Clerk Assistant Operations Specialist

Mechanicville, NY ********@*****.*** 518-***-****

Saba Khater

Education

Associate of Applied Science Degree Hudson Valley Community College Troy, NY

Regents Degree Shenendehowa High School Clifton Park, NY

Employment History

County Clerk Assistant Rensselaer County Clerk 2016-2022 Rensselaer, NY

Record real property documents such as deeds, mortgages, discharge of mortgages, assignment of mortgages, liens, etc.

Record civil documents such as divorces, foreclosures, medical malpractice, mental hygiene, criminal, etc.

Process criminal background checks and certificates of dispositions

Operations Assistant Smile Lodge Pediatric Dentistry 2015- 2016

Clifton Park, NY

Registered new patients/verified and updated existing patients per office protocol

Scheduled and confirmed patient appointments

Answered and managed incoming calls

Arranged patient charts for upcoming appointments

Collected payments from patients at times of treatment

Arranged supporting documents for insurance claims

Teller Operations Specialist Bank of America 2008-2011 Rensselaer, NY

Created workforce stability by refining an engaged, spirited and well-trained team

Trained tellers on key accountabilities and tasks as we as to process transactions accurately, efficiently, and in accordance with company policies and procedures

Coordinated daily and weekly agendas, conducted branch meetings, and managed daily/weekly/monthly schedules according to our Click2Staff and budget program

Established and retained relationships with our clients and future clients to achieve sales goals and provided quality service

Responded to and resolved complex service issues and referred to appropriate associate with more in-depth expertise when needed

Understood and practiced appropriate marketing techniques as well as deposit and loan trends

Teller Bank of America 2007-2008 Albany, NY

Processed transactions accurately and efficiently to build client relations, in accordance with company policy and procedures

Identified clients needs and referred the appropriate products and services

Maintained and balanced a cash drawer daily

Highlights

Office Manager

Excellent communication skills; can speak three languages fluently, English, Dari, and Farsi

Meticulous attention to detail and highly organized

Experience working with Microsoft Office

80 wpm typing speed and 9000 keystrokes per minute

Quick learner of new software applications

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