Customer Service Emergency Management

Kayla Caldwell

Salisbury, NC ***** 704-***-**** aduknj@r.postjobfree.com

SUMMARY

Directs and enhances team operations with motivational leadership and problem-solving abilities. Experienced in adapting gameplay based on competitor strategies to maximize team success. Develops and implements successful recruitment strategies to attract and retain highly skilled athletes. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a di erence. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

EXPERIENCE

Private Swim Instructor

Young Men Christian Association, Salisbury, Nc —

06/2021 to Current

● Monitored behaviors for safety violations and took steps to prevent further violations.

● Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.

● Demonstrated proper form and stroke technique to athletes in water.

● Encouraged all students to perform at personal best using positive reinforcement

● Developed training and exercise programs to meet individual requirements and team play strategies.

● Handled student situations using logic and mediation skills.

● Led instructional classes to protect recreational users from dangerous situations.

Child Caretaker

Young Men Christian Association, Salisbury, Nc —

07/2018 to Current

● Instructed children in health and personal habits, including eating, resting and hygiene habits.

● Sanitized high-touch surfaces, including toys and tables to maintain a clean, safe environment.

● Assisted children in development of social, communication and problem solving skills.

● Secured indoor and outdoor premises to protect children.

● Organized and planned age-appropriate reading, crafts and music lessons.

● Tidied up, washed hands and assisted children in the bathroom.

● Discussed developments, behavior and concerns with parents or guardians.

● Maintained a safe, healthy and comfortable childcare environment.

● Enforced rules to teach good manners and maintain a safe environment. EDUCATION

High School Diploma

Salisbury High School, Salisbury, NC —

08/2014 to 06/2018

● Air Force JROTC (2015-2017 Flight (DRILL) Sergeant)

● Air Force JROTC (2017-2018 Flight Commander)

● Marching Band (2014-2018)

● Marching Band (2015-2017 Woodwind Section Leader)

● Marching Band **2017-2018 Drum Major**

● Yearbook Team (2017-2018) **Yearbook Designer**

● Superintendent Leadership Team (2017-2018)

● Basketball Team (2015-2018)

SKILLS

● Multi-tasking

● Leadership

● Flexible

● First/Aid CPR

● Customer Service

● Problem Solving

● Security

Understanding

AWARDS

● Trey Wood Award (3

sport athlete that

shows good

characteristics on

and o the

court/field.)

● Bob Pharr Award (A

student that shows

citizenship,

academic success

and athleticism.)

● Heart of Sport

Award (An award

given to an athlete

by Coach Everhart,

Coach Forbis and

Coach Yang due to

their dedication,

love and

compassion to

softball.)

● Church women

united.

● Varick Award

(Leadership and

Success)

● Little Miss Salisbury

- Soldiers Memorial

AME Zion Church

(Salisbury AME Zion

District churches)

Social Websites & Profiles

● https://www.instagr

am.com/steelerswag

ging/

● https://www.instagr

am.com/artgirl428/

● https://www.instagr

am.com/kreativevzn

/

●

● Softball Team (2015-2018)

● Club Red (2016-2018)

● Salisbury High School Honor Club (2014-2018)

Associates of General Education - Pre Emergency Management Rowan-Cabarrus Community College, Salisbury, NC —

08/2019 to 05/2022

● Major/Minor of Studies: Emergency Medical Services & Associate in General Education GPA: 3.8

● NSLS Member

● Presidents List- A full-time student achieving a grade-point average of 4.0 for the semester will be recognized on the President’s List. To be eligible for the President’s List, the student must be a full-time student enrolled in a minimum of 12 credit hours.

● Honors List- A student obtaining a grade-point average of 3.0 or above for the semester will be recognized on the Honor’s List. To be eligible for The Honor’s List, the student must be enrolled in a minimum of 6 credit hours.

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