Service Representative Personal Assistant

CRYSTAL MATA

***** **** ****** ***** **** Palm Beach, FL 33412 561-***-**** ***************@******.***

PROFESSIONAL PROFILE

Customer service oriented professional with solid leadership skills; facilitates efficient workflows and communicates effectively with others. Follows policies, procedures, and guidelines to assure consistent quality. Demonstrates high degree of integrity, accompanied by a record of maintaining confidentiality.

Understands Spanish

Experience with Microsoft Word, Excel, Access, and PowerPoint.

Problem solver; combines judgment and experience to create sound solutions.

Accustomed to working in environments where accuracy and accountability are essential.

KEY QUALIFICATIONS

Practice Structure Leadership & Management Medical Terminology

Business Office Operations Medical Office Procedures HIPAA Compliance Anatomy & Physiology

Human Resource Management Organizational Improvements Practice Management Software

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Healthcare Computer Information Systems Medical Practice Management Systems

Accounting, Payroll, and Banking Systems Healthcare Law Insurance Billing Procedures

Healthcare Claim Cycle Insurance Verification

Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Healthcare Management, 2016

Organize and assign office duties to ensure efficient operations.

Assist in the management of facility personnel, finances, operations, and admissions.

Plan, direct, and coordinate medical and health services to improve the quality of healthcare provided.

Implement procedures for coding and claims processing, patient admittance, and record management.

PROFESSIONAL WORK EXPERIENCE

Patty Mock’s Private Nursing Care – Royal Palm Beach, FL 09/2016 – 08 / 2019

Maria’s Lots of Love Inc. – Royal Palm Beach, FL 01/2014 – 04/2016

Personal Assistant / Health Aide (HHA)

Administer bedside and personal care, such as ambulation and personal hygiene assistance.

Handle light housekeeping and prepare meals.

Styles For Less Inc. – Royal Palm Beach, FL 09/2008 – 11/2010

District Manager

Full accountability for performance of stores in assigned market.

Drove sales performance, maximized gross profit margins, and ensured proper inventory levels.

Payless Shoe Store, Royal Palm Beach, FL 04/2005 – 09/2008

Assistant Store Manager / Customer Service Representative

Created schedules, communicated sales goals, and demonstrated leadership.

Ensured merchandise presentation was within company standards.

AMJ Construction, West Palm Beach, FL 04/2005 – 11/2007

Bookkeeper

Prepared, controlled, balanced, and checked various accounts using standard bookkeeping methods.

Entered daily financial transactions in a journal either manually or by computer.

Maintained general ledgers recording the status of various accounts and made sure that all the accounts balanced.

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