Mzwandile Ephraim Damba

CUSTOMER SERVICE EXCELLENCE SALES ADMINISTRATION

STOCK PLANNING AND LOGISTICS

A creative and highly intelligent professional offers diverse experience spanning sales, administration, customer service, business stock planning, logistics, and medical administration. Reputed for overseeing complex administrative and office functions, including processing and updating data, preparing accurate reports and providing outstanding organisational skills to perform optimally in any busy environment. Proven success in ensuring effective inventory management and availability of products to fulfil forecasted demand. Leverage extensive knowledge of customer service processes and procedures and the ability to resolve customer complaints effectively while meeting strict deadlines.

Notable career highlights:

•Promoted from logistics to customer service within 6 months.

•Appointed as Acting Stock Planner and Acting Supervisor with positive feedback on service delivery during the duration of the acting positions.

PROFESSIONAL WORK EXPERIENCE

Bard Medical (currently known as Becton Dickerson), South Africa: November 2017 to July 2022

Customer Service Representative

•Manage and resolve customer queries.

•Respond to customer queries within set service level agreements (SLAs).

•Work closely with Sales Representatives to ensure exceptional customer service delivery.

•Process orders and returns.

•Manage all customer service administration activities.

•Daily tracking of all quotations received and submitted.

•Interact with couriers and assist supply chain activities as required.

•Report on customer care performance to management.

•Provide pricing and delivery information.

•Organise workflow and activities to meet customer timeframes and warehouse cut-off times.

•Direct requests and unresolved issues to the designated resources.

•Interact directly with internal and external customers.

•Release back orders and follow stock receipts.

•Research and resolve customer complaints and errors for possible corrective action.

Acting Planner Business Analyst May to June 2019

•Ensured the effective inventory management and availability of products to fulfil forecasted demand.

•Developed forecast models based on trend and demand patterns for South Africa.

•Followed up and reported on ordered stock ETA.

•Issued stock ETAs to Product Managers.

Acting Customer Service Supervisor: March 2020 – July 2020

•Resolved and escalated queries from internal and external customers.

CONTACT DETAILS

Johannesburg, South Africa

+27 (0-61-985-****

aduku8@r.postjobfree.com

https://www.linkedin.com/in/mzwandile-damba-10a7ba2

KEY SKILLS

•Customer Service Excellence

•Sales

•Administrative Management

•Logistics

•Team Supervision and Support

•Query Resolution

•Report Writing

•Product and Service Expertise

•Inventory Management

•Production/Demand Planning

•Forecasting

•Employee Supervision

•Production Scheduling

•Workflow Management

PERSONAL ATTRIBUTES

•Analytical and Critical Thinking

•Decision-making

•Team Player

•Interpersonal Communication

•Organisational Skills

•Analytical Problem-solving

•Leadership

EDUCATION

Supply Chain and Logistics Management

Damelin College, South Africa

2020

Human Resources Management

2016

Ekurhuleni West College, South Africa

National Certificate Vocational - NQF Level 2-4

2010

Ekurhuleni West TVET College, South Africa

Call Centre Certificate

2010

Corner Stone HR College, South Africa

COMPUTER AND SYSTEM KNOWLEDGE

•Microsoft Office: Word, Excel and PowerPoint

•Reconciled credit reports and updated productivity reports.

•Managed team projects and activities.

•Monitored and reported on team performance.

•Facilitated training and development.

•Educated customers regarding the company’s products and service offerings.

UNISA Florida Campus, South Africa August 2015 to January 2016

Administrator

•Received, captured and registered exams and assignments marks.

•Effectively resolved all student related queries.

•Performed pre-examinations.

•Enforced security processes and procedures in the examination department.

•Performed a post examination function.

•Organised and changes exam venues as required.

Regent Insurance, South Africa June 2013 to August 2015

Financial Advisor

•Consulted with and advised clients on the appropriate financial products aligned with individual requirements.

•Maintained and managed client records.

•Achieved monthly set sales targets.

PREVIOUS WORK EXPERIENCE

Nedbank Ltd., South Africa March 2011 to April 2013

Administrator

Mass-Mart Game Stores, South Africa September 2010 to March 2011

Assistant Admin Clerk

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