Norma Durant

aduksj@r.postjobfree.com www.linkedin.com/in/normadurant

Maintain Service agreements and contracts. Communicate with sales representatives and customer contract agreement. Engage in activities and lead constituents. Process subcontractor’s agreement. Provide customer services and resolve disputes. Supervised technicians and scheduling. Submitted Billings and quotes to customers. Manage projects with cost, gross margin, direct cost, and hours. Assist coworkers with any questions or processes needing help. Keep records of checks and send them to the lockbox. Process onboarding, and compliance of technicians. Personnel-related administrative tasks and clerical support. Registered Notary. Expertise:

Verbal & written communication

Organize & Reliable

Accounts Payable/Receivable

Payroll and Compliance

Dispatching

Warranty and Startup process

Engaging & Team Leadership

Supervise Technicians

Finance and Forecasting

Professional Experience

D&B Service Group LLC, Bloomfield, NJ 2020 to 2022

Corporate Administrator

Open jobs and check credit on new customers

Accounts Receivable, billings in Quickbook, and work with the credit department

Reconciling balances or accounts

Monitor turnkey jobs to ensure cost, margin and commission is correct

Submit and bill the contract.

Oversee billing

Assist project managers and sales reps. with, AIAs, subcontractors, business licenses, and other documents

Handling payments and recording monies received

Resolve customer disputes regarding billing.

Process Payroll and submit monthly Union contributions for Locals using VLook Excel spreadsheet

Submit certified payroll when required

Request certificate of insurance, business licenses, W-9, and tax-exempt forms.

Support sales team and dispatcher

Carrier Corporation, Clifton, NJ 2014 to 2019

Lead Coordinator

Ensures subcontracts were established and approved according to company standards before scheduling work schedules or submitting requisitions for approval, allowing subcontractor authorization to access customer site.

Resolving disputes regarding invoicing or services provided by offering customer service.

Payroll for New York and New Jersey technicians and transferred hours to corrected jobs, assuring payroll was correctly submitted for payment of work.

Norma Durant aduksj@r.postjobfree.com Page Two

Processing on-exempt employees and overtime. Follow FLSA (Fair labor standards act)

Certified payroll for government entities and determined accurate payment by entering hours worked, wages, benefits, and hourly rates. Then send information to government entities, for processing of payment upon work/repair completion.

Conduct new hire orientations and exits for technicians. Process compensatory time, straight time, and overtime pay.

Scheduling meetings or appointments

Processing documents and information

Handling payments and recording monies received

Reconciling balances or accounts

Certificate of Insurance and W-9 for customers to successfully set up customer accounts

Ordered technician uniforms each year to keep technicians presentable and safe

Renewed Business Licenses/Municipal Taxes along with HVAC licenses for company bids

Deposit checks to Lockbox. Keep a check log current

Assist project managers with, AIAs, subcontractors, business licenses, and other documents

Fleet Management/Technician Asset Management. Renew and Registration of company vehicles.

Provide human resources and managers in areas of payroll. Assist in conducting interviews, process, and monitoring payroll. New Hire Technician paperwork, I-9 Forms, background check, direct deposit, process verification of employment.

Book and approve customer service agreement contracts for inspections of equipment so that the contract can be fully executed, and work can proceed.

Carrier Corporation, Fairfield, NJ 2011 to 2014

Service Supervisor

Perform customer-quality insurance visits for all jobs. Respond to all customer calls promptly.

Support the sales team in the development of the job scope of work.

Communicated schedules to customers and followed up provided after job completion to close out work, correcting any issues to allow timely billings.

Ensure payroll is processed correctly and in a timely manner. Background checks and I-9 forms are processed.

Monitored and tracked warranty projects based on bulletin issued and stated warranty repair period end date. This will allow the company to receive credit on warranty repairs.

Interview new technicians. Conduct Vehicle/Equipment inspections for assigned technicians. Perform annual reviews for all assigned technicians to assist with employment and raises.

Assist project managers with, AIAs, subcontractors, business licenses, and other documents. Ensure pricing and approvals standards are met to submit customer quotes. Review open order bi-weekly with the Business Manager to maintain the open order within the requirements established by the area manager. Make sure jobs are completed before billing and all cost there.

Norma Durant aduksj@r.postjobfree.com Page Three

Additional Relevant (Or Prior) Experience

Carrier Corporation, Fairfield, NJ 1992 to 2014

Dispatch Coordinator/Office Manager

Education

Associate of Art of Science, Business Administration, University of Phoenix, Phoenix AZ, 2013

Degree pursuing, Bachelor, Business Administration, Southern New Hampshire University, Manchester, NH. 63 credits, GPA of 3.73 continuing.

Training

Occupational Safety and Health Administration, Osha 300, GL Accounting, P&L, Supervisor Curriculum, Purchasing, Salesforce, Equipment Warranty – Service bench, and Financial processing and System Applications and Products in Data Processing (SAP). 19xr, 30 series, 50a

Technical Skills

Quickbooks, AS400 mainframe, Microsoft Office (Outlook, Word, Excel, PowerPoint, Adobe, OneNote), P2P, Sales2Cash (collections), Alchemy (invoices), ASTEA (Dispatching), Salesforce, ServiceMax, SAP, Star-Trac (payroll system), Ariba/IBM & Avetta, Azure(purchase systems), Internet Explorer, Google Chrome, LPC Tracker (Certified Payroll system) and Marsh NetCert (certificate of Insurance system).

References

Linda Miragliotta Supervisor at Carrier Corporation 732-***-****

Michael DeChiaro Area Market Manager at Carrier Corporation 973-***-****

Venitta Wright Service Coordinator at Carrier Corporation 862-***-****

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