LUZ EATON

Cell ***- ***- ****

Smith Station, AL 36877

adukuq@r.postjobfree.com

I enjoy working and I have experience in the area of human resources. I have worked in the Casino business and with Bank credit cards, achieved a top 20 position in my formal assessment, focused on responsibility to the job, provide suggestions and improved personal and company performance as a challenge.

SKILLS

Bilingual: Spanish and English.

Ability to navigate a computerized data entry system, as TS1, TS2, TCI and GUI, Lexis Nexis, Innovis.

Microsoft office, computer navigation skills.

Good communications skills and negotiation.

Demonstrate patience in all customer contact situation, including maintaining a pleasant and professional tone and manner.

Dependable with proficient attention to details, Coordinating and Multitasking.

Punctuality and professionalism when working as a team or as an individual.

Proactive, perseverant and with great dynamism, offer suggestion.

Ability to handle stressful situations and resolve problems promptly.

Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

EXPERIENCE

TSYS – Global Payment

October 2014 - September 2022

Bilingual Fraud Analyst – TSYS a Global Payment Company

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

Bilingual Costumer Service – TSYS – Columbus, GA

Responses to customer inquiries via telephone and email, to provide resolution to problems in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments.

AWARD Awarded to Provide Remarkable Customer Services

September 2007 - November 2013

Waitress - Mount Airy Casino & Resort, Mount Pocono, PA

Cultivated strong business relationship with customers and an ability to work under pressure without becoming stressed, treating guests politely, while still maintaining corporate standards. Able to handle stressful situations, while managing expectations and resolving problems.

June 1991 –January 2003

HH.RR Administrative Assistant - University SMP, Faculty of Engineering and Architecture, Lima Peru

Control Personnel Records and Attendance, accounts receivable expeditor and administrative duties, expedited credits and collections, processed graduates payments information, perform administrative duties for the Graduates and Titles Department, Create student exam templates, Control professional practices, Review employment requests for professional practices, Facilitate student employment opportunities, develop and evaluation for student worker performance.

EDUCATION

January 2018 to May 2018

English Institute– Columbus State University, GA

August 2007 to 2009

ESL Classes – North Hampton Community College, PA

April 2000,

Junior Chamber International (JCI):Curitiba, Brazil

Excel Instructor: Competence, Emotional Intelligence and How to manage it Stress: Learn it, manage it, and Get to know it, Japanese Mentality.

December 1999

Certificate in Human Resources - University Mayor de San Marcos: Lima, Peru

September 1991

Bachelor in Industrial Relations. - University San Martin de Porres, Lima Peru

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