Martin Francis

Davenport FL ***** • 863-***-**** • adukp3@r.postjobfree.com

IT SUPPORT PROFESSIONAL

Navy Veteran and forward-thinking IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success and customer satisfaction. TECHNOLOGY SUMMARY

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

KEY SKILLS

Install and configure computer hardware, software, systems, networks, printers and scanners

Ability to stick to deadlines, prioritize and display problem-solving skills

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications

Implement wireless networks, and various topologies EDUCATION

MyComputerCareer Graduation: November

2019

Information Technology Systems Administrator Program Certifications in Progress: CopmTIA, Linux, Windows, Microsoft EXPERIENCE

Sleep Technician, Florida Asthma Lung and Sleep July 2013 to present Adventist Health June 2012 to present

Collect, analyze and integrate patient information in order to identify and meet the patient-specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history).

Determine final testing parameters/procedures in conjunction with the ordering physician or clinical director and laboratory protocols.

Review the patient’s history and verify the medical order.

Follow sleep center protocols related to the sleep study.

When patient arrives, verify identification, collect documents and obtain consent for the study.

Explain the procedure and orient the patient for either in center or home sleep apnea testing.

Select appropriate equipment and calibrate for testing to determine proper functioning and make adjustments, if necessary.

Apply electrodes and sensors according to accepted published standards.

Perform routine positive airway pressure (PAP) interface fitting and desensitization.

Document routine observations, including sleep stages and clinical events, changes in procedure, and other significant events in order to facilitate scoring and interpretation of polysomnographic results.

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