Customer Service

Specialist-Remote

adukui@r.postjobfree.com

858-***-**** Hope

Castanon

Profile

Cardiac Technician/Telemetry Tech and Customer Service Specialist with 20+ years experience. Extremely attentive to detail. Excellent communication skills. Experience in ICU, Acute Cardiac, Stroke, Post Cardiac Surgery monitoring. Advanced EKG training for 12 Lead interpretation. Excellet customer service skills. Ability to manage multiline phone system. Excellent time management skills. Employment History

Cardiac/Telemetry Technician at Sharp

Healthcare, San Diego

07/2012—02/2022

Prepare, maintain, measure and interpret waveform data. Responsible to independently observe and interpret cardiac rhythms and document in patient medical record.

Demonstrate proficient skills to identify patient arryhthmias, abnormalities, or significant cardiac baseline changes. Maintains and monitors heart rhythms using ECG equipment; preventing any unnecessary cardiac occurrences from happening. Work alongside Nurses to inform and notify charge Nurses of any foreseen risk factors in the patients.

Help cardiac patients when time matters.

Maintain open communication with Nurses and MD's with rhythm changes, arryhthmias, life threatening rhythms.

Cardiac/Telemetry Technician at Palomar

Pomerado Health, San Diego

08/1998—04/2012

Prepare, maintain, measure and interpret waveform data. Responsible to independently observe and interpret cardiac rhythms and document in patient medical record.

Demonstrate proficient skills to identify patient arryhthmias, abnormalities, or significant cardiac baseline changes. Maintains and monitors heart rhythms using ECG equipment; preventing any unnecessary cardiac occurrences from happening. Work alongside Nurses to inform and notify charge Nurses of any foreseen risk factors in the patients.

Help cardiac patients when time matters.

Maintain open communication with Nurses and MD's with rhythm changes, arryhthmias, life threatening rhythms.

Billing Specialist at Dr Edmond Chan, San Diego

Skills

Computer Skills 5/5

Leadership and Teamwork 5/5

Fast Learner 5/5

Critical thinking and problem solving 5/5

Ability to Multitask 5/5

Effective Time Management 5/5

Communication Skills 5/5

Adaptability 5/5

Attention to Detail 5/5

References

Varian Muhammad from Sharp Healthcare

adukui@r.postjobfree.com

619-***-****

Sheila Erickson from Sharp Healthcare

adukui@r.postjobfree.com

619-***-****

Jennifer Reeder from Sharp Healthcare

adukui@r.postjobfree.com

619-***-****

10/2009—07/2010

Performs complex clerical and accounting functions for patient billing, including verification of invoice information, maintenance of third party billing records and resolution of problems.

Follows up on submitted claims and patient billing; resubmits claims or correct inaccuracies.

Collect and review referrals and pre-authorizations. Monitor and record late payments.

Follow-up on missed payments and resolve financial discrepancies. CUBS Work Item Agent - SD County EDD - Remote

at Maximus-Corestaff, San Diego

02/2022

Responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues.

Agents will be assigned specific types of issues that typically have a prescribed resolution.

Analyzing claim information to identify discrepancies or missing information.

Call Center & Data Entry

Assessing the information against requirements based on UI Code, Policies, and Procedures.

Education

High School Diploma, Kamehameha School,

Honolulu

08/1987—05/1991

Computer Science, Chaminade University,

Honolulu

08/1991—05/1992

Entered as a Freshman with the intention to study Computer Science. During my first year I discovered this type of study/job was not my passion. I stepped away to begin work in healthcare and two years later had my first child. I continued to take classes towards a new major...Pre Nursing. Pre Nursing, San Diego Miramar College, San

Diego

01/1994—12/1994

Began classes for Pre Nursing while having my first child. After this year I relocated as a single parent in order to gain some assistance from my parents. For this moment, nursing was put on a hold. Pre Nursing, Palomar College, San Diego

08/2002—08/2003

Continued with classes towards nursing. Almost finished with pre-requisite classes when my mother became ill and passed away. I then became married and had another child. Once again I had to put my nursing path on hold. I did not leave healthcare. I continued to work in healthcare. When I became a cardiac/telemetry tech I became educated and took courses in Pharmacology and Medical/Surgical Nursing to tie it all together with Telemetry. I continue to work in Telemetry and assist with precepting new Telemetry Techs.

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