Civil Engineer Customer Support
Resume:
Waed Jehad
Phone: (+***) 079*******
Email: ***********@*****.***
PERSONAL
INFORMATION:
Date of Birth 12 / 7 / 1994
Nationality Jordanian
Social Status Single
WORK
EXPERIENCE:
Customer support advisor at Webhelp-Jordan
Responsibilities :
Handling technical-support and support related questions for customers .
Troubleshooting technical issues.
Following up with clients to ensure the problem is resolved.
Providing support in the form of procedural
documentation.
09/2017 - 02/2021
● Civil Engineer experience for hospitals constructions project with Al-Dar Alarabia-consultant Engineer. Tafila, Jordan Responsibilities:
Ensuring Materials Quality
Managing Parts of Construction
Overseeing Building Work
Undertaking Surveys
Preparing Site Report
Ensuring project Agreed Specifications and Budgets
Checking Technical Designs and Drawings
to Ensure That They are Followed Correctly
EDUCATION
2016 - 2018
Master Degree of Water and Environmental (Civil
Engineering),
Mutah University AL karak, Jordan GPA : Very Good 2012 - 2016
Bachelor of Civil Engineering,
TAFILA TECHNICAL UNIVERSITY Tafila, Jordan GPA : Excellent PERSONAL
SKILLS:
● IOS troubleshooting skills
● Troubleshooting skills
● Very good communications skills
● Strong knowledge in networks
● Self-development and Quick learning skills
● Effective listening skills, Problem solving skills, and Teamwork skills
● Effective team leader
● Ability to prioritize multiple tasks
● Functions well under a competitive stressful
environment
● Excellent typing skills
● Excellent dealing with Microsoft Word, Windows XP and Internet Explorer.
COURSES: FIDIC (30 hours)
● 3D Max (20 hours)
● Quantity Surveying (20 hours)
● Revit Structure Aotudesk (40 hours)
● Civil 3D (30 hours)
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