Tracy Kurre

Office Operations Management

aduknz@r.postjobfree.com • 973-***-****

Linkedin • Eatontown, NJ, 07724

Accomplished and performance-driven professional with extensive experience overseeing end-to-end business operations, including supply chain, Logistics, sales/marketing, and project management to achieve operational targets.

Qualifications Summary

Adept at developing effective processes, managing complex equipment, and partnering with internal/external stakeholders to meet and exceed profit goals.

Skilled at conducting effective training and development programs for staff and providing leadership support for achieving performance targets and on-time completion of projects.

Proficient at staff management, training and mentorship, financial operations and inventory management for maximizing profitability.

Talented at planning and creating innovative strategies to identify and resolve business problems.

Excellent interpersonal and communication skills with proven ability to develop and maintain long-term professional relationships; delivering best-in-class customer service.

Areas of Expertise

•Business Development & Growth

•Operational Excellence

•Profit & Loss (P&L) Management

•Strategic Planning & Execution

•Performance Evaluation

•Safety & Quality Compliance

•Relationship Building

•Team Training & Leadership

•Project Management

Accomplishment

Boosted sales by 8% through strategic development for improvement of customer sales At It'Sugar 2020 and 2021.

Secured top rank for It'Sugar SOW statistics for first nine months of 2020 by acquiring 67% overall sales.

Recognized as "Bulk Captain" at It'Sugar by DM 2018, 2019, 2020, and 2021.

Career Experience

Store Manager IT'SUGAR Tinton Falls, NJ 2016-2022

Spearheaded several operations, including recruitment, dismissal, training, performance assessment, and scheduling of assignments. Maintained operational and organizational standards and lead all aspects of marketing and advertising. Monitored financial quotas for store/staff based on company's financial goals. Oversaw store inventory on quarterly basis. Trained and mentored associates; resulting in promotion of five associates to supervisor positions within first two years. Examined financial data on daily, monthly, and quarterly basis to ensure shop employees fulfill financial targets.

Guided employees to represent and promote the store's culture/brand DNA.

Obtained look-back bonus for surpassing company's year-long sales goal by 12% over projected plan in 2021.

Generated 15% increase in sales as compared to previous year by attaining three quarterly bonuses.

Won annual bonus for increasing sales by 11% over previous year in 2017 and 2018.

Acquired distinction for company's #1 Sugar of Week sales for 16 weeks in row for years 2018 and 2020.

Monitored and ensured best practices in shop with highest proportion of sales by 62% across district during 2018.

Took on new tasks inside organization as MS Excel Training Manager.

Assistant Store Manager Starbucks Freehold, NJ 2015- 2016

Oversaw various key areas, including workforce, customer management, and product quality as well as store's financial performance and safety and security. Evaluated key company metrics to identify issues and areas for development. Assisted as store manager in executing initiatives to satisfy company's operational and organizational goals. Analyzed performance and offered feedback to enhance performance with discretion.

Increased accuracy and reduced disparities by monitoring cash inflow and deposit records.

Educated team members in meeting operational and sales targets, resulting in 15% increase in drive-through sales in Q4 2015.

Developed and filed reports to support company in decision-making and planning, resulting in streamlining inventory process to reduce time in half, from 5 to 3.5 hours.

Acquired Green Apron Award for encouraging teamwork, leadership, and encouragement.

Customer Service and Engagement Manager Mrs. Green's Natural Market West Windsor, NJ 2014

Designed new hire training materials to motivate new staff. Led multiple administrative operations, hirings, promotions, training, demotions, and terminations.

Met financial objectives and supervised all divisions.

Ensured "wow" experience for all customers by leading team of 40 employees.

Hired and trained 14 new recruits for team within two months of starting.

Increased sales revenue by 6% in first-quarter, exceeding sales objective by 6%.

Crew Member Trader Joe's Princeton, NJ 2013 – 2014

Demonstrated expertise in pricing, signage, rotation, and cleanliness according to store standards. Enhanced customer engagement on floor and during checkout process as well as assisted in addressing queries and resolving complex issues. Collaborated with store manager on Neighborhood Shares Program for unsold merchandise to local charities.

Ensured high-quality work in timely and accurate manner by supervising new tasks and ways to improve procedures.

Exceeded customer satisfaction and engagement as well as gained 6% salary raise in 6 months.

Additional Experience

Marketing Analyst American List Counsel Inc. Princeton, NJ

Education

Associates: Business Administration Management

Burlington County College, Burlington 2009 - 2011

Licenses & Certifications

ServSafe Certification / ServSafe Food Protection - Issued 2016/Expires 2022 - Credential ID 11308058

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