Peggy McCormack

Customer Relations/Dispatching Payroll/Bookkeeper/Data Entry/

Contact

**** ** ****** **** **** Canton, Texas 75103

903-***-****

adukkr@r.postjobfree.com

Objective

Seeking to grow with a company that offers growth and development in my career path. Offer 20+years experience in customer service, data entry, dispatching, bookkeeping, HR, and payroll services.

Duties and Tasks:

Answering phone calls and online inquiries, logging customer details and comments. Scheduling appointments and following-up with customers Greeting and assisting walk-in-customers, treating all clientele with respect and courtesy. Along with experience at Dispatching, Accounting/Bookkeeping, AR/AP, Payroll, Inventory, Human Resources, Customer Relations, Data Entry and any other field that needs to be done.

Education

1972-1976 - Bodcaw High School

Attended 8th through 12th grade

1977-1978 – Nat'l Beauty School

Completed

1979-1981 – Eastfield Jr College

Business Management/Machines

1998 – 1999 Texas Technical Institute in Amarillo, Tx. – Studied Professional Trucking Operations (Logistics) - Graduated Top of the Class. Received Certification.

2004 – 2005 The Institute for Biblical Leadership – Certified and Licensed as a Faith Based Counselor (Recognized by the State of Texas)

2020 – 2021 Bryan University

Business Accounting – Not Completed

Key Skills

Leadership

Organization

Detail Oriented

Problem Solver

Teamwork

Experience

2005 – Present

Some Clients Listed whom I contracted to:

Client – Luma Transportation (Greatwide) – Logistics (OTR and Frac Sand) – Performed various office services, most of which were accounting related.

Luiz Oliveira 817-***-**** Ext 8

Client – Triple S Sand (Greatwide) – Logistics (Frac Sand). Performed various office duties, most of which were billing and payroll related.

Luiz Oliveira 817-***-**** Ext 8

Client – Excite Investment (Greatwide) – Logistics (Frac Sand) – Performed various office duties, most of which were billing and payroll related.

Luiz Oliveira 817-***-**** Ext 8

Client – Juan Castaneda (Greatwide) – Logistics (Frac Sand) – Performed billing, payroll and other business duties as needed.

2002 – 2005 - W.R. Precision Air & Cable Seagoville, Tx

Fleet Manager/Technician Supervisor

Managed/Coordinated all activities of Technicians on day-to-day basis.

Overseen Customer Relations, Maintained Vehicle Maintenance and Inspections

01/1999 – 2002 - Multicam, Inc. - Plano, Tx

Technical Support Supervisor (Promoted Position)

Technical Support Supervisor (Promoted Position)

Managed/Coordinated the activities of Field Service/Technical Support employees on day-to-day activities.

Planned/Directed service operations with respect to throughput, cost, quality, efficiency and customer satisfaction.

Overseen/Ensured proper planning and scheduling to meet commitments, considering of personnel, equipment and material availability.

Provided point of contact for internal and external customers regarding product service and warranty issues.

Initiated new product service programs and updates existing service programs to accommodate product design changes.

Organized training classes and schedules

Documented (machine manual, install manual, support related documentation).

Supported customers and distributors both onsite and over the phone. (Domestic and International)

Multicam, Inc. – (Promoted Position)

Technical Support Consultant

Relocated to organize subsidiary branch for company

Organize customer base and technical support

Rebuild customer confidence in company

Technician for all of Florida and Puerto Rico

Multicam, Inc. - Plano, Tx

Technical Support Technician

Support both onsite and by phone (Domestic/International)

Installation/Repairs on CNC Routers. (Electrical/Precision Components)

Extensive Travel (Domestic/International)

Communication

Self-motivated with 20+ years of Management and Supervisory experience, strong Customer Relations, Accounting, Bookkeeping, Data Entry and Technical Support.

All built on principles of Self-discipline, solid work ethics, and the belief that the key to success is people.

References

[Available upon request.]

Contact this candidate