Elijah Chinnery

Assistant manager

West Palm Beach, FL 33404 adukt0@r.postjobfree.com - 631-***-****

To work in a professionally competent environment that will use my skills and knowledge to provide outstanding customer service

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Area Supervisor

Ross - West Palm Beach, FL - 2016-03 - Present

Ensure compliance to the monthly ISM set up in assigned area.

Responsible for floor moves and signing including promotional signing as needed.

Ensure Cash pick-ups and bank deposits are conducted to company policy.

Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, trash removal, etc.), EAS daily function check, cash office security, armored carrier pick-ups and register area. Also responsible for customer safety including accident prevention, accident reporting and emergency procedures

Responsible for receiving merchandise truck when needed.

Responsible for Front End control when needed. This includes refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.

Responsible for merchandising department to company standards

Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

Other duties as assigned by store manager.

Meeting and exceeding sales goal and other metrics such as shrink for LP as well as coming in under our projected payroll

Sales goal YTD-$16M currently around $4.7M,shrink goal is under 1% we're under that at .88 %, payroll is always under due to call outs and staffing issues

Assistant Store Manager - Operations

Puma - West Palm Beach, FL - 2014-04 - 2016-05

Responsibilities

Meeting metrics such as sales goal, units per transaction, average dollar sale, conversion, and LP audits.

Helped grow the store from a $1.2M store to a $1.9M store as well as increase the expectations of all our KPI's seeing as we were exceeding them. UPT goal went to 2.2 for us and ADS goal became $66

Responsible for making sure all opening and closing procedures are executed to company standard

· provide support to store manager to make sure all operations are up to standard such as P&L, store visit welcome sheets

· Responsible for monthly duties such as ordering supplies, and processing damages

· responsible for making sure the store is merchandised correctly and all visuals are up to date

· Cashier/Fiduciary Responsibilities,such as balancing registers

· Responsible for reaching and exceeding sales goals

· Responsible for participating in weekly district conference calls

· responsible for recruiting/training and working one on one with coaching and developing the team

· responsible for supervising all LP audits and making sure our store stays compliant

· Responsible for making sure the store comes under hours each week by effectively scheduling according to business

· Work directly with store manager to make sure everyday store operations run smoothly and efficiently

Accomplishments

Store was wihout a store manager for over 2 months and i stepped up to do all her work load

Senior Assistant Manager

Charming Charlie - West Palm Beach, FL - 2013-08 - 2014-05

Responsibilities

Responsible for making sure all shipment is processed and properly set on the sales floor · Provide support and motivation to the team to make sure all store goals are met.

· Responsible for weekly duties such as ordering supplies, processing damages, updating marketing, and lighting adjustments

· responsible for making sure the store is merchandised correctly and all visuals are up to date

· Cashier/Fiduciary Responsibilities,such as balancing registers

· Responsible for executing visuals to precision and company standards

· Responsible for meeting weekly loyalty goals

· responsible for training and working one on one with coaching and developing sales/stock team

· responsible for supervising all floor sets and markdowns to ensure absolute accuracy and flawless execution in a timely manner

· Work directly with store manager to make sure everyday stock operations run smoothly and efficiently

Accomplishments

I effectively brought the stores shrink from being way above the goal to right under it in one quarter.

Also efficiently and consistently brought the number of damages down each month

Skills Used

Visual skills, management skills, interpersonal skills, timekeeping skills, communications skills, detail orientated skills, and of course the common sense skills

Assistant Store Manager

Abercrombie & Fitch - Palm Beach Gardens, FL - 2010-06 - 2013-07

Responsible for creating visual aspects of the store and making sure they're done to company protocol.

•Uphold backroom presentation standards.

•Recognize performance issues / violations of company policy and procedure and take appropriate disciplinaryaction.

•Responsible for physical inventory accuracy.

•Responsible for customer service, duties included answering phones, customer queries, problem solving,and providing detailed information on new products.

•Assist in developing weekly work schedules.

•Responsible for assigning store personnel to zones.

•Supervise and is responsible for incoming and outgoing merchandise, Secure Company assets and propertyand maintain loss prevention and operational standards.

•Participate in sales / sock associate performance evaluations.

•Attend and participate in weekly management meetings.

Seasonal Department Manager

Macy's - Fort Myers, FL - 2012-02 - 2012-12

Responsible for hiring/training new talent

•Provided support and motivation to the sales team, ensuring all sales and service objectives of the departmentwere met.

•Responsible for customer service, duties included answering phones, customer queries, problem solving,and providing detailed information on new products.

•Greeting each customer with a smile

•Cashier/Fiduciary Responsibilities, such as balancing registers

•Responsible for meeting my Department sales goal given

•Work directly with store manager to make sure everyday operations run smoothly and efficiently

Intern

Sea Breeze Harbor Apartments8 - Riviera Beach, FL - 2010-01 - 2010-09

Helping out team members with their task, including faxing, filing, input data on rent, and conduct background and/or credit checks

•Answer customer queries on the property and units sold at our establishment.

•Answering calls and helping out existing residence with maintenance or rental problems and/or queries

•Received customers by greeting them cordially and proving information on vacant apartments to rent

•Made sure all related forms were properly completed by the applicants - Assisted them in completing theprocess correctly

Sales Associate

Abercrombie - Palm Beach Gardens, FL - 2009-09 - 2010-01

Floor Model

•Provided support to the sales team, ensuring all sales and service objectives were met.

•Responsible for customer service in the kids department, duties included answering customer queries,problem solving and providing detailed information on new products.

•Greeting each customer with a smile

•Cashier/Fiduciary Responsibilities

Front Desk Personnel/Teacher Assistant

New Beginnings Community Development Center - Riviera Beach, FL - 2007-10 - 2009-07

Responsible for greeting and assisting parents and visitors with questions about establishment.

•Responsible for advertising establishment

•Making phone calls to parents to notify them of up coming promotions, events, or trips we would be taking

•Assist teachers with their lessons

•Responsible for prepping and serving meals to children

•Responsible for entering students' name into the computer to sign them in and out of establishment

•Managed the inventory of food and other supplies of the establishment

•Improving customer service based on client feedback through the development of new policies andprocedures. Successfully handled all public relations issues.

EDUCATION

High School Diploma

Palm Beach Gardens High School

2007 - 2010

SKILLS

Customer Service, Inventory Management, interpersonal skills, organization, Money Management, Coaching and developing, Communications

ADDITIONAL INFORMATION COMPUTER SKILLS:

•Microsoft Word, Excel, Publisher, PowerPoint, Outlook Express.

•Microsoft Windows XP• Microsoft Windows 7 2010-11 OTHER SKILLS:

•Security License holder class (D)

•CPR/AED/First Aid Certified

•Fluent in Dutch(Netherlands)

•Spanish Conversational

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