Customer Service and Manangement
Resume:
Sierra Wormack
Villa RIca, Ga 30180
aduks4@r.postjobfree.com
EXPERIENCE
Dominon Voting System, Atlanta,Ga — Technician Supervisor
May 2019- Jan 2020
Performing Logic and Accuracy testing on voting equipment
Providing onsite support
Assisting local county officials with any other voting equipment related tasks.
Liaison to county official and secretary of state
Overseen a team of 13 employees in different counties throughout the state of Georgia
JPMorgan Chase, Tampa,Fl— Manager
Jan 2016 - Feb 2019
Apply strong leadership talents and problem solving skills to maintain team efficiency and organize workflow to meet any daily commands.
Set, enforced and optimized internal policies to maintain efficiency and responsive to demands.
Trained new employees in specific job requirements
Hired, trained, and mentored staff to maximize effectiveness
Evaluated employees strengths and assigned task based upon experience and training
Interview and hired strong candidates for team openings
Performed reviews assessing each employee and developed improvement plan
Maximized performance by monitoring daily activities and mentoring team of 21 associates
JPMorgan Chase, Tampa, Fl — Team Leader
Feb 2013 - Jan 2016
Implemented new working processes which delivered continued improvements
Cross trained and provided backup for customer service managers
Established open and professional relationships with team members which helped resolve issues and conflicts quickly
Directed personal training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Coach team members in customer service techniques providing feedback and encouragement towards reaching goals
Held meetings with employees to evaluate performance and make plans for improvement
JPMorgan Chase, Tampa, Fl -Transaction Processing Asscociate
Jan 2012
- Feb 2013
Oversee the accurate and timely production of the Fund's daily and monthly accounting activities and net asset value calculation of the funds for various clients
Review all financial statements prior to production and ensure that timely and accurate sign offs are in place from various constituents of the valuation process
Establish policies, procedures, and guidelines which comply with internal and external controls to continuously strengthen the controls environment
Develop and implement efficient and standardized workflows within his team as well as various points of hand offs
Be an effective leader capable of motivating, developing, supporting, training, and managing the team
Understand training needs / solutions and implement them to maintain team skill sets and mobility
Relationship management with clients (including JPMorgan & Chase Co. partner locations) by means of service delivery and proactive approach toward client requirements
JPMorgan Chase, Tampa, Fl Help Desk Tech Support
Mar 2011 - Jan 2012
Provides effective production support for user desktop issues via remote support toolsets
Responds to issues with field operations support technicians
Ability to identify problems, troubleshoot, and document incidents
Engage incidents in a multi disciplined environment
User service request completion
Incident escalations
Provide excellent customer service
Effective communication skills: written / verbal / listening
Serve as a lead agent that will assist the Service Delivery Manager in leading technical team by leveraging data and metrics; assist with trainings, building partnerships across business and tech partners
EDUCATION
Hillsborough Community College, Tampa, Fl — Pharmacy
2013
Hillsborough High School, Tampa, Fl — General Studies
2011
SKILLS
MS Office Suite
POS System Knowledge
Skilled Problem Solver
Active Listener
Natural Leader
Quick Learner
Verbal/ Communication skills
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