Regional Sales & Ops Director

MATTHEW GRAHAM

**************@*****.***

San Ramon, CA

909-***-**** www.linkedin.com/in/matttgraham

DIRECTOR OF SALES & OPERATIONS

Dynamic leader who builds high performing, successful, motivated teams. Regarded for creating a winning culture, cultivating and maintaining long-term peer and customer relationships, and scaling sales with operational accountability.

AREAS OF EXPERTISE

Change Management • Communication • Operational Leadership • Team Building

Payroll Labor Control • Customer Service • Coaching & Mentorship • Retail Management

Loss Prevention • Talent Acquisition • Contract Negotiations • Performance Management

WORK EXPERIENCE

Wireless Advocates, Northwest Region April 2021 – December 2022

Regional Sales & Ops Director

Responsible for 12 District Managers managing 138 Costco Kiosk in 8 states.

Profit and Loss responsibility for operating wireless store within a store, a national retailer host environment inside Costco warehouses.

Partnered with vendors Apple, Samsung, Wireless carriers Verizon, T-Mobile, and AT&T to deliver high value products and services.

Implemented an employee development program to drive down employee turnover and raise retention.

Hired and developed a leadership team generating a 10% increase in Gross Profit exceeding market performance expectations.

Developed reporting tools to allow district managers daily views of sales performance for self and employee accountability.

Led Northwest region to #1 region in the second month and maintained #1 ranking remainder 2021.

T-Mobile, San Francisco Area January 2015 – April 2021

Director of Retail Sales & Operations

Responsible for channel management, sales and operations KPIs, channel strategy, customer experience, sell-through, go-to-market strategy, SMB in retail, technology integration, customer loyalty & retention, merchandising.

Led 80 retail locations with a 700-member team that supported company-owned retail distribution in Northern California & Nevada.

Generated 192,000 new subscribers, $9.6M in billed revenue, and $12.4M in annual accessory revenue.

Achieved top three nationally in sales, operational performance, and compliance.

Drove teams to successfully implement the most efficient and appropriate sales strategies, assessing the execution and personnel involved through effective and timely goal setting, delegation, and communication.

Directed a positive impact on sales and operating profits by creating teambuilding strategies, programs, and management systems.

Generated and executed effective marketing campaigns with 2M annual budget.

Analyzed KPIs daily along with Operational reports to ensure successful operations.

oOversee activity for cash, inventory, and sales compliance measures.

Prepared detailed expense budgets to improve store Profit & Loss.

Contributed to compensation planning and roll-out strategies for Corporate Owned Retail.

Interpret, analyze, and present raw datasets into easily consumable action recommendations to Region President.

Identified new real estate, including approving locations to open fourteen new door locations.

Sprint, Orange County August 2005 – December 2014

District Manager

Led sales growth and operational excellence.

Transformed the worst performing district to the top-performing district in the nation.

Oversaw store sales, operations, inventory, training, employee development, recruit and retain employees, employee relations, loss prevention, merchandising, and the point of contact for overall quality of the customer experience.

Chosen to develop and implement a new coaching system.

Created and executed an operational plan, which leads to the district always passing an operational audit.

Mentored and grew high-potential sales leaders, which lead to six store managers promoted to district manager.

Received 5-Star customer satisfaction ratings, led the company in NPS scores.

EDUCATION

Liberty University, Lynchburg, VA

Double Major

Bachelor of Science in Business & Sports Marketing

TECHNOLOGY EXPERTISE

Microsoft Office Suite (Word, Excel, PowerPoint) CRM Budgeting & Financial Reporting Systems

AWARDS, RECOGNITION, AREAS OF PROFECIENCY

#1 Region 2015, 2021 • 7 Time Winner Presidents Club • Most Valuable Player Award 2010 • West Region MVP 2007, 2008 • National Sales Excellence Award 2002 • Channel Management • Product Lifecycle • Sales Cycle • Sales Management • Customer Relationship Management (CRM) • Account Relationships • Public Speaking • Prospecting • Sales Forecasting • Budgeting • Territory Management • Marketing Strategies • Market Management • Analysis • Customer Retention • Cross-Selling • Cross Functional Teamwork • P&L

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