Sales Associate Medical Receptionist

NM

/

NICOLE MESA

.

E: adukpb@r.postjobfree.com 407-***-**** A: Orlando, FL 32826

PROFESSIONAL SUMMARY

Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records, and documenting findings. Well-versed in insurance policies, practices, and standards.

WORK HISTORY

Progressive Casualty Insurance - Claims Generalist Associate

Maitland, Florida

05/2021 - Current

Worked productively in fast-moving work environment to process large volumes of claims.

Interview, collect and document information from customers, agents, witnesses, police, etc.

Examined and analyzed reports, accounts, and evidence to determine integrity and accuracy of information.

Determine the extent of liability concerning loss or damages to resolve in quick and accurate manner

Negotiate with customers and claimant carriers to settle claims in full

Orlando Health - Medical Receptionist

Maitland, FL

01/2018 - 05/2018

Scheduled patient exams around the availability of physicians.

Obtained insurance verifications, pre-authorizations, and pre-determinations.

Obtained and relayed information and messages in a timely manner.

Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments.

Answered incoming calls and forwarded calls to appropriate destinations.

Handled clerical tasks, including typing, filing, photocopying, and preparing letters.

Scanned and filed patient information into medical records.

Melissa Shoes - Sales Associate

Orlando, FL

05/2016 - 02/2018

Moving with a purpose and maintaining enthusiasm

Educate Customers about the brand

Display expert knowledge about the product

Engaging with customers •Reading body cues and responding effectively

Greeted customers and ascertained their needs

Helped customers with any questions, problems, and complaints in person and via telephone

Operated cash register for cash and credit card transactions

Maintain and exceed weekly and monthly sales goals

Work and keep up in fast paced environment

Operated KWI systems

Creating connections with customers

Maintain clientele book and keep clients updated on newest arrivals, promotions, and favorites styles.

Asics - Sales Associate

Orlando, FL

05/2014 - 01/2018

Demonstrated use and care of merchandise

Answered questions regarding the store and its merchandise

Greeted customers and ascertained customers' needs

Helped customers with questions, problems, and complaints in person and via telephone

Stocked shelves and supplies and organized displays Verified that all customers received receipts for purchases

Developed positive customer relationships through friendly greetings and excellent service

Maintained knowledge of current sales and promotions

Contacted other store locations to determine merchandise availability

Completed all cleaning, stocking, and organizing task assigned to sales area

Operated register for cash, check, and credit card transactions

Educated customers about the brand.

Sunglass Hut - Sales Associate

Orlando, FL

10/2013 - 10/2014

Engaged with customers in sincere and friendly manner

Recommended merchandise to customers bases on their needs and preferences

Greeted customers in timely fashion while quickly determining their needs

Operated a cash register for cash, check, and credit cards transactions

Cleaned and organized the store

Priced merchandise and stocked shelves

Answered questions regarding the store and its merchandise

Developed positive customer relationships.

SKILLS

Liability and Damage Assessment

Consistently meeting/exceeding goals

Conflict Resolution

Settlement Negotiation

Client Relationships

Time Management

Critical Thinking

EDUCATION

Nova Southeastern University

Davie, FL

12/2021

Master of Science

Forensic Psychology

GPA 3.9.

Member, Psychology Club.

Honoree of Golden Key International Society

Capstone Project: Substance Abuse and Domestic Violence

University of Central Florida

Orlando, FL

05/2019

Bachelor of Science

Psychology

Dean's List Honoree 3 semesters.

GPA 3.5.

Certification in Criminal Profiling.

Valencia College

Orlando, FL

2015

A.A

General Studies

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