Administrative Assistant Data Entry

Kandace McField

**** ***** ******* ******, *******, IL 60628

708-***-**** • adukpg@r.postjobfree.com

PROFESSIONAL PROFILE

Quality-focused and customer service oriented professional with strong leadership skills. Able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Accustomed to working in fast-paced environments. Maintain accurate data to ensure details are not overlooked.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Well-organized, able to manage time and priorities in deadline-driven environments.

Maintain accurate data to ensure details are not overlooked.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

Video Conferencing Software (Zoom), Microsoft Office Applications (Word and Excel); Types 35 WPM.

KEY QUALIFICATIONS

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry

Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle

Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

Medical Administrative Assistant Medical Terminology Medical Transcription

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022

PROFESSIONAL EXPERIENCE

Teleperformance – Chicago, IL 01/2022 – Present

Remote Member Service Representative

Handle inbound and outbound calls and assist members with prescription concerns.

Process payments and verify patient demographics.

Authenticate members identity and transfer calls to appropriate departments.

Bella Terra – Elmhurst, IL 11/2018 – 12/2021

Housekeeper / Laundry Technician

Adhered to expected health standards; maintained high level of cleanliness and organization of the facility.

Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness.

Completed daily documentation and made outbound phone calls to page residents or supervisors.

Hardee’s – Plainfield, IL 11/2014 – 10/2018

Assistant General Manager

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Supervised employees, created schedules, and managed inventory levels.

Kept accurate and complete department records, processed payroll, handled supply inventory, audited cash receipts, prepared bank deposits, and ensured adherence to policies and procedures.

McDonald’s – Chicago, IL 04/2007 – 09/2014

Crew Trainer / Manager in Training / Customer Service

Trained and developed crew members to improve skills and knowledge.

Assessed training needs through surveys, interviews with employees, and consultations with managers.

Delivered training to employees using a variety of instructional techniques.

Monitored and evaluated training programs to ensure they were current and effective.

Maintained a customer focused, team-oriented environment by building effective employee relationships, overseeing shifts, and providing guidance and support to employees.

Ensured guest satisfaction and upheld compliance with all regulatory requirements and brand standards.

VOLUNTEER EXPERIENCE

Private Duty Care – Chicago, IL 06/2013 – 01/2015

Caregiver

Provided in-home hospice care based on established care plans.

Maintained a safe, secure, and healthy environment.

Assisted with activities of daily living, personal hygiene, mobility, and feeding.

Offered companionship and contributed to a positive environment to enhance clients’ quality of life.

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