Resource Specialist Customer Service

AMBER ROY

*** *. *** ***** ***** Rd., Lot *, Pensacola, FL 32514 / 251-***-****

PROFESSIONAL SUMMARY

Motivated U.S. Army Veteran with over three years’ experience in human resource seeking to embark on a new career with Galloway Law Firm. Possess strong administrative and customer service skills from a three year military and human resource background in the United States Army. When you combine the unique lessons of managing soldiers in a fast paced, high stress production environment, you will find a quality candidate with excellent conflict resolution and multi-tasking skills.

SKILLS

Team Oriented from a Military Background

Conflict Resolution Skills

Excellent Written and Verbal Communication

Stocking an Supply Management

Skilled in Microsoft Word, Excel, & PowerPoint

Disciplined

Resourcefulness

Respect for Superiors

Business Correspondence

Strong Work Ethic with High Attendance Rate

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE SUPPORT

Handle office interactions with outside visitors. This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner.

Occasionally travel off-site to deliver files and reports to various departments within the organization.

Maintain files with confidentiality in an easily accessible format.

Operate and maintain office machinery, including copiers, fax machines and printer.

Prepare general correspondence.

Enter and receive information from an electronic database, quickly and accurately.

Perform general clerical duties copying, faxing, filing and mailing.

Collect and maintain inventory of office equipment and supplies.

HUMAN RESOURCE

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances,

performance evaluations, classifications, and employee leaves of absence.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Record data for each employee, including such information as addresses, weekly earnings, absences, amount of

sales or production, supervisory reports on performance, and dates of and reasons for terminations.

Gather personnel records from other departments or employees.

Examine employee files to answer inquiries and provide information for personnel actions.

Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

Compile and prepare reports and documents pertaining to personnel activities.

Request information from law enforcement officials, previous employers, and other references to determine

applicants' employment acceptability.

Process and review employment applications to evaluate qualifications or eligibility of applicants.

Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

WORK HISTORY

Straight Talk, Sales Representative, Pensacola, FL 1/2020 – Current

Villaggio Grille, Prep Cook, Orange Beach, FL 9/2019 – 12/2020

Home2Suites, Inspecting Housekeeper, Pensacola, FL 9/2017 – 8/2019

Pic N Save, Cashier, Crestview, FL 10/2015 – 2/2016

United States Army, Human Resource Specialist, Pensacola, FL 9/2007 – 3/2010

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