers with account updates, new service additions and promotional offers.

Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Increased sales by suggesting specific complementary items to customers. Fatz

Lexington, SC

Fatz Cafe/ Nov 2015 to Jan 2016

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Promoted desserts, appetizers and specialty drinks to optimize sales. Operated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Collaborated with host, bus person and cook to serve up food and beverage options. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Prepared salads, appetizers and garnishes to assist kitchen staff. Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Maintained accuracy while handling payments, giving change and printing receipts to customers.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Implemented sanitary food handling, holding and service protocols. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Completed opening and closing checklists to facilitate smooth restaurant operations. Documented food orders and ran items to guest tables in dining room. Completed final preparations of dishes and quickly delivered items to customers. Relayed orders and special requests to cooks.

Calculated charges, issued table checks and collected payments from customers. Handled special customer requests for separate checks and menu substitutions. Performed maintenance inspections, tune-ups, oil changes and other key services. Provided timely checks on guest needs and brought requests. Calculated accurate bill amounts and processed cash and credit card payments. Restocked tables, wait staff areas and order staging areas. Minimized customer wait times by taking and filling large volume of orders each day. Discussed dining menu information to aid in decision process for senior residents. Cross-trained as host and helped with tasks such as greeting diners and escorting guests.

Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.

Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.

Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.

Assisted kitchen staff with food counts by determining number of items required for complete service.

Server

Hendersonville, NC

Mona Lisa Ristorante Italiano/ Jan 2013 to Dec 2014 Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Promoted desserts, appetizers and specialty drinks to optimize sales. Collaborated with host, bus person and cook to serve up food and beverage options. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Prepared salads, appetizers and garnishes to assist kitchen staff. Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts to customers.

Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Implemented sanitary food handling, holding and service protocols. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to facilitate smooth restaurant operations. Documented food orders and ran items to guest tables in dining room. Reset tables between guests, refilled condiments and wiped down surfaces. Completed final preparations of dishes and quickly delivered items to customers. Relayed orders and special requests to cooks.

Calculated charges, issued table checks and collected payments from customers. Handled special customer requests for separate checks and menu substitutions. Food Preparation Worker

Hendersonville, NC

Zaxbys/ Dec 2013 to Nov 2014

Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products. Cleaned utensils, dishes and glasses for customer use. Re-stocked, organized and arranged service and food stations. Packaged and stored food products appropriately for proper handling and preservation. Stored perishable food items in freezer or refrigerator to protect from spoilage. Cross-trained in other kitchen positions to support team and meet customer needs. Followed recipes and customer requests to prepare high-quality, delicious meals. Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.

Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.

Demonstrated understanding of menu items and explained to guests accurately. Prepared quality products while maintaining proper food safety practices and presentation within service goal times.

Worked in fast-paced, ever-changing environment.

Maintained harmonious working environment that maximized morale, productivity and efficiency.

Employed knowledge of cutlery and culinary tools to prepare foods. Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications. Brian's Center Health and Rehabilitation

Brevard, NC

Brian's center nursing home/

Completed daily client rounds and tracked client movements. Developed and deepened relationships with fellow staff members to enhance team collaboration.

Followed standard admissions procedures and documentation requirements for client intakes.

Assisted with execution of client activities, support groups and field trips. Maintained client and employee areas in good working order and with adequate supplies.

Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.

EDUCATION AND TRAINING

Associate of Arts: Audio Engineering

Recording Workshop

Chillicothe, OH

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