ESTHER K ABISAMA

Shaker Heights, OH *****

832-***-**** - adukfe@r.postjobfree.com

PROFESSIONAL SUMMARY

Collaborative Undergraduate degree holder in Criminal Justice with strong analytical skills and written communication abilities with the ability to convey data findings. Exceptional work ethic with eagerness to learn and contribute in problem solving. SKILLS

Critical Thinking and Analysis Conflict management

Collaboration, Creativity and Team playing Strong interpersonal skills Microsoft Team collaboration

Proposal writing Phone call answering

Report writing Organization and e ciency

Oral and writing communication

WORK HISTORY

05/2022 - Spectrum Cleveland, OH

Customer Service Representative

* Promoted high customer satisfaction by resolving problems with

* knowledgeable and friendly service.

* Demonstrated excellent communication skills in resolving product and consumer complaints.

* De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

* Upheld quality control policies and procedures to increase customer satisfaction.

* Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. 10/2021 to 05/2022 Case Manager

Catholic Charities – Columbus, OH

* Served as legal team's liaison with other immigration-related service providers to improve quality of client services.

* Conducted client intake interviews to determine client service need and eligibility.

* Managed accounts and client records of clients, observing confidentiality and extreme discretion.

* Analyzed client documentation and history to determine eligibility for immigration-related benefits.

* Compiled client application packets and included relevant documentation to present strongest case for successful outcome.

03/2021 to 10/2021 Administrative assistant, Front Desk Embassy Suites Columbus Airport – Columbus, OH

* Managed guest check-in and check-out procedures, reservations and payments.

* Corrected guest issues promptly with knowledgeable and friendly service.

* Managed customer complaints and rectified issues to complete satisfaction.

* Responded to guests, including email, telephone and in-person inquiries.

* Mentored new sta on correct procedures, compliance requirements and performance strategies.

* Resolved guest challenges and complaints by applying resourceful and actionable solutions.

* Developed lasting relationships with guests that built loyalty and drove hotel revenue

06/2020 to 02/2021 Personal care staff member

Ride Independent LLC – Columbus, OH

* Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.

* Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

* Kept activities moving smoothly by coordinating schedules and personnel. Wrote reports outlining results to facilitate management decision making. 08/2019 to 06/2020 Lead teacher

Brimhurst Kindercare – Houston, TX

* Incorporated fun and educational programs to assist in child development and discussed child progress and development with parents and family members from

* Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.

* Created various strategies to engage students and deliver enriching educational opportunities.

* Worked with students one-on-one to boost skills in weak areas and grasp new concepts.

07/2018 to July 2019 After-School Tutor

YMCA – Houston, TX

* Kid's counseling, after school activities and curriculums and homework help. Assisted students in finding useful study methods to enhance academic performance.

* Worked closely with students to help develop math and essay writing skills.

* Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.

* Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.

EDUCATION

05/2022 Bachelor of Arts: Criminal Justice/Pre-Law Ohio State University - Columbus, OH

06/2018 High School Diploma

Wisdom High School - Houston, TX

ADDITIONAL INFORMATION

I speak 4 languages which are:

English

French

Swahili

Lingala

I am a sister to 5 brothers and I like to travel, shopping and do yoga

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