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Coordinator Operations Customer Service

Location:
Rockville, MD
Salary:
110000
Posted:
January 10, 2023

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Resume:

SUNNY PIUS, MSc, PMP

Silver Spring, MD adukor@r.postjobfree.com 240-***-**** [C]

PROJECT MANAGER PROJECT COORDINATOR OPERATIONS MANAGER

Versatile professional with several years of progressive leadership in the day-to-day operations, financial and project management. Leading diverse, cross-functional teams in team building projects and mentorship of large teams with budgets and transactions budgeting over $40 million. Oversaw high-level administrative duties, procurement of talent and implementing training standards and procedures. Financial management of projects is a major area of strength in my experience thus far. Ability to illustrate the execution planning methodologies and practices needed to go live on many projects. From planning – compliance- improving processes, and elevating output, quality, and customer satisfaction. Proficient in facilitation of identifying major key deliverables and executing completion in a timely manner.

AREAS OF EXPERTISE

Task Prioritization / Strategic Research Operations Management / Cost Savings Strategies Task Prioritization

Risk Assessment Planning Project Management Regulatory Compliance

Policies & Process Improvement Logistics Planning /Strategic Planning Stakeholder Relations

Budgeting Admin. and Management Organizational Development Productive Supervisory skills

Quality Assurance Financial Management / Business Negotiation Client Relationship Manager

PROFESSIONAL WORK EXPERIENCE

Project Coordinator – Vitdesot Limited January 2022 – To Date

Peterborough- England. UK

Accomplished Operations/Project Management professional with several years of experience and a track record of driving development through the implementation of client projects, training, and support of the enterprise project management methodology. Responsible for leading large cross functional team in the deployment of enterprise-wide projects and programs. Direct multiply project portfolios as a project manager, leading a team of internal staff and external vendors to achieving the project scope and delivering solutions.

Define project roles and responsibilities based on the clients’ needs. Defining the scope and objectives to ensure a cross functional understanding amongst project members

Performing project tracking through a clear and concise status and time management report, also proactively identify potential areas of threat and conflict. Constantly tract project members progress against commitment during a sprint.

operational management producing high-performance teams, effectively making decisions, and quickly resolving issues within required time frames. Experienced in driving strategic direction, product roadmaps

Designed project goals and scope, prepared detailed work breakdown structures for frequent review to stay on project targeted timeline.

Conduct routine auditing of grant and operations files to ensure compliance with USAID policies and procedures.

Responsible for engagement of coordinator or projects within operations relative to business needs

Ensured the cross-functional teams were aligned on open action items interdependent for timely deliverables

Collaborated with project leads to ensure smooth operations and quality deliveries of organization goals

Sr. Operations/Project Coordinator – United Nations (Food & Agric Org of United Nations. Abuja, NG) May 2017 – Dec 2021

New York- NY

Created cost benefit analysis by providing financial management support and oversight to the Food and Agricultural Organization (FAO) branch’s development project of over $5 million.

Developed, reviewed, and monitored budgets including monthly financial reporting and expenditure tracking

Managed day to day program operations including payments, disbursements, and voucher review

Trained staff on Emergency Center for Transboundary Diseases (ECTAD) and the national program on food security, agriculture, livestock, and livelihood interventions in Nigeria (USAID Funded Project)

Coordinate the administrative activities of the project including mobilizing and demobilizing staff and international consultants, maintaining project files, requesting purchases for goods and services, ensuring submission of project deliverables and close-down.

Managed and maintained numerous project momentum including staffing, project scope creep, accomplishments, monitored for any unplanned circumstances.

Perform administrative tasks for several projects including mobilization, demobilization, AP adjustments, vendor invoice review, Procure to Pay requisitions, and Expense auditing.

Designed project goals and scope, prepared detailed work breakdown structures for frequent review to stay on project targeted timeline.

Conduct routine auditing of grant and operations files to ensure compliance with USAID policies and procedures.

Maintains files and ensures record retention compliance.

Responsible for engagement of coordinator or projects within operations relative to business needs

Ensured the cross-functional teams were aligned on open action items interdependent for timely deliverables

Collaborated with project leads to ensure smooth operations and quality deliveries of organization goals

Team Lead (Special Projects and Funding)- Sky Bank, Plc Nov 2015 – April 2017

Managed direct reports of 25+ personnel team members, led day - day branch daily stand-up meetings along with the necessary updates.

Facilitated department resources and managed a fund portfolio with combined accounts worth over $30 million as well as ensured high quality customer service.

Generated new business garnering $42 million to the branch fund portfolio from different clients and project funds, designed and led initiatives resulting in reduced operational costs

Resolved client issues, disputes, concerns, and any escalated incidents were resolved efficient and timely

Conducted credit analyses, reviewed, and approved loan applications of over $6 million including commercial loans and loans to small businesses

Managed branch balance sheet and income to cost ratio as a project implemented subsect of larger business operational demands

Mentored, trained, interviewed project leads on the goals, vision of bank culture, ethics, and processes

Developed long-term organizational strategic goals for branch, built key customer relationships, identified new business opportunities, negotiated, and closed business deals worth over $25 million

Researched, engaged, and maintained catalogs of prior business conditions and current market trends

Designed mini projects and timelines to ensure business strategies executed go live with minimal delays and ensured curriculum of business development was up to par and share how it illustrated the goals to retaining customers

Managed internal cross-functional teams: marketing, quality, audits, operations, and customer service managers to increase sales opportunities, thereby maximizing revenue for the organization

Prepared presentations (Slide-decks) on solutions and service opportunities projects to better meet client needs at many intervals each fiscal year

Operations Manager- Guaranty Trust Bank, Plc 2005 – 2012

Relationship Manager/Branch Head (March 2011 – December 2012)

Managed public sector and high net worth individual relationships and accounts

Led branch with team of over 12 staff which provided banking services the National Assembly of Nigeria

Managed relationships with House of Representative Members and Senators with accounts valued at over $32 million

Led daily operations including managing branch balance sheet, cash management, customer service relations

Reviewed and approved loan applications of over $3 million to public sector legislators, generated retail and commercial business worth over $500,000. Trained staff in retail banking and customer service

Head of Operations (August 2010 – February 2011)

Managed daily bank operations including financial, administration and human resources management

Member of an organization wide team tasked with recruitment of new staff and maintaining organizational culture

Led bank expansion operations in Nigeria’s North Central Region including the establishment of five new branches and training of over 75 staff members in financial and administrative management and operations.

Improved bank balance sheets from zero to over $5 million in two years.

Designed and implemented innovative processes within the organization that resulted in more efficient bank operations and reduced turn-around time of client issues

Member of the Banks change management team and new project implementation like Change Champions, Change Makers and project Corvus (Managing the banks culture in a growing environment)

EDUCATION & COMPUTER SKILLS

Master’s Degree- Project Management 2016-2018

Nile University, Abuja, NG

Bachelors of Science Degree- Business Management 2003-2004

University of Jos, Jos, NG

Certification from Scrum Institute (Certified Kanban Proj. Mgr.) in Progress 2022-2023

Certification from Project Management Institute (Project Management Professional, PMP) 2022-2023

Microsoft Office Suite: Word, Excel, Power point, OneNote, MS Office Project.

Enterprise Resource Planning Tools: Oracle Financial/Manugistics//SAP/JDE/B2B, QuickBooks, Intuit



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