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Resume:
Monika Holman
Farmville, VA *****
adukl2@r.postjobfree.com
Work from home jobs that provides equipment Customers service Authorized to work in the US for any employer
Willing to relocate to: Louisa, VA - -
Authorized to work in the US for any employer
Work Experience
Direct Support Professional
Crossroads - Farmville, VA
January 2022 to Present
Helping individuals that have different intellectual disabilities with everyday living and teaching them to be independent.
Website Support Specialist
Teleperformance - Richmond, VA
October 2021 to November 2021
Tech support, helping customer navigate through their account when they lock out, have to reset passwords…etc
CSR - Customer Service Representative
Continuum Global Solutions
August 2021 to October 2021
Support customers with their accounts, working with customers to resolve their problems, navigate through their Verizon account with emulators.
• Talk to customers to understand their needs.
• Research and resolve customer problems.
• Provide customers with information about products and services. CSR - Customer Service Representative
Acceptance Now - Colonial Heights, VA
February 2021 to June 2021
Sales, leasing applications, taking electronic payments over the phone or in store, strong management team that build my Sales Skills,
Cashier
Hardee's - Amelia County, VA
August 2020 to November 2020
• Smile and greet guests and request order immediately upon arrival. Take orders and enter them into the point of sales terminal accurately. Suggestive sell and answer menu questions. Collect money and provide accurate change. Assemble orders, including condiments and other service items needed or requested.
Corrections Officer
Dillwyn Correctional Center - Dillwyn, VA
December 2019 to April 2020
Guard inmates with their duties
Nutrition Aide
Centra Hospital - Farmville, VA
July 2018 to July 2019
Prepare trays, prepare food for the trays, delivering trays Customer Service Representative
Walmart - Farmville, VA
June 2015 to July 2018
Cashing checks, sending money and receive money, money order, running register checking customers in and out. Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed CNA - Certified Nursing Assistant
WOODLAND INC - Farmville, VA
October 2013 to May 2015
Feeding, bathing, charting, put them to bed
Education
High school or equivalent High School Diploma
Cumberland County High School - Cumberland, VA
August 2008 to May 2012
Skills
• Microsoft Office
• Customer Service
• Customer Service Skills (3 years)
• Customer Care
• Customer Support
• Call Center
• Security
Assessments
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Retail customer service — Highly Proficient
November 2021
Responding to customer situations in a retail setting Full results: Highly Proficient
Technical support — Completed
September 2022
Performing software, hardware, and network operations Full results: Completed
Technical support: Customer situations — Completed September 2022
Responding to technical support situations with sensitivity Full results: Completed
Spreadsheets with Microsoft Excel — Completed
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Sales skills — Completed
November 2021
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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