Protection Associate Customer Service

Systematic Assistant Shift Supervisor with over ten years of service in production industry. Proficient in maintaining safe

and clean worksite to create inviting environment for customers. Methodical and efficient worker able to balance

competing priorities to get job done. Excited to offer my talents in quality control to new opportunity in this company.

Proficient in training new staff members to deliver outstanding service. Successful in helping employees quickly resolve

equipment issues and provide exceptional value to customers.

Organized Assistant Shift Supervisor well-versed in implementing policies and procedures to maximize business

productivity. Proficient in maintaining staff records to accurately measure attendance and hours worked. Diligent and

focused worker able to complete projects quickly and accurately.

Thank you for taking the time to read my resume.

Work Experience

Walmart Asset protection Manager

Walmart - Jacksonville, FL

July 2019 to Present

Currently working as an Asset protection associate

Assistant Shift Supervisor

Enkei America - Jacksonville, FL

November 2014 to June 2019

Planned and established work schedules, assignments and production sequences to meet production goals

Conducted employee training in work and safety procedures and to comply with company requirements

Followed and gave work instructions while providing resources to ensure customer service standards were met

Kept accurate records of employees' attendance and hours worked

Assisted in implementation of production systems, policies and procedures

Inspected materials, products and equipment to detect defects or malfunctions

Enforced all building rules and regulations

Immediately reported fires, accidents and other safety hazards

Acted as first responder for medical emergencies, included incoming calls and code red situations

Saw Operator

True House Inc - Jacksonville, FL

July 2014 to November 2014

Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could

cause project delays

Monitored and adjusted production processes or equipment for quality and productivity

Verified dimensions of finished work pieces, using measuring devices

Identified Saw equipment issues using troubleshooting techniques to keep machinery fully operational during shifts

Operated saw to cut along scribed lines

Worked with managers to implement the company's policies and goals

Adjusted machine feed and speed if machine malfunctioned

Reviewed operations and conferred with technical or administrative staff to resolve production and processing

problems

Managed quality control and maintained high level of customer satisfaction

Security Supervisor

AO2 / United States Navy - Virginia Beach, VA

June 2004 to June 2014

Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet

challenging daily demands

Established and enforced 5s program successful in increasing line efficiency and dropping accidents to 4% per

quarter

Delegated tasks to employees and monitored the accurate and timely completion of tasks

Inspected incoming supplies to verify conformance with materials specifications and quality standards

Coordinated with internal departments to maximize operational efficiency across all areas, including incoming and outgoing shipments and daily production

Education

High School Diploma

Jean Ribault High School - Jacksonville, FL

2004

Skills

• Customer service

• Quality control

• Weapons

• Training

• Manual labor

• Shift Supervisor

• Crew Member

• Team Member

Military Service

Branch: United States Navy

Rank: e5

Additional Information

SKILLS

Equipment troubleshooting Customer service experience

Staff training Employee productivity reports

Safety management Manual labor skills

Work schedule development Power tools

Weapons training Strong work ethic

Investigative procedures Customer service skills

First Aid training 2018 Good verbal/written communication skills

Natural leader Proficiency with mechanical and electric tools

Light carpentry Deadline driven

Lifts 150 pounds Good mechanical aptitude

Safety protocols Friendly and hardworking

Preventative maintenance Team player

Landscaping and groundskeeping Safety understanding

Building maintenance Quality control

Repair work Troubleshooting

Contact this candidate