Office Coordinator
Resume:
E A R L Y N E W I N D H A M
Plano, Texas 75075
aduktp@r.postjobfree.com
Professional Objective:
Obtain a position in which I can utilize my administrative and supervisory skills gained through years of experience in customer service support, accounts payable/receivables, training.
Skills Summary:
Ability to communicate verbally and in writing effectively:
Handle challenging situations with diplomacy, tact, and confidence.
Ability to interact and develop relationships with internal staff as well as external customers on all levels.
Strong skills set with MS Office Suite and other Business Software Systems.
Ability to work on complex projects as well as managing and meeting project deadlines.
Ability to also manage and motivate others to meet high standards to meet Company Business Objectives.
Knowledge of basic personnel policies and procedures and can apply them when and where appropriate.
Self-starter, Team player and a Fast learner.
Professional Experience
FRESENIUS MEDICAL CARE, Plano, Texas
Office Coordinator - 2018 to August 2022
Responsibilities Include:
New Hire Orientation which includes individualized employee packets i.e., Fresenius ID badge, Information Sheets and parking forms and placards.
Regular updates of Employee Phone Directory.
Activate and deactivate ID badges, new hires, lost ID Badges, terminated employees, and vendors.
Coordinate and perform administrative support for all departments and staff.
Maintaining, restocking, and ordering, Staples office supplies, Canteen Coffee supplies for 10 Coffee Bars.
Daily sort and distribution of incoming, mail, packages, (FedEx, UPS, and US Mail).
Daily, postage meter all outgoing mail then prepare for US mail pick-up.
Welcome perspective Interviewees and notify interviewers upon arrival.
Approve and schedule all conference and training rooms’ request.
Organize Monthly Virtual Teams Call Meeting with Plano’s VP, Director’s, IT and Office Team.
Troubleshooting office/building related issues as they arise (blown circuit breakers, lighting issues, doors, locks, plumbing, HVAC) etc.
Assist with Facilities Management when entering departments and staff related issues.
Coordinate and put in place all Corporate COVID-19 Signage and enforced Protocols for Plano’s Staff Preparedness.
Coordinate hospitality food setup with office team and cleanup.
Liaise with Housekeeping and staff as needed.
Monitoring and perform minor Printer and/or Copier Maintenance related issues.
Maintain the flexibility to re-prioritize position responsibilities as company goals may change.
NORTHWESTERN MEDICAL FOUNDATION, Chicago, Illinois
Financial Assessor, Patient Accounting - Revenue Cycle Department 2013 - 2016
Resolved outstanding accounts receivables with third party payer’s accounts.
Met productivity and quality standards in timely resolution of all claim edits, resolve patient account inquiries.
Outbound compliant claim submission, clinical documentation requirements any other communication required.
Managed Care, Commercial, Medicare, Medicaid, Replacement plans, Workers Compensations, Corporate Accounts, Research, and Specialty AR Accounts.
Processed Denials and Appeals follow-up including root cause analysis to reduce/prevent future denials.
Attended training and seminars as assigned and approved.
Managed all administrative functions including budget development and management, human resources records and payroll management, facilities oversight, technology oversight, and other issues as needed.
Provided an extremely high level of service to stakeholders, calling on tact, confidentiality, precision, and attention to detail.
Assisted in developing policies, procedures, and practices to ensure the continued efficient functioning of these highly visible and fast-paced offices.
Provided administrative consultation and support for new projects and initiatives.
Supervised administrative assistants with general responsibilities to assure efficient general administrative support for the office. This requires working collaboratively with various administrative staff to ascertain needs and organize work functions to meet those needs.
Provided leadership and mentoring to other administrative staff.
Supervised the office receptionist, organize, and oversee coverage and efficient management of the reception area.
Maintained personnel files of the senior management team with the utmost care and confidentiality.
UNIVERSITY OF CHICAGO, Chicago, Illinois
Administrative Assistant - Department of Astronomy and Astrophysics / Flash Center for Computational Science 2002 – 2013
•Provided clerical assistance to professors and academic staff daily.
•Managed and supervised tasks for other clerical support staff.
•Coordinated travel arrangements and correspondence.
•Planned and coordinated travel for guest lecturers and academic support staff as needed.
•Prepared travel vouchers and reimbursements for staff and guest travelers.
•Coordinated site review and workshop logistics including, housing, locations, catering, and transportation.
•Purchased office supplies and equipment. Assured supplies were distributed based on need.
•Assisted in developing the department calendar.
•Maintained schedules, calendar updates, logistics for meetings and colloquia.
•Answered telephones and monitored all incoming communications. Responded to all requests for information.
•Coordinated and facilitated all daily mail pickup and distribution.
UNITEDHEALTHCARE, Chicago, Illinois
Lead Personal Service Specialist - Medicare Complete 1995 – 2002
Assisted management with monitoring service representatives’ calls.
Intercepted and responded to irate customer service calls.
Reviewed and input enrollment applications. Communicated with individual when application was not complete. Maintained contact with individual to follow up and assure application was completed.
Collaborated with other departments to resolve complex claim issues. Escalated claim issue as appropriate.
Processed medical site changes, terminations, and related transactions affecting member enrollment health benefits.
Interviewed and trained new Medicare employees.
Assisted supervisor in managing 30 staff employees daily. Served as interim Manager when supervisor was absent or upon request.
Respond to in person, written and online inquiries regarding benefits, care coordination and billing.
Served as payroll and vacation timekeeper.
Education
June 1985 - Bachelor of Science in Business Administration, Lincoln University, Jefferson City, Missouri
August 2016 - Continuing Education, (in-service courses and workshops) Lincoln University, Jefferson City, Missouri
Additional Training
Microsoft Office 365 to include Word, Excel, Power Point and Outlook; Concur Travel; GEMS, Buy Site, E-Payment, Vax, EPIC, SharePoint.
References
Karen Vasquez, Manager - Fresenius Medical Care, 214-***-****
Wesley Robertson, Technical Service Manager - PQ Corporation, 815-***-****
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