Jasline Castillo

*** ******** *** ******* ** ****3

aduko7@r.postjobfree.com

469-***-****

EXPERIENCE

June 2022-

Current

The Best Claims Solutions (Auto Admin)

• Inbound/Outbound calls to Insured

• Updating insureds contact information/ vehicle location

• Inbound/Outbound calls to Insurance Company

• Help Appraisers set inspections dates on vehicles

• Respond to emails

• Update Claim Leader

• Walk Appraiser through uploading files into Claim Leader

• Set up new appraiser profiles

• Dispatch appraisers on assignments

June 2020-

April 2022

Auto Hail Gurus ( Office Assistant)

• Filing paperwork

• Picking up/ returning parts

• Switching rental cars for customers cars

• Washing cars

• Assisting customers with paperwork to get their cars repaired

• Returning cars to customers in a timely manner

April 2019 -

June 2020

The Icon at Lubbock ( Leasing Consultant)

• Showing apartments to rental prospects and leasing to qualified applicants

• Selling positive aspects of the property and company through proper telephone, leasing and closing techniques

• Responding to inquiries for property information in an appropriate and timely manner

• Knowing and updating competitors’ pricing/specials

• All paperwork and reports related to leasing and preparing them when necessary

• Knowing the property’s budget and how to properly code expenses for payment

• Calling utility companies to connect and disconnect unit utilities

• Posting rent and making daily deposits.

• Filing paperwork and service requests

• Checking all model units and laundry rooms daily to ensure cleanliness

• Keeping clubhouse, bathrooms, offices and laundry rooms clean when housekeeper is not available

• Keeping coffee, refreshments, and condiments fresh and stocked

• Ordering any needed office supplies with the approval of the Property Manager

• Keeping computer updated with daily property activity (i.e. incomes, leases, notices)

• Opening and sorting mail

• Assuming daily operations of the property when Property Manager is not available

• Coordinating service requests from residents with property maintenance staff

• Completing all job-related tasks assigned by Property Manager or Property Supervisor

April 2018 –

Feb. 2019

First Convenience Bank (Personal Banker II)

• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations

• Receive cash and checks for deposit, verify amounts, and look for check endorsements

• Examine cash carefully to guard against acceptance of counterfeit checks and identification

• Enter transactions into computer and issue customer receipts

• Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit

• Process western union wires and cash advances

• Cross-sell bank services and products

• Personal achievement of monthly new account production as assigned by upper management

May 2016 –

Feb. 2018

Cash America Pawn (Pawn Broker)

• Greet and interact with all customers to determine their individual needs and recommend appropriate financial solutions

• Perform non-management open/close procedures

• Keep sales floor clean and stocked; maintain display of merchandise

• Perform sales and loan transactions

• Handle all cash and negotiable items in accordance with established policies, procedures and practices

• Answer incoming calls per company standards

• Effectively communicate to customers the legal aspects of pawn and buy transactions

• Communicate effectively with fellow employees and managers. EDUCATION

May 2016

Richard Milburn Academy

Lubbock, TX

• High School Graduate

SKILLS

• Banking

• Marketing

• Property Leasing

• Accounts Receivable

• Accounts Payable

• Fair Housing Regulations

• Microsoft Outlook

• Office Management

• Administrative Experience

• General ledger accounting

• Balance sheet reconciliation

• Experience with all Windows environment- Microsoft Word, Excel, Power Point

• Strong Organizational Skills

Certifications

• Feb. 2022-Oct. 2024 – Texas Adjuster License-All Lines Professional References

• Reba Benner, Office Manager, Auto Hail Gurus

Contact this candidate