**/**** ** *******

Highland, Indiana

TRACEY BRADFORD

Summary

SUMMARY OF QUALIFICATIONS: PATIENT CARE TECHNICIAN: Turn or reposition bedridden patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Remind patients to take medications or nutritional supplements. Feed patients or assist patients to eat or drink.

Undress, wash, and dress patients who are unable to do so for themselves. Lift or assist others to lift patients to move them on or off beds. Skills

CERTIFICATES:

120 HR Dialysis Tech Training

Patient Care Technician

CPR and First Aid

EKG

Phlebotomy

CPR

Dialysis

EK

Firs Aid

Product and service knowledge

Project management abilities

Orientating and training

Business development understanding

Customer relations

Merchandising

Retail Operations Management

Staff development

CSS

Staff training and development

Experience

Customer Service Manager

Burlington

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Inputted information from customer calls and onsite service visits into the company's system using MMicrosoft

Increased sales by 17% over a two-year period

Passed daily transactions goal by 100% and end-of-month goals by [95% Supported S Manager in operational improvements and resolution of a problems to deliver top-notch customer service

Planned and executed

Provided onsite training

Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

2215 Teakwood Circle Apt. B, Highland, Indiana 46322 H: 708-***-**** adukjl@r.postjobfree.com 04/2014 to 06/2017

Calumet City, Illinois

08/1993 to 10/2011

Chicago, IL

02/1989 to 12/2017

Chicago, Illinois

Led team of 15 associates engaged in delivering assistance to customer service department on daily basis Omnichannel Manager

Jcpenney

Supported MManagement in operational improvements and resolution of systems problems to deliver top-notch customer service

Wrote agendas and notes and sent out automatic notifications for upcoming meetings Planned and executed fulfillment

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Improved tracking of order fulfillment

Proactively identified and solved complex problems impacting operations management and business direction

Proactively identified and solved complex problems impacting operations management and business Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Inputted information from customer calls and onsite service visits into the company's system using Microsoft

Created communication strategies to meet client objectives Monitored multiple databases to keep track of all company inventory Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Led team of 30 associates engaged in delivering assistance to customer service department on daily basis Increased sales by 17% over a two-year period

Provided onsite training

Sr.Lead Corporate Call Center /Security

Harris Bank

Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees

Managed customer concerns with calm demeanor and knowledgeable service Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services

Recorded required data for incident reports and files quickly and accurately Supervised property entrances and exits and monitored employee safety Assessed company security risks and developed actionable solutions to be presented to management Implemented new security protocols to prohibit trespassing and increase safety Demonstrated strong attention to detail and accuracy when providing information to Security Management Trained new security officers on safety protocols and company standards Checked and secured building entrances

Patrolled premises regularly to maintain safety of employees and visitors Greeted tenants and guests entering and leaving property to enhance awareness of security staff Immediately reported fires, accidents and other safety hazards Acted as first responder for medical emergencies, included incoming calls and code red situations Monitored loading dock and recorded all activity in daily officer report Monitored access control systems, including CCTV systems for nefarious activities such as theft and Called and coordinated with police, fire and EMT services Home Health Aide

Brassfield/Private

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life

Ran errands for clients and transported to appointments to maintain wellness and support daily living needs

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Developed strong and trusting rapport with each patient to facilitate best possible care and assistance 03/1987 to 04/1991

Chicago, IL

03/1990 to 07/1994

Narragansett, IL

Maintained clean and well-organized environment to promote client happiness and safety Managed various daily job tasks, including patient transportation and appointment scheduling Provided personal nursing assistance in pre- and post-operative situations Ensured clients' well-being, safety and comfort in adherence with physicians' orders Monitored client behaviors and emotional states, reporting concerns to n and documenting information in files

Administered personal care to clients within private home settings and championed patient independence and well-being

Supported effective care for managed home care patients by observing health status and monitoring conditions

Maintained strong knowledge of medications and medical terminology through continued education and seminars

Transported client to doctor's appointments and to complete other related errands Provided mental and emotional support to keep clients happy and healthy Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping

Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support

Monitored medications for patients with various conditions, including MS and Diabetes and kept watchful eye for side effects

Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes

Monitored clients' progress to report necessary changes Delivered activities that provided cognitive stimulation and entertainment Completed data entries in charts and log books to document clients' progress with accuracy ER Receptionist/security

Mercy Hospital

Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Resolved conflicts and disagreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Inputted information from customer calls and onsite service visits into the company's system using Microsoft

Wrote agendas and notes and sent out automatic notifications for upcoming meetings Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Provided onsite training

Asst.Manager

The Answer

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel Produced monthly sales and performance reports, supporting operational planning and strategic decision making

Cultivated customer loyalty by training team members in industry-leading service standards Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel

Enforced company policies and procedures to strengthen operational standards across departments Provided leadership and direction for employees, supervising activities to drive salesMentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership Planned and prepared workflow schedules, delegating tasks for 25-member team Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels Evaluated employee performance and developed improvement plans Coached and mentored employees by delivering training, guidance and performance monitoring Managed personnel scheduling, facilitating adequate coverage to meet demand Chicago, Illinois

Chicago, Illinois

Completed inventory audits to identify losses and project future demands Delegated daily tasks to team members to optimize team productivity Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty Collaborated with store manager to develop strategies for achieving sales and profit goals Organized schedules, workflows and shift coverage to meet expected business demands Reviewed sales reports to enhance sales performance and improve inventory management accuracy Education and Training

Dialysis Tech/Patient Care Tech/EKG/Phlebotomy - Chicago, Illinois Daley College - Microsoft/Sign Language

Dialysis Tech Training Center

High School Diploma

Unity Catholic

Activities and Honors

Worked with United way for 20 years, worked with Abruised women and children shelter Certificates

Dialysis, phlebotomy, Patient care tech, EKG

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